Customer Survey

  • Customer Contact name?

  • Customer Contact position held?

  • Do you and Fastenal have a set schedule for visits?

  • What day(s) are we visiting you?

  • How would you rate the service levels for your vending program?

  • What benefits has this program brought to your company?

  • Have you been presented with Cost Savings documentation from your Fastenal Rep?

  • Is that report something you'd like to see?

  • How familiar are you with the vending website Apex?

  • Do you receive automated reports for what is being used?

  • Is that report something you'd be interested in getting?

  • What would be a good day to have that automated report sent to you?

  • What email address(s) would you like that report sent to?

  • What challenges has this program presented?

  • What are your overall thoughts on this program today?

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