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R17 CGM Visit
R17 CGM Visit
Gavin Perkins

R17 CGM Visit

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Free R17 CGM Visit Checklist

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Title Page

  • Store

  • Conducted on

  • Completed by

  • Manager on duty

POS & Standards

  • Is POS merchandised as per VM App?

  • Are all live handsets merchandised and functional?

  • Is the accessory bay merchandised fully to the VM App?

  • Is the store clean and are standards exceptional?

Customer

  • Does the store have an up to date NPS board?

  • When was it last updated?

  • What is the store's MTD NPS?

  • What is the store's current NPS focus?

  • Is the Detractor Tracker being submitted on time?

  • Are Advocates being submitted on time?

  • Has the most recent Mystery Shop been printed and displayed?

  • What was the most recent Mystery Shop score and who scored it?

  • Does the store/advisor have a Mystery Shop Action Plan and what does it contain?

  • Do all staff have access to the Service Matrix and Excalibur?

  • Any CGM observations around Customer from the shop floor?

People

  • Do all staff have reviews completed for the last three months?

  • Has performance management been followed up?

  • What are the current training focuses and has everyone completed?

  • Who is left to complete training and when will it be done?

  • Are all staff registered on Best with photos?

  • Are Best nominations done for this month?

Back Office

  • Has the Target Calculator been updated today?

  • Was the target board fully updated by 11am?

  • Is there evidence of a briefing and what did it contain?

  • Are sales being tracked through the day sufficiently?

  • Does the store have a Value board?

  • Is the Value Board up to date?

  • Complete a random Value knowledge check with a staff member. What are your findings?

  • Is the store well stocked to trade?

  • What is the store's RM Discount spend MTD?

  • What is the store's HBB leakage percentage?

  • Has there been any CDM activity in store? If so, what?

  • Any other current business focuses? If so what is the store's position against them?

Paperwork Check

  • Are 80% of top-ups and PP attached to a Compass deal?

  • Are 80% of new and upgrades attached to a HBB line check?

  • Are 80% of new and upgrades attached to a CRF?

  • What is the store's current position for P2P strike rate, HBB volume, Tablet attach and Sharer attach MTD?

Shop Floor

  • Was podium in use during the visit?

  • Was the correct queue management pad in use during the visit?

  • Was the queue manager keeping the queue 'warm' once they had been seated?

  • Was SFM happening during the visit?

  • What were the SFM behaviours?

  • Were demonstrations being given during the visit?

  • Was the CRF being used? Show examples

  • Was the Connected Healthcheck being used? Show examples

  • Were Welcome Wallets in use during the visit?

Sign Off

  • I confirm this is an accurate reflection of the store from today's visit and that I will take action to correct any issues raised.

R17 CGM Visit
Gavin Perkins

R17 CGM Visit

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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