QL Random Observation Audit

• Document No.

• Drivers Name:

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

GENERAL

• Driver has signed off on the Carbridge SOP for Qantas Link?

  Yes

  No

  N/A

• Driver is carrying an ASIC and ADA that is in date?

  Yes

  No

  N/A

• Driver is wearing correct Carbridge Uniform?

  Yes

  No

  N/A

• Driver is wearing correct PPE in line with airside requirements?

  Yes

  No

  N/A

• Comments:

CUSTOMER SERVICE

• Does the driver present to a high standard?

  Yes

  No

  N/A

• Does the driver greet customers in a friendly manner?

  Yes

  No

  N/A

• Is the driver smilie and enthusiastic?

  Yes

  No

  N/A

• Does the driver engage, listen, and communicate well with customers?

  Yes

  No

  N/A

• Does the driver keep the passengers informed?

  Yes

  No

  N/A

• Is the driver proactive with helping customers?

  Yes

  No

  N/A

• How does the driver communicate with internal customers?

  Positive

  Negative

  N/A

• Does the driver work well with the rest of his/ her team?

  Yes

  No

  N/A

• Does the driver utilise the in vehicle announcements?

  Yes

  No

  N/A

• Comments about Customer Service:

DRIVING

• Does the driver use extreme caution when entering and exiting Bus Bay 1?

  Yes

  No

  N/A

• Does the driver adhere to airside driving rules?

  Yes

  No

  N/A

• Does the driver follow the marked apron roads whilst driving?

  Yes

  No

  N/A

• Does the driver adhere to marked speed limits?

  Yes

  No

  N/A

• Does the driver follow directions from the lead driver when given?

  Yes

  No

  N/A

• Does the driver kneel the bus when boarding and disembarking?

  Yes

  No

  N/A

• Does the driver announce the arrival of unscreened PAX?

  Yes

  No

  N/A

• Does the driver pull up to aircraft correctly?

  Yes

  No

  N/A

• Comments about driving:

QantasLink SOPSs

• Has the driver completed the Qantas Link SOPs?

  Yes

  No

  N/A

• Has the driver been Drug and Alcohol tested?

  Yes

  No

  N/A

• Does the driver contribute to Qantas Safety Culture by making safety their first priority?

  Yes

  No

  N/A

• Is the driver following the Qantas Standards of Conduct?

  Yes

  No

  N/A

• Comments: