Quality Assurance Check List

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Check the Room entrance and Windows

• Is the room number properly attached to the wall?

  Yes

  No

  N/A

• Do the Door Knob and catch work?

  Yes

  No

  N/A

• Does Door Openly Easily?

  Yes

  No

  N/A

• Is there a privacy stop on door?

  Yes

  No

  N/A

• Is the threshold clean?

  Yes

  No

  N/A

• Is the door clean inside and out?

  Yes

  No

  N/A

• Are the window treatment clean?

  Yes

  No

  N/A

• Are the window treatment in good condition?

  Yes

  No

  N/A

• If draperies installed correctly and hooks are in place?

  Yes

  No

  N/A

• Do window treatment open and close properly?

  Yes

  No

  N/A

• Is the window clean inside and out?

  Yes

  No

  N/A

• Are the upper and lower sills clean?

  Yes

  No

  N/A

Check the walls and ceilings

• Is the plaster free from holes and cracks

  Yes

  No

  N/A

• Is the room free from any bubbles in the wall treatment that may indicate a leak?

  Yes

  No

  N/A

• Is the walls free from any tears in the wall covering?

  Yes

  No

  N/A

• Is the walls free from any finger marks, soil, or smudges?

  Yes

  No

  N/A

• Is the room free from cobwebs?

  Yes

  No

  N/A

Bathroom Inspection

• Is the tub/shower clean, with no hair or evidence of mold and mildew?

  Yes

  No

  N/A

• Is the wall free from soap scum?

  Yes

  No

  N/A

• Is the grouting around the tub shower in good condition?

  Yes

  No

  N/A

• Are the plumbing fixtures in place free of leaks and secured?

  Yes

  No

  N/A

• Have plumbing fixtures and faucets been polished?

  Yes

  No

  N/A

• Has the shower curtain rod been wiped?

  Yes

  No

  N/A

• Are all the rings hooked and in place?

  Yes

  No

  N/A

• Is the curtain clean and free from mold and mildew?

  Yes

  No

  N/A

• Is the curtain free from rips and tears?

  Yes

  No

  N/A

• Is there a shower door?

  Yes

  No

  N/A

• Is the commode clean and free of stain and rust?

  Yes

  No

  N/A

• Does the commode operate properly?

  Yes

  No

  N/A

• Do the tub / shower, commode, and sink drain quickly?

  Yes

  No

  N/A

• Are the drains and stoppers free of hair and debris?

  Yes

  No

  N/A

• Are the amenities Stocked?

  Yes

  No

  N/A

• Is the toweling free from stains, holes rips and tears?

  Yes

  No

  N/A

• Is toweling free from stains, holes, rips and tears?

  Yes

  No

  N/A

• Is the mirror clean?

  Yes

  No

  N/A

• Are the corners from cobwebs in the bathroom?

  Yes

  No

  N/A

• Is the floor clean, free of scuff marks and in good repair?

  Yes

  No

  N/A

• Is the light fixture clean?

  Yes

  No

  N/A

• Do all the light bulbs work?

  Yes

  No

  N/A

• Is the hair dryer installed and working properly?

  Yes

  No

  N/A

Bed Inspection

• Are all gliders on the bed?

  Yes

  No

  N/A

• Is the supporting brace in place?

  Yes

  No

  N/A

• Is all plastic removed from mattress box springs, and pillows?

  Yes

  No

  N/A

• Are mattress frequently turnend?

  Yes

  No

  N/A

• Are there two properly fitted sheets on the bed?

  Yes

  No

  N/A

• Is there a blanket in the bed with the exception if duvet is used?

  Yes

  No

  N/A

• Are the beds neatly and properly made<br>

  Yes

  No

  N/A

• Do all pillows have clean covers and cases. Are there the correct amount

  Yes

  No

  N/A

• Are the bedspreads / duvet cleaned and free from stains, rips and tears?

  Yes

  No

  N/A

• Do the beds spreads / duvets cover the sheets on the sides and bottom of bed?

  Yes

  No

  N/A

• Is under the bed free from personal belongings left by the previous guest? (Check out Only)

  Yes

  No

  N/A

Check the bedroom / bedroom / sitting room floor

• Has the carpet been well vacuumed?

  Yes

  No

  N/A

• Is the floor free from dust balls and debris under the bed and other furniture?

  Yes

  No

  N/A

• Are the edges of the room where molding and floor join free from any build up of dust?

  Yes

  No

  N/A

• Is the carpet free from tears, burned spots, bleached stains, etc?

  Yes

  No

  N/A

• is the carpet free of spots that needs to be removed with a spot remover?

  Yes

  No

  N/A

• Has the carpet been shampooed within the last six months?

  Yes

  No

  N/A

• Is the carpet free from mildew odor?

  Yes

  No

  N/A

Check the room furnishing, fixtures, equipment and amenities.

• Are the following in place: comment card, do not disturb sign, energy conservation notice, environmental program tent card, current visitor information package and telephone directory.

  Yes

  No

  N/A

• Do all lights and lamp switches work properly?

  Yes

  No

  N/A

• Are all bulbs the correct wattage?

  Yes

  No

  N/A

• Do all light bulbs work?

  Yes

  No

  N/A

• Is the plastic removed from the lampshades?

  Yes

  No

  N/A

• Are lamp bases, bulbs and shades dust free?

  Yes

  No

  N/A

• Is the furniture clean and free of dust and scratches?

  Yes

  No

  N/A

• Are the drawers free from personal belongings (check out only)

  Yes

  No

  N/A

• Have the inside of drawers been cleaned (Check out only)

  Yes

  No

  N/A

• Have headboards, footboards, nightstands, and other furnishing been dusted?

  Yes

  No

  N/A

• Are headboard straight?

  Yes

  No

  N/A

• Are pictures and wall fixtures hanging straight and free from dust?

  Yes

  No

  N/A

• Are chairs clean (Frame, underside and cushion?)

  Yes

  No

  N/A

• Is the TV, DVD, VCR including remotes working properly?

  Yes

  No

  N/A

• Is all furniture free from damage and scratches?

  Yes

  No

  N/A

• Is the TV tuned to CNN, CNN Headlines news or another news channel?

  Yes

  No

  N/A

• Is the clock radio set to the correct time? Are the instructions for setting of the alarm clock close by?

  Yes

  No

  N/A

• Are the sounds control on the TV and clock radio set to a no more than half the maximum level?

  Yes

  No

  N/A

• Are the handles solidly installed on all drawers?

  Yes

  No

  N/A

• Are required amenities in place?

  Yes

  No

  N/A

• Is the telephone clean and the cord untangled?

  Yes

  No

  N/A

• Is the wastebasket clean, with an appropriately sized liner?

  Yes

  No

  N/A

Check the room Furnishing, Fixtures, Equipment, and Amenities.

• Is the heating, ventilation and air condition unit clean working properly?

  Yes

  No

  N/A

• Is the temperature et correctly?

  Yes

  No

  N/A

• Is the mirror clean?

  Yes

  No

  N/A

Check the Closet, Lockers, Wardrobe (Check Out Only)

• Is the floor clean?

  Yes

  No

  N/A

• Is the rod firmly installd?

  Yes

  No

  N/A

• Is the closet free of the previous guests personal belongings?

  Yes

  No

  N/A

• Are the correct number and kind of hangers in place?

  Yes

  No

  N/A

• Is the iron clean, without stain and in good condition.

  Yes

  No

  N/A

• Has the excess water been removed from the steam chamber of the iron?

  Yes

  No

  N/A

• Is the ironing board cover firmly mounted, clean and free from holes stains or tears?

  Yes

  No

  N/A

• Are the drawers free of former guests belongings? Have the insides of the drawers been wiped out?

  Yes

  No

  N/A

• Is there an extra clean blanket provided in the closet?

  Yes

  No

  N/A

• Is there an extra clean pillow (w/cover and pillow case folded on top of the pillow) provided in the closet?

  Yes

  No

  N/A

• Is the inside of the closet door clean?

  Yes

  No

  N/A

• Are mirror in closet clean?

  Yes

  No

  N/A

• General Manager Signature

  Sign

• Housekeeping Manager Signature (Verify Discrepancies Corrected).

  Sign