Quality & Safety Check-Enable Services v.6.

SITE INFOMATION

• Audit Conducted by, 1)Name. 2)Company

• This site visit / observation was Conducted on.

  Date

• (1) Address. (2) RSP. (3) Job Number

• Severity Ratings. Completion time. SR.1. To be completed within 1 calendar day. SR.2 To be completed within 7 calendar days.<br>

  Yes

  No

  N/A

• Work type checked, (check the box(s) below) check as many as appropriate for this visit. Don't check NO on work type not observed

• Install - Business

  Yes

  No

  N/A

• Cable Locate

  Yes

  No

  N/A

• install - Proactive Lead in

  Yes

  No

  N/A

• Install - Civils

  Yes

  No

  N/A

• Assure - Residential

  Yes

  No

  N/A

• Assure - Business

  Yes

  No

  N/A

• Assure - Fibre

  Yes

  No

  N/A

• Assure - Duct/Tube

  Yes

  No

  N/A

• Install - Residential

  Yes

  No

  N/A

• Completed Check

  Yes

  No

  N/A

• Inflight check

  Yes

  No

  N/A

• Team Member Observed / Their Manager.

1.0 Scoping

• 1.01 Does the scope cover all aspects of the job, scoping document / correct information in the job pack

  Yes

  No

  N/A

• 1.02 Does the scope have, customer approval / customer Signature

  Yes

  No

  N/A

• 1.03 Pre existing site hazards identified on scope

  Yes

  No

  N/A

• 1.04 Civil - duct route and install method identified - discussed with customer / Accepted by customer

  Yes

  No

  N/A

• 1.05 ETP location identified in scope

  Yes

  No

  N/A

• 1.06 ITP / ONT install location identified in scope

  Yes

  No

  N/A

2.00 - Work Areas and Safety Observations (SOB)

• 2.01 Hazards - Personal and site safety procedures observed. SR.1. Tech Doc ref. Contractor HCP's<br>

  Yes

  No

  N/A

• 2.02 Hazards - Tailgate / 4x2 Presented on arrival, Hazards identified & explained. Hazard notices in place. SR.1. - Section. Hazards. Tech Doc Ref. contractor HCP's

  Yes

  No

  N/A

• 2.03 Traffic - Transit TMP used. SR.1. Does the tech know what traffic management plan they are working to?<br>

  Yes

  No

  N/A

• 2.04 Clearances - Power and Gas clearances correct. SR.1 Contractor HCP's

  Yes

  No

  N/A

• 2.05 H&S - Correct PPE being worn for task being observed. SR.1. Tech Doc ref. Contractor HCP's

  Yes

  No

  N/A

• Yes

  No

  N/A

3.0 - OFDF & Exchange Fibre.

• 3.01 Fibre - All optical Fibres cables100% supported on Horizontal an managed on vertical. SR.2. Tech Doc ref. IS024 CO & POI patching. Routed through guides and Mandrels

  Yes

  No

  N/A

• 3.02 OFDF - OFDF hardware draw secure: OFDF draw, cables through guides, cables not catching. SR.2. Tech Doc Ref. IS024 CO & POI patching.

  Yes

  No

  N/A

• 3.03 Records & Integrity - Network Element labelling correct- OFDF - Patch lead - Racking - Other. SR.2. Tech Doc ref. IS024 CO & POI patching.

  Yes

  No

  N/A

• 3.04 Fibre - Optical cables & patch cords adequately manages within racks and shelves. SR.2. CO & POI Patching

  Yes

  No

  N/A

• 3.05 Fibre - Fibre splicing within design tolerance. SR.2. Tech Doc ref. Fibre Splicing Standards IS036

  Yes

  No

  N/A

• 3.06 Fibre - Bend radius not exceeded, visual check. SR.2. Tech Doc Ref. IS024 CO & POI patching

  Yes

  No

  N/A

• 3.07 Fibre - Protective caps on all unterminated connectors. SR. 1. Tech Doc ref. IS024 CO & POI patching

  Yes

  No

  N/A

• 3.08 Fibre - Connectors cleaned and verified with inspection probe. SR.1. Tech Doc ref. IS024 CO & POI

  Yes

  No

  N/A

• 3.09 H&S - No fibre task waste, all optical (glass) ends safely contained in correct sharps container. SR.1 Tech Doc ref. Downer HCP's

  Yes

  No

  N/A

• 3.10 Fibre - OFDF patch cords routed within Mandrels, correct length patch cords have been used. SR.2. tech Doc ref. IS024 CO & POI patching.

  Yes

  No

  N/A

• 3.11 Fibre - Access OFDF rack cables secured, breakout to OFDF shelves tidy. SR.2. Tech Doc ref. IS024 CO & POI patching

  Yes

  No

  N/A

4.0 - Fibre Jointing & Closure. (QA inspection do not open fist closure unless necessary)

• 4.01 Closure - Joint closure secured to chamber wall. SR.2. IS013 Isrod Standard, Flat Fist enclosure

  Yes

  No

  N/A

• 4.02 Closure - Heat shrink fittings secure (thermal paint change, glue exuding). SR.2. IS013 Isrod Standard, Flat Fist enclosures

  Yes

  No

  N/A

• 4.03 Closure - Mechanical closure fitting correct, (fittings,seal). S.R2. IS013 Isrod Standard, Flat Fist enclosure

  Yes

  No

  N/A

• 4.04 Closure Non Metallic strength member anchored. Metallic strength member isolated. SR.2. IS013 Isrod Standard, Flat Fist enclosure

  Yes

  No

  N/A

• 4.05 Fibre Splicing - Unused tubes controlled, managed, secured without stress. SR.2. Tech Doc ref. Fibre Splicing Standards IS036.

  Yes

  No

  N/A

• 4.06 Labelling - Micro ducts and Fibre cables are labelled with correct ID using Critchley type labels. SR.2. Enable Field. Labelling doc

  Yes

  No

  N/A

• 4.07 Fibre Splicing - Bending radius observed at all locations. SR.2. Tech Doc ref. Fibre Splicing Standards IS036.

  Yes

  No

  N/A

• 4.08 Fibre Splicing - Fibre Spliciing within design tolerance. SR.2. Tech Doc ref. Fibre Splicing Standards IS036

  Yes

  No

  N/A

• 4.09 Fibre splicing - Heat shrink splice protectors secured from movement. SR2. Tech Doc ref. Fibre Splicing Standards IS036

  Yes

  No

  N/A

• 4.10 H&S - Site tidy, NO Fibre task waste, all optical (glass) ends safety in recognised sharps container. Correct method of disposal of Fibre(glass) off cuts. SR.1. Contractor HCP - Fibre Optic cables

  Yes

  No

  N/A

5.0. Cabinet (FDH). Please report defects to 08004FIBRE opt. 2

• 5.01 Security - Outer door lock works, door opens / closes without jamming. SR.1. Enable FDH Standard IS010

  Yes

  No

  N/A

• 5.02 Security - Door stay is in place and functional. SR.2 Enable FDH Standard IS010

  Yes

  No

  N/A

• 5.03 Fibre/FDH - Active Fibres layed up correctly in splice tray. SR.2. Enable FDH Fibre Installation Standard IS030 [4.2.2]

  Yes

  No

  N/A

• 5.04 Fibre/FDH - Unused Fibre Pigtails laid up in bottom compartment in splice tray. SR.2. Enable FDH Fibre Installation Standard IS030 [4.2.2]

  Yes

  No

  N/A

• 5.05 Fibre/FDH - Fibre to premises managed via management rings. SR.2. Enable FDH Fibre Installation Standard IS030 [4.1.1]

  Yes

  No

  N/A

• 5.06 Fibre/FDH - All fibre dust caps in place, which includes bulkhead adapters & splitter pigtails. SR.2. Enable FDH Fibre Installation Standard IS030

  Yes

  No

  N/A

• 5.07 Patching - Correct Port from splitter used, as per work request. SR.2. Enable Installation Standard IS010 [Fig 1].

  Yes

  No

  N/A

• 5.08 Cabinet - Distribution tray is secure in inner door, clear cover clipped on. No fibres trapped in lid closure. SR2. Enable FDH Fibre installation Standard IS030 [4.2.2]

  Yes

  No

  N/A

• 5.09 Microducts - All micro ducts end caps in place. SR.2. Enable FDH Standard IS010 [5.2]

  Yes

  No

  N/A

• 5.10 Housekeeping - Site tidy (in-fight / completed check). SR.2. Enable Services Standard IS003.

  Yes

  No

  N/A

• 5.11 House keeping - Graffitti Reported 08004FIBRE. SR.2. Enable FDH Standard IS010

  Yes

  No

  N/A

• 5.12 House keeping - NO Fibre task waste, all optical (glass) ends safety in recognised sharps container. Correct method of disposal of Fibre(glass) off cuts safety contained in sharps container (inflight check). SR.1. Contractor HCP - Fibre Optic cables

  Yes

  No

  N/A

6.0 Service Lead In. (buried or above ground). Ref Enable Standard IS037- Service Lead in Standard.

• 6.01 Civil - Service lead installed as per work instruction, Route correct as per scope. SR.2. Service Lead in Standard IS037.

  Yes

  No

  N/A

• 6.02 Civil - Depth Correct (450mm cover) or if shallow trench site 250 mm deep. Sr.2. Enable Lead in Standard IS029.

  Yes

  No

  N/A

• 6.03 Micro tube - Correct duct used SR.2. Enable Lead in Standard IS037.

  Yes

  No

  N/A

• 6.04 Reinstatement - Match "like for like" match customers expectations if on private Property, and/or comply with Local Council. SR.2. Enable Lead in Standard IS037.

  Yes

  No

  N/A

• 6.05 House keeping -Site tidy - work area has been left tidy, no task waste or excess spoil left on site. SR.2.

  Yes

  No

  N/A

7.0 ETP Customer Premises

• 7.01 ETP - ETP alignment correct, installed between 300-1500mm above ground, secured with three screws. installed to best suit the site and external cladding, all fittings secure, installation tidy. SR2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 7.02 Pipe (Res) - 20mm pipe to ETP is white, secured with Galv saddles correct intervals. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 7.03 Pipe (Bus) Correct pipe installed for environment. Galv Flexi of plastic UV rated Flexi and pipe above grab height, secured with saddles at correct intervals to avoid sagging

  Yes

  No

  N/A

• 7.04 ETP - ETP installed between 300mm and 1500mm above ground, secured with three screws and installed to best suit the site and cladding. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 7.05 Pipe - Fixed fibre or ABF is housed in UV stabilised flexi pipe where the fibre exits through the bottom of the ETP. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 7.06 Fibre - Minimum fibre bending radius unconditionally observed at all locations. SR.2. Enable Fibre Installation Standard IS017

  Yes

  No

  N/A

• 7.07 Design - Fibre splicing within design tolerance (unlike fibres<.45db, like fibres <.15db). SR.2. Enable Contractor. Testing document TM002 [table pg9].

  Yes

  No

  N/A

• 7.08 Closure - Heat shrink Splice protectors secured from movement. SR.2. Enable Installation Standard IS003

  Yes

  No

  N/A

• 7.09 Testing - Fibre continuity confirmed using a power meter and results captured on CCR. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 7.10 Optical Fibre H & S. - NO Fibre task waste, all optical (glass) ends safety in recognised sharps container. SR.1. Contractor HCP - Fibre Optic cables.

  Yes

  No

  N/A

• 7.11 Reinstatement - Site Tidy. SR.2

  Yes

  No

  N/A

8.0 ITP / ONT. Customers Premises.

• 8.01 Wiring- ITP correct alignment and securely fixed. SR.2. Enable Standard DS003 v2.0[12.4] (soon to to expanded out into separate standards)<br>

  Yes

  No

  N/A

• 8.02 Wiring ITP installed in dry environment. SR.2. Enable Standard DS003 v2.0[12.4] (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 8.03 Wiring - Fibre bending radius not exceeded. SR.1. Enable Standard DS003 v2.0[12.4] (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 8.04 CPE. - ONT hardware installed correctly. SR.2. Enable Standard DS003 v2.0[12.5] (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 8.05 CPE. - ONT installed in a dry Enviroment. SR.2. Enable Standard DS003 v2.0[12.5] (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 8.06 CPE. - RGW (Residential Gateway) Installed correctly in agreed position. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

9.0 Customers Premises -

• 9.01 Cable - Correct cable from ETP to ITP used. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 9.02 H&S Correct clearances from other services observed. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)<br>

  Yes

  No

  N/A

• 9.03 Cable - Wiring route acceptable and cable safe and secure. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 9.04 Cable - Exposed surface wiring neat and tidy including trunking. SR.2. Enable Standard DS003 v2.0 (soon to to expanded out into separate standards)

  Yes

  No

  N/A

• 9.05 Commissioning - Optical power meter test at the ONT before plugging in the SC/A connector. SR.2. Enable installation Standard DS003[12.8]

  Yes

  No

  N/A

• 9.06 Fibre - Connectors cleaned with Cletop or like, and verified with scope. SR2. Enable Fibre splicing Standards IS036

  Yes

  No

  N/A

• 9.07 Optical Fibre Health & Safety. NO Fibre task waste, all optical (glass) ends safety in recognised sharps container. SR.1. Contractor HCP - Fibre Optic cables.

  Yes

  No

  N/A

• 9.08 Housekeeping. - Work area tidy, floor free from task waste, ( plaster dust etc.), marks on walls cleaned off. SR.2.

  Yes

  No

  N/A

10.0 Business Premises

• 10.01. Labelling - CPE labelled with circuit number.<br>

  Yes

  No

  N/A

• 10.02 House keeping - Site tidy. SR.2.

  Yes

  No

  N/A

• 10.03 Commissioning - Optical power meter test at the ONT before plugging in the SC/A connector. SR.2. Enable installation Standard DS003[12.8]

  Yes

  No

  N/A

• 10.04 Fibre - Connectors cleaned with Cletop or like and verified with scope. SR2. Enable installation Standard DS003

  Yes

  No

  N/A

• 10.05 Optical Fibre Health & Safety. - NO Fibre task waste, all optical (glass) ends safety in recognised sharps container. SR.1. Contractor HCP

  Yes

  No

  N/A

11.0 CCR - Connection Completion Record.

• 11.01 Records and Integrity - Target and completion dates recorded. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.02 Records and Integrity - Job number correct. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.03 Records and Integrity - Customer details correct. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.04 Technician - ONT serial number recorded on CCR. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.05 Records and Integrity - db reading recorded. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.06 Technician - Fibre blown distance recorded. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.07 Customer - Customer acknowledged with signature, (or reason for no customer signature).SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.08 Technician - Service persons Name. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.09 Records and Integrity - Circuit ID recorded (eg. SNAP 5532). SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

• 11.10 Records and Integrity - Civil details, distance, dig, drill, type of reinstatement. SR.2. Enable CCR form ESOF034 v2

  Yes

  No

  N/A

12.0 CSE - Customer Service Experience.

• 12.01 CSE - Was the customer involved in a site walk through.

  Yes

  No

  N/A

• 12.02 CSE - ONT/RGW, at the agreed by the customer

  Yes

  No

  N/A

• 12.03 CSE - Work carried out as per customers expectations.<br>

  Yes

  No

  N/A

• 12.04 CSE - Contractor appearance / Manner (customers view).

  Yes

  No

  N/A

13.0 Escallation

• 13.01 Referral - Escalation Procedure Followed, (Tech notified Manager, Manager reports to Enable Services). SR.2.

  Yes

  No

  N/A

14.0 House Keeping. Contractor to complete this section

• 14.01 Fibre Cleanliness (Hygiene) - Fibre cleaning kit held on vehicle. SR2. <br>

  Yes

  No

  N/A

• 14.02 Vehicle cleanliness - Vehicle clean and tidy. SR.2.

  Yes

  No

  N/A

• 14.03 Tool Maintenance - Spare battery held and charged for splicer. SR.2.

  Yes

  No

  N/A

• 14.04 Tool Maintenance - Splicer calibration current. SR.2.

  Yes

  No

  N/A

• 14.05 Tool Maintenance - Spare fuel for compressor. SR.2.

  Yes

  No

  N/A

• 14.06 Tool Maintenance - Splicer kit, clean complete working condition. SR.2.

  Yes

  No

  N/A

• 14.07 Records & Integrity - Work Net accessible & utilised. SR.2.

  Yes

  No

  N/A

• 14.08 Records & Integrity - Job packs contains site plans and info. SR.2.

  Yes

  No

  N/A

• 14.09 Records & Integrity - SMC sign offs in real time. SR.2.

  Yes

  No

  N/A

• 14.10 Customer - Customer contacted as per SLA. SR.2.

  Yes

  No

  N/A

• 14.11 Check compressor tank is purged of water, desiccant pack is not saturated (crystals not fully changed to waterlogged colour)

  Yes

  No

  N/A