RADISSON BRAND STANDARDS MANUAL 2022 V1_PT

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Hotel Exterior

Branded hotel main entrance mat: Mandatory. Radisson entrance mats must be placed at the main guest entrance and at conference center entrances only. Must follow Radisson Signage Guidelines
Signage: "The hotel must follow the Radisson Signage Guidelines.
Signage: The hotel must use the approved RHG vendor for signage.
If allowed by local legislation, the hotel must provide a designated exterior guest smoking area with designated smoking sign
If allowed by local legislation, the hotel may provide a designated exterior team member smoking area that is not visible to or co-mingled with guests
All parking areas are well lit
Parking Fee: If the hotel charges for parking, the daily rate must be clearly indicated in the parking entrance

Front Office

Standard Airport Pick-Up Placard must be in place
Airport Car set-up to include: - Oxivir Surface disinfectant - Multipurpose germ kill wipes from Diversey
Airport Car set-up to include: - Spectacle cleaning wipes
Dedicated door and luggage services team (porter or bell person) optional. If in place, team member working in door and luggage services follows brand procedure • Proactively open vehicle and hotel doors • Proactively assist with luggage and offer directions • Recognize and acknowledge guest from maximum 10 feet/3 meters away from a guest encounter. At 5 feet/1.5 meters, smile and greet guest • Consistently smile and maintain eye contact while engaging in conversation with guests, using the guest name at least once, if known • Provide clear directions or escort guests within the hotel when directions are requested • Deliver the luggage to the guest’s room within 10 minutes from check-in or guest will be notified of delay • Offer to place luggage on stand or appropriate area • Offer to explain property services/features
Lobby Scent: Mandatory. Radisson Hotels branded lobby scent program (number of machines dependent on lobby size), from approved supplier (product to be made available in Q3)
Mandatory. XXX branded soundtrack are mandatory in the following areas: • Lobby • Pre-conference area / M&E foyer (mandatory if present) • Breakfast area or breakfast restaurant (if breakfast area is part of the lobby, lobby music will be played)
Sweet bowl: 1 Radisson sweet bowl per desk filled with sweets
Sweets: APAC: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand EU*: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) *including (CESE, NOBA, WEUKI). Note that the production of branded sweets is currently on hold due to COVID-19. LATAM: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand MEA, EERUT: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in ecofriendly branded wrappers) or individually wrapped sweets from locally relevant well-known sweet brand NAMER: Mandatory in owned and managed, Optional in franchised: Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers)
Branded Flyer display: 1 Radisson flyer display. Hotels can use the display to present Top 10 Restaurants list and hotel residence card on top of branded reception flyers.
Branded Flyers: APAC, EU, LATAM, MEA. NAMER: 2 sets of flyers: • Radisson Rewards flyer • Radisson reception flyer China: 2 sets of flyers: • Jin Jiang Club flyer • Radisson reception flyer
Digital totem - APAC, EU, LATAM, MEA: Optional NAMER: Mandatory
Automatic External Defibrillator (AED machine) with children pads: Must be available for front desk team members except where prohibited by local legislation
First Aid Kit: Must be available for Front Desk team members.
Front Desk service: 24/7
Hotel Duty Rota: Minimum 2 team members on duty in the hotel at all times.
Welcome Corner service hours: From 12:00 until 22:00. Serviced Apartments: exempt. Resorts: Optional if replaced by local welcome drink. If Welcome Corner is present, all requirements must be met.
Location: Close to reception area; must be visible.
Water: Still and sparkling water must be available and follow RHG water guidelines for Welcome Corner area (sparkling water is optional in APAC)
Water glasses: Minimum 6 (glassware preferred, paper cups allowed, no plastic) placed on Radisson branded coasters or on tray
Tray for used glasses
Signage for used glasses
Infused water: Minimum 1 glass carafe or dispenser
Fruits: Whole fruit not cut and not damaged – Minimum 6 pieces (only 1 type)
Branded Welcome Corner sign: 1 Radisson Welcome Corner sign
Welcome corner should be replenished regularly.
COVID-19 considerations: properties may adapt the Welcome Corner in line with local guidance (ex: placing hand sanitizer with at least 70% alcohol dispensers on Welcome e Corner, rather than bulk, hotels may display relevant items as single portions in mono-packaged sustainable packaging (i.e. no plastic), or create assortments and place them in re-usable glass jars with lids, etc.)
Check-in time: Check-in time is published as no later than 15:00. Guests are accommodated earlier when possible
Check-in must follow branded Memorable Moments Scripts and Service Flow
Establish eye contact as guest approaches and smile
Welcome guest to the hotel. “Good morning /afternoon/ evening . How can I help you?” Resort Only: Welcome drink is served.
Ask for name, personal ID and find reservation in Opera. Only request ID when required by law.
Radisson Rewards: for Members: Confirm and recognize membership level and eligible benefits. If non-member: Ask if guest would be interested in becoming part of the program.
Confirm reservation details (stay length, departure date and room category)
Mention memorable moments, special services, offers etc. (e.g. “Feel free to explore the local area with any one of our bicycles we’ll be more than happy to provide you with a recommended route”.) Resort Only: Mention memorable moments and explain property features (restaurants, bars, fitness, etc.), using resort map to show where things are located if needed.
Accommodate any special requirements
Upsell rooms (for non-members) and other services
Present registration card for review and signature. Ask for billing address
Request payment details as per local credit policy
Offer Express Check-Out: Explain Performa will be sent via email. If they are satisfied they do not need to check-out and will be invoiced automatically. Enquire about estimated check-out time.
Cut room keys and hand over with key card wallet (writing room number down in wallet).
For Security reasons, guest room number should never be said out loud
Offer assistance with luggage. Resort only: For long stays, accompany guest to room and explain features of the room, such as AC, TV and any other equipment. If the guest is staying for a long time, let them know that they can store their empty suitcases in the luggage storage, to save space in the room.
Bid the guest a good stay (e.g. “We’re delighted to have you at the [hotel name] Mr./Ms. Xxx and hope you will enjoy your stay with us.)
As a Platinum member the hotel should make sure that your identity matches the information of the person who booked the stay in order to avoid program misuse.
As a Platinum member the hotel should offer you a room upgrade to next room category booked including Suites (it may well be that the room upgrade is not available as the hotel is fully booked, none the least they should acknowledge this and inform you!).
As a Platinum member the hotel should offer you a welcome gift with personal message; this could be offered to you at front desk as a choice or in your room with a personal welcome note.
As a Platinum member the hotel should offer you 2 complimentary breakfasts - one for you and one for your guest sharing the room.
As a Platinum member the hotel should inform you that you are entitled to 20% discount when you wine and dine in the hotel restaurant. Exceptions would be for hotels that outsource their restaurant and the discount is not available.
As a Gold member the hotel should make sure that your identity matches the information of the person who booked the stay in order to avoid program misuse
As a Gold member the hotel should welcome you as a Gold member
As a Gold member the hotel should offer you a room upgrade to the best room in same room category booked (it may well be that the room upgrade is not available as the hotel is fully booked, none the least they should acknowledge this and inform you!)
As a Gold member the hotel should offer you a welcome gift with personal message; this could be offered to you at front desk as a choice or in your room with a personal welcome note
As a Gold member the hotel should inform you that you are entitled to 15% discount when you wine and dine in the hotel restaurant. Exceptions would be for hotels that outsource their restaurant and the discount is not available.
The hotel is required to offer guest services at the front desk or at a separate satellite desk.
Team members must be knowledgeable of hotel services, places of worship, local attractions and local restaurants. The following elements and services must be available for guests, free of charge: The following elements must be available for guests, free of charge: - Luggage storage - Local road map - Running routes map (optional for APAC) - Radisson branded top 10 restaurants flyer - Radisson branded umbrellas - Ethernet cables - Complimentary care items: Radisson branded amenities (shampoo, conditioner, body wash (shower gel), body lotion, hand cream, soap bar, shaving kit, shower cap, sewing kit, vanity kit, comb, dental kit, shoe shine, shoe horn) and locally sourced, unbranded items (mouthwash, dental floss and female hygiene products) Not applicable for shampoo, conditioner and body wash if branded bathroom dispensers are implemented in the guest room bathrooms.
The following elements must be available for guests, against a deposit and available for sale: - Radisson Rewards chargers/adaptors
Check-out time: Check-out time is published as no earlier than 12:00.
Check-out must follow branded Memorable Moments Scripts and Service Flow.
Establish eye contact as guest approaches and smile. Good Morning [or Mr./Ms. Xxx, if you know them]. How may I help you?
Ask for name & room number to display bill information.
Inquire about their stay.
Check billing address (e.g. company vs. personal address)
If non Radisson Rewards Member: Enquire whether guest would be interested in becoming a member
Confirm payment method (Radisson Rewards Redemption night, Cash, Credit Card, Company credit, Other)
Ask the guest if he/she requires the printed version of the invoice.
Show or pre-print the invoice for the guest (before proceeding with the charges) Resort only: For long stays, make sure you give the guest sufficient time and privacy to review the charges, going over them if needed.
“Thank you, have a lovely day. Hope we’ll see you again at one of our hotels!” Memorable moments (e.g. “Have you booked another stay with us?” [If yes] “That’s great to hear. Any details or preferences you’d like me to pass-on ahead of your arrival?)
Offer assistance with luggage storage. Resort only: Confirm way of transport for departure. Hand over breakfast bag if relevant, or if departure is scheduled late, offer to use shower/changing facilities
Messaging Service: Must be available in all guest rooms either via TV or telephone
List of emergency numbers for fire, police, hospital, ambulance and doctors : Must be available at the Front Desk, printed or through Hotel PMS
External Calls: Calls are answered courteously using a greeting that includes team member's name and the name of the Radisson property
Wake-up calls: Live or automated available 24/7.
Emergency Hotline Extension: Mandatory. The hotline is answered in the shortest delay possible. The team members identify the extension and ask for the location of the caller
Welcome Bag: Upon check-in, kids will always be greeted with welcome bag per kid assembled by the front office team including: passport, booklet, crayons, stickers, snap bracelet, drink voucher, loyalty card. Kids staying in Family Rooms or extra beds will also receive a bathroom amenity pouch including body wash, shampoo, body lotion, sponge, baby wipes and comb (Optional Plush Toy (Lumi mascot).
"Service Golden Rules: All team members display Yes I Can! Spirit Guidelines: Team members follow service Golden Rules. 1. Welcome: • Team members make eye contact and smile 2. Warm Greetings: • Team members greet and welcome each guest; • Team members do not swear in front of guests 3. Engaging with the guest: • Team members seek out guest contact; • Team members consistently smile and maintain eye contact while engaging in conversation with guests; • Team members do not ignore guests 4. Listening to the guest: • Team members acknowledge and follow-up on guest requests; • Team members apologize for mistakes; • Team members take appropriate service recovery actions and respond to complaints 5. Correctly using the guest’s name: • During guest interactions, team members use the guest’s name at least once (if known); • Team members correctly spell the guest name on written or printed communications; 6. Offering Options, not a “No”: • Team members are knowledgeable about hotel services and answer guest requests; • Team members offer alternatives; • Team members to not ignore complaints 7. Marking the guest’s loyalty: • Team members acknowledge the guest’s Radisson Rewards status; • Radisson Rewards benefits are delivered; • Non-members are invited to enroll in Radisson Rewards 8. Enjoy delivering Memorable Moments: • Team members deliver Memorable Moments"
Service Culture Journey trainings: All team members must complete the Service Culture Journey within 90 days of hire.
Resort Standards: Local welcome drink: 1 glass of non-alcoholic or alcoholic, hot or cold drink per guest, offered upon arrival or during check-in. The welcome drink must be served on a tray and cannot be served in disposable glassware/cups. Local welcome drink can be substituted by the Radisson Welcome Corner.
Resort Standards: Changing and shower facilities: Hotel must provide access to changing and shower facilities free of charge, in public areas or guest rooms, for guests to use prior to check-in time or after check-out, on the day of arrival or departure.
Resort Standards: Empty luggage storage: Hotel must offer empty luggage storage free of charge during guest stay.
Pre-ordered customised mini refrigerator or minibar content: Customised minibar content from resort’s existing minibar menu can be pre-ordered by guest prior to arrival (e.g. via pre-arrival email) in all room types. Pre-ordered minibars must not be refilled unless requested by guest during stay.
Additional towel / clothes rack: Minimum 1 in bathroom or on balcony
Resort Standards: Complimentary sports laundry service: 2 sports gear items per guest per day. Service is limited to sports gear only (sports t-shirt, sport shorts, tennis skirt, yoga pants, sports bra) and excludes regular clothing and swimwear (socks, underwear, trousers, jeans, dresses, shirts, varsity jackets, blazers, polos, bikini etc.)
Resort Standards: Branded complimentary sports laundry form: 1 Radisson complimentary sports laundry form must be handed in at check-in as part of Memorable Moments Scripts and Service Flow for Resorts. Additional Complimentary sports laundry form must be available in fitness space
Resort Standards: Same-day end of stay laundry service: Same-day laundry service priced per bag must be available to guests on the day before check-out. Maximum number of items and price per bag are at resort discretion.
"Resort Standards: Pre-blocked Do not Disturb (DND) time: Guests must be able to request pre-blocked Do Not Disturb times for the duration of their stay. Housekeeping teams must service the room outside of these hours."
"Resort Standards: Complimentary toy and game loan: Must be available, with or without deposit, in common areas and include at least 1 of the below examples for each age group: 2 – 4 years old: constructions toys, puzzles, manipulatives, bubbles, etc. 5 – 8 years old: puzzles, art supplies, board games, etc. 9 years old and above (including adults): cards, board and table games, quiz games, dominos, etc."
Resort Standards: Bicycle loan services: Must be available, with or without deposit, free of charge or for a fee. Bicycle loan services can be managed in-house or provided by a third party. In APAC, this service is subject to destination feasibility.
Resort Standards: Picnic service: Pre-ordered filled unbranded picnic baskets must be available to order, for a fee. Content and pricing is at resort discretion. Resorts must be able to recommend picnic locations (on- or off-site)
Uniforms: • Brand approved uniforms are mandatory for all team members and should be purchased from locally/ regionally approved supplier.
"Branded service philosophy pin: • Yes I Can! pin is mandatory for all team members. • Must be worn on the team member’s left chest (above the heart), and above the name badge (if present) • Yes I Can! pins should be purchased from brand approved supplier."
"Name badges: • Mandatory for all guest-facing team members and should be purchased from brand approved supplier • Must be worn on the team member’s left or right chest • Names on badge follow local customs and are consistent throughout the property (i.e. can be first name only, last name only or combination of both). Titles should not be added to the name badges"
Plastic cutlery: Plastic cutlery is not permitted.
Plastic straws: Plastic straws are not permitted. Sustainable alternatives must be offered instead.
Water stations: No single plastic cups are allowed to be used at water stations (i.e., at fitness, spa facilities and pool side)
"Online check-in and Online check-out (non-EMMA dependent) - mandatory"
Check-In and Check-Out Point (EMMA dependent)
Check-In and Check-Out Point contains: Touchscreen
Check-In and Check-Out Point contains: ID/passport scanner (only placed if passport scanning is mandatory according to country legislation)
Check-In and Check-Out Point contains: Key card encoder
Check-In and Check-Out Point contains: Credit card terminal
Check-In and Check-Out Point contains: Branded sweet bowl filled with sweets
Check-In and Check-Out Point signage: The hotel must use the approved RHG vendor for signage and follow the Check-In and Check-Out Point Signage Guidelines
Team member smartphone: To enable Radisson+, during their shift front office team members must be provided with a secure smartphone as per IT guidelines (e.g.: 4 FO team members per shift = 4 smartphones in total)
Ensure that guest is willing to use the self Check-In Point: "It looks like you are eligible to try our new self check-in. It is the perfect way to check-in faster and more efficiently. Would you be interested in trying it out today?"
Accompany the guest to the self check in point and help with first steps "Fantastic, let me show you how to start. You can find you reservation by inputting your name and your booking number."
After successful check-in recommend to use the self Check-out option upon departure "You can also make use of the self-check-out upon departure for an easy and time-saving experience."
"If the guest has checked in online: if legally required, perform a passport check based on your local country regulations and accompany guest to Check-In / Check-Out Point.
"Radisson Rewards: for Members: Confirm and recognize membership level and eligible benefits. If non-member: Ask if guest would be interested in becoming a part of the program."
Approach the guest and confirm that the guest is waiting in line to check-out: "Good Morning [or Mr./Ms. Xxx, if you know them]. How are you doing today? I see that you are standing in line, are you ready to check-out or can I assist you with another query?"
"If the guest has checked-out online Collect key from guest: Fantastic! If you give me your key I will take care of it, you are all set.
"Confirm if guest is eligible for Check-In / Check-Out Point: ""It looks like you are eligible to try our new self check-out and avoid the queue. Would you be interested in trying it out today?"" OR if not eligible: ""My colleague will be delighted to prepare the invoice for you directly at the desk. [If not eligible add]: To clarify my question, we do have a self-check-out booth available but at this moment, the system does not allow all payment types."""

Guestroom

Branded Do not disturb sign / door hanger: Mandatory. Electronic Do Not Disturb sign or 1 Radisson Do Not Disturb door hanger placed on the inside door knob or on a hook near the inside door.
Hangers: 10 high-quality, open-hook, wood-only hangers of the same style must be provided — 5 with trouser clips and 5 with bars. Anti-theft hangers are not allowed. Serviced Apartments: 20 high-quality, open-hook, wood-only hangers of the same style must be provided – 5 with trouser clips and 15 with bars. Anti-theft hangers are not allowed Resort Standards: Increased number of hangers in wardrobe available on request.
Branded Laundry bag: 1 Radisson laundry bag (Service Apartments: 1 Laundry basket per room)
Branded Laundry form: 1 Radisson laundry form
Branded Shoe shine: 1 Radisson shoe shine Serviced Apartments: Branded shoe shine removed from wardrobe, instead included in Welcome Hamper.
Iron and Ironing board: Iron must be auto shut-off. Steam feature is optional The ironing board must be full-size and hung in the closet on a closet organizer, or stored in dedicated wardrobe compartment Serviced Apartments: Steam feature is mandatory & iron and ironing board can be placed in the living area.
In-room safe: APAC: Must hold a portable 15 inches computer; EU, LATAM, MEA, NAMER: Must hold a portable 17 inches computer.
Liability limitations/coverage must be placed with a sticker or on the plaque on the outside of the safe door. (Mandatory liability text: This room safe is provided for our guests’ convenience. The hotel has no responsibility for valuables left herein or elsewhere in the guest room.)
Luggage bench: Optional
Luggage rack : If a fixed rack is not provided in the room, a foldable, chrome or wood luggage rack must be provided.
Coffee and tea station tray or drawer: Mandatory Serviced Apartments: Coffee and tea station – standard rooms: Deleted. Replaced with kitchen equipment
Kettle: 1 kettle, free of lime scale. Kettle should be Empty (no water) and cleaned daily.
Cups (mugs): 2 white, ceramic coffee cups. Saucers are optional.
Spoons: 2 Teaspoons or individually-wrapped 5.5’’ wood stir sticks.
Mugs, saucers (if applicable) and spoons should be cleaned daily with commercial-grade dishwasher and sanitizer. Plastic wrappers placed on cups, saucers and spoons are not permitted.
Takeaway cups: 2 disposable branded or unbranded cups with sipper lids and sleeves. Optional in APAC and EMEA
Napkins: 2 White or black, branded or unbranded, cocktail napkins.
Sugar: 4 Sugar packs (2 white & 2 brown), 2 sugar substitutes
Instant coffee packs: 4 individually packaged instant coffee packs (2 regular & 2 decaffeinated) . Serviced Apartments: Coffee and tea station - not required, replaced with kitchen equipment.
Teabags: 4 Types. Hotels to select from black tea/blends (English Breakfast is compulsory) and green Tea/oolong/ flavored herbal infusion.
Hot Chocolate: APAC: Optional, 1 pack EU, LATAM, MEA, NAMER: Mandatory, 1 pack.
Milk: 2 UHT milk portions liquid creamer tubs (powdered milk if UHT unavailable)
Content of coffee station should be fully replenished daily.
Coffee and tea station tray or drawer: Mandatory. Serviced Apartments: Coffee and tea station – upgraded rooms: Deleted. Replaced with kitchen equipment
Coffee machine: 1 Brilliant Basics Espresso machine
Kettle: 1 kettle, free of lime scale. Kettle should be empty (no water) and cleaned daily
Cups (mugs): 2 white, ceramic coffee cups (mugs)
Spoons: 2 Teaspoons or individually-wrapped 5.5’’ wood stir sticks
Mugs, saucers (if applicable) and spoons should be replaced if used. Plastic wrappers placed on cups, saucers and spoons are not permitted
Napkins: 2 White or black, branded or unbranded, cocktail napkins.
Sugar: 4 Sugar packs (2 white & 2 brown), 2 sugar substitutes.
Coffee : Minimum 4 coffee pods in display box. (2 espresso, 2 regular)
Teabags: 4 envelopes selected from black tea/blends (English Breakfast is compulsory) and green tea/ oolong/flavored herbal infusion
Milk: 2 UHT milk portions liquid creamer tubs (powdered milk if UHT unavailable)
Content of coffee station should be fully replenished daily
EMEA: Upgraded coffee station is mandatory in Premium rooms and above. APAC: Upgraded coffee station is mandatory in Deluxe rooms and above Upgraded coffee station is mandatory in superior rooms and above if selected as experience differentiator as per room type architecture.
Mini refrigerator or Minibar: Minimum 40 litres. Serviced Apartments: Not required, replaced with kitchen equipment.
Mini refrigerator or minibar filling: APAC, LATAM, MEA, NAMER: Optional EU: Not allowed Resorts: Optional in all room types. If resort chooses to implement the minibar filling all hotel minibar standard components must be fulfilled.
Wine Glasses: Optional. 2 wine glasses, placed facedown on tray with liner or Radisson coaster. Mandatory if wine is present in minibar. Dry countries should not provide alcoholic beverages
Water Glasses: 2 hi-ball or 2 rocks/old-fashioned glasses placed face-down on tray with liner, coaster or napkin. Glasses should always be provided even if minibar is not filled
Bottle-opener: 1 bottle opener, placed next to glasses. Bottle opener should always be provided even if minibar is not filled. Optional for APAC
Ice Bucket: APAC, EU, LATAM: Optional; MEA, NAMER: Mandatory
Minibar must be fully replenished daily if filled.
If hotel chooses to implement the minibar filling in a room where it is not mandatory, all minibar standards components must be fulfilled.
Two water bottles of minimum 330 ml /1.1 Oz. Each must feature the Radisson Rewards complimentary water bottle tag. Offering two complimentary water bottles is mandatory only on the first night of the guest’s entire stay. Water must follow the RHG in-room water guidelines. 1 bottle of still water and 1 bottle of sparkling water may be used in EMEA.
Complimentary water may be placed either: • Visible to guest, next to 2 glasses placed facedown with branded liner or coaster or upright • Inside minibar • Handed to Radisson Rewards member in Radisson Rewards branded bag at check-in
These bottles of water are complimentary for all pre-existing Club, Silver, Gold, Platinum members and for any guest enrolling to the program during their stay. Non members or guests who do not enrol in the program during the stay may be charged for the water.
Branded Guest Services Directory: 1 Radisson guest services directory, available digitally or printed (For Serviced Apartments an extended guest services directory is mandatory, which includes appliance manuals and additional local information.)
Branded room service menu: 1 Radisson room service menu available on TV or digitally (QR code) or printed Optional for Radisson Serviced Apartments with in-house restaurant.
Branded breakfast menu door hanger: Optional. 1 Radisson breakfast menu door hanger. It must meet all standard requirements if property decides to implement. Optional for Radisson Serviced Apartments with in-house restaurant.
TV channel guide: 1 Radisson TV channel guide, available on TV, on guest services directory or digitally (QR code)
TV remote control: 1 remote control per TV placed on the nightstand, on the desk or the TV furniture extension.
Waste basket: 1, Placed within proximity of desk. Additional waste baskets may be placed for recycling purposes.
Desk chair: 1, placed under desk
Desk lamp: Placed on desk or free-standing
The only elements that are allowed to be placed on the desk are guest services directory, call & collect / room service menu, breakfast door hanger, TV remote control, notepad, pencil/pen, dial tent card and telephone. No other displays or items can be placed on the desk.
Elements that are placed on the desk must be positioned on one side of the desk (right or left), guest working space should be clean of elements
Magazines, if present, should not be placed on the desk.
Magazine/Newspaper: Optional
Premium local book: Optional
In-hotel collateral must meet graphic and printing specifications listed on Radisson brand guidelines.
Acrylic tent card holders are not allowed in guest rooms and public areas.
LED/Flat screen TV: 1 Brilliant Basics Hospitality TV.
Additional TV: APAC, EU, MEA, LATAM: extra Brilliant Basics TV per room is required for suites and above NAMER: For larger rooms, living rooms in suites, VIP suites, etc., 2 Brilliant Basics TVs are required
Branded TV welcome screen: Radisson welcome screen. Brand videos can be shown on the Hotel Information welcome screen as an embedded YouTube link (N/A for China).
TV casting: Brilliant Basics TV casting solution
Adult content: Not allowed
Movies on demand: Not allowed
Minimum number of channels: APAC, EU, MEA: Minimum 40 channels* LATAM, NAMER: Minimum 40 channels Include the following in the TV channel line-up: news, sport, entertainment/movie, documentary, children and local 40 channels* (*Once TV casting is implemented, only 20 channels are mandatory)
Required channels: Minimum 1 English-speaking news channel (ex: BBC or CNN) + Minimum 1 English-speaking Sports channel
International channels: Minimum 3 TV channels in foreign language based on the guest nationality mix.
Non-available channels: Must be blacked-out
Telephone: 1 Corded or cordless telephone per room, placed on nightstand. (If placing the phone on nightstand is not an option, the notepad, pencil, dial card and phone should move to the desk).
Branded telephone Dial/Face Plate Instructions: 1 Radisson telephone faceplate.
Branded notepad: 1 Radisson Notepad. (*If placing the phone on nightstand is not an option, the notepad, pencil, dial card and phone should move to the desk). Serviced Apartments: Notepad removed from nightstand and instead included in Welcome Hamper.
Branded pencil/pen: APAC, EU, MEA: 1 Radisson pencil. LATAM, NAMER: 1 Radisson pen (*If placing the phone on nightstand is not an option, the notepad, pencil/pen, dial card and phone should move to the desk). Serviced Apartments: Pencil/pen removed from nightstand and instead included in Welcome Hamper.
Branded Dial Tent Card: 1 Radisson dial tent card, placed next to telephone. (*If placing the phone on nightstand is not an option, the notepad, pencil, dial card and phone should move to the desk).
Guestroom telephones must provide hot-keys for the following services: Emergency help.
Lighting, sockets and USB ports: Minimum 1 reading light, socket and USB port per bedside.
Alarm Clock : EU, MEA: not allowed. APAC, LATAM, NAMER: Optional
Mattress: 1 Brilliant Basics King size mattress.
Bed base: 1 Brilliant Basics King size bed base OR 2 Brilliant Basics twin size bed bases.
Duvet: 1 Brilliant Basics King size duvet, folded back 25 cm, tucked in at bottom of bed and sides left loose.
Mattress protector: 1 King size mattress protector.
Pillow protector: 1 per pillow
Duvet cover: 1 Brilliant Basics King size duvet cover.
Bottom sheet: 1 Brilliant Basics King size bottom sheet.
Pillow case: 1 Brilliant Basics cover per pillow.
Linen change policy: After 3 nights or upon guest request and after each departure.
"Mattress: 1 Brilliant Basics Queen size mattress.
Bed base: 1 Brilliant Basics Queen size bed base or 2 Brilliant Basics Twin size bed bases.
Duvet: 1 Brilliant Basics Queen size duvet, folded back 25 cm, tucked in at bottom of bed and sides left loose.
1st pillow: 2 Brilliant Basics firm pillows, presented upright.
2nd pillow: 2 Brilliant Basics medium-firm pillows, presented upright.
Mattress protector: 1 Queen size mattress protector
Pillow protector: 1 per pillow
Duvet cover: 1 Brilliant Basics Queen size duvet cover.
Bottom sheet: 1 Brilliant Basics Queen size bottom sheet.
Pillow case: 1 Brilliant Basics cover per pillow.
Linen change policy: After 3 nights or upon guest request and after each departure.
Mattress: 1 Brilliant Basics twin size mattress.
Bed base: 1 Brilliant Basics twin size bed base.
Duvet: 1 Brilliant Basics twin size duvet, folded back 25cm, tucked in at the bottom of the bed and left loose on the sides.
1st pillow: 1 Brilliant Basics firm pillow, presented upright.
2nd pillow: 1 Brilliant Basics medium-firm pillow, presented upright.
Mattress protector: 1 twin size mattress protector
Pillow protector: 1 per pillow
Duvet cover: 1 Brilliant Basics twin size duvet cover.
Bottom sheet: 1 Brilliant Basics twin size bottom sheet.
Pillow case: 1 Brilliant Basics cover per pillow.
Linen change policy: After 3 nights or upon guest request and after each departure.
The following items are not allowed in the Radisson Bed setup: bed throws, 3rd pillow, decorative cushions, bathrobe (should never be placed on bed)
A bed skirt is not permitted as part of the Radisson Bed setup
Duvet should never be tucked in on the side
Pillows should never be placed stacked (on top of each other) or sideways.
Crib: APAC, EU, MEA: All baby cots in inventory must be from a reputable quality manufacturer and comply with EU standards EN 716-1 and EN 716-2 at minimum or its local equivalent.
Mattress protector: 1 Manufactured specifically for crib use
Fitted bottom sheet: 1 Manufactured specifically for crib use
Blanket (optional): 1 Specifically manufactured for crib use and thin rather than heavy and bulky
Linen change policy: After 3 nights or upon guest request and after each departure.
When making up the crib, the blanket (if present) must be presented folded in the crib.
Pillows, bumper pads, quilts, comforters, or pillow-like stuffed toys should not be provided by the hotel staff.
When possible, crib should be placed next to the bed (in the same room if suite)
Turndown service is optional in Junior Suites and above
Branded breakfast menu door hanger: 1 Radisson breakfast menu door hanger placed on the bed
Turndown service includes: folding down the bed
Turndown service includes: emptying wastebasket
Turndown service includes: turning on bedside light
Turndown service includes: closing curtains
Turndown service includes: replacing bathroom terry
Turndown service includes: refreshing amenities
Turndown service includes: placing complimentary water on bedside table
Turndown service includes: tidying up room
Turndown must be honoured for other guests requesting turndown service, unless Do Not Disturb is shown.
Turndown must be completed by 9 p.m. (21:00) or as determined to be appropriate timing based on local markets.
Good Night Gestures provided during Turndown Service and presented per Implementation Guide
Showerhead: 1 Brilliant Basics Showerhead.
Hand-held showerhead: 1 separate Brilliant Basics hand-held showerhead.
Bath or shower screen: Shower curtains are forbidden
"Magnifying mirror: 1 Brilliant Basics LED integrated wall-mounted mirror.
Tissue dispenser: 1 tissue dispenser per bathroom
Waste basket: 1 waste basket per bathroom
Two-ply toilet paper: Minimum 2 rolls.
"Weighing scale (optional): 1 per room.Mandatory for Serviced Apartments (placed under the vanity).
Professional hairdryer: 1 Brilliant Basics hairdryer per room, placed in hairdryer bag. Hairdryer should be placed on a shelf or hook.
Flow rate should be 9lpm for APAC and EMEA.
Branded shower amenities: 1 Radisson triple dispensers bracket with shampoo, hair conditioner, body wash (shower gel)
Branded bathtub amenities: 1 Radisson triple dispensers bracket with shampoo, hair conditioner, body wash (shower gel)
Branded sink amenities: 1 Radisson single dispenser bracket with hand wash
Amenity tray: Optional
Branded body lotion: 1 Radisson body lotion
Branded shower cap: 1 Radisson shower cap
Face towel: 2 Brilliant Basics face towels (Service Apartments: 2 Brilliant Basics face towels per guest)
Glass: 1 shockproof glass per guest placed face down on Radisson branded coaster
Individual and dry amenities must be replenished daily
Dispensers must be replenished as per SOP
Branded shower amenities: 1 Radisson triple dispensers bracket with shampoo, hair conditioner, body wash (shower gel)
Branded bathtub amenities: 1 Radisson triple dispensers bracket with shampoo, hair conditioner, body wash (shower gel)
Branded sink amenities: 1 Radisson single dispenser bracket with hand wash
Amenity tray: Mandatory
Branded shampoo: 1 Radisson shampoo placed on amenity tray
Branded body wash (shower gel): 1 Radisson body wash (shower gel) placed on amenity tray
Branded hair conditioner: 1 Radisson hair conditioner placed on amenity tray
Branded body lotion: 1 Radisson body lotion placed on amenity tray
Branded vanity kit: 1 Radisson vanity kit placed on amenity tray
Branded shower cap: 1 Radisson shower cap placed on amenity tray
Soap dish: Mandatory
Branded soap bar: 1 Radisson soap bar
Face towel: 2 Brilliant Basics face towels (Service Apartments: 2 Brilliant Basics face towels per guest)
Glass: 1 shockproof glass per guest placed face down on coaster
Individual and dry amenities must be replenished daily.
Dispensers must be replenished as per SOP
Amenity tray: Optional
Branded shampoo: 1 Radisson shampoo
Branded body wash (shower gel): 1 Radisson body wash (shower gel)
Branded body lotion: 1 Radisson body lotion
Branded hair conditioner: 1 Radisson hair conditioner
Branded shower cap: 1 Radisson shower cap
Soap dish: Optional
Branded soap bar: 1 Radisson soap bar
Face towel: 2 Brilliant Basics face towels (Service Apartments: 2 Brilliant Basics face towels per guest)
Glass: 1 shockproof glass per guest placed face down on coaster
Individual and dry amenities must be replenished daily.
Amenity tray: Optional
Branded shampoo: 1 Radisson shampoo
Branded body wash (shower gel): 1 Radisson body wash (shower gel)
Branded hair conditioner: 1 Radisson hair conditioner
Branded body lotion: 1 Radisson body lotion
Branded vanity kit: 1 Radisson vanity kit
Branded shower cap: 1 Radisson shower cap
Soap dish: Mandatory
Branded soap bar: 1 Radisson soap bar
Face towel: 2 Brilliant Basics face towels (Service Apartments: 2 Brilliant Basics face towels per guest)
Glass: 1 shockproof glass per guest placed face down on coaster
Individual and dry amenities must be replenished daily.
Bath towel: APAC, EU, MEA: 2 Brilliant Basics bath towels per room LATAM, NAMER: 3 Brilliant Basics bath towels for single bedded rooms and 4 Brilliant Basics bath towels for double bedded rooms and suites (Serviced Apartments: 2 Brilliant Basics bath towel per guest)
Hand towel: APAC, EU, MEA: 2 Brilliant Basics hand towels per room LATAM, NAMER: 3 Brilliant Basics hand towels for single bedded rooms and 4 Brilliant Basics hand towels for double bedded rooms and suites (Serviced Apartments: 2 Brilliant Basics hand towels per guest).
Bath mat: 1 Brilliant Basics bath mat per room. (Two if bathtub + shower). (Serviced Apartments: Bathmats should be placed for every shower/bathtub present)
Branded towel replacement sticker : Optional. 1 Radisson towel r replacement sticker, placed next to towel hook or hanger
Additional towels (1 per guest) should be provided for triple occupancy and family rooms.
Bathrobes: 2 Brilliant Basics bathrobes in Junior Suites and above No bathrobes for Serviced Apartments.
Branded flip-flops/ slippers: 2 pairs of Radisson flip-flops/slippers in Junior Suites and above Serviced Apartments: Flip-flops/slippers removed from wardrobe, instead included in welcome hamper.
Bathrobes and flip-flops/slippers can be placed folded or hanging in the wardrobe
Bathrobes and flip-flops/slippers can never be placed on the bed.
Additional bathrobes and flip-flops/slippers (1 per guest) should be provided for triple occupancy and family rooms
Serviced Apartment Standards: Housekeeping services: Twice a week. (including linen, towel and terry change, replenishment of toilet paper and tissues)
Living Area: Soundbar: Mandatory.
Living Area: Additional cordless telephone: 1 Cordless phone in lounge
Living Area: Inventory list with liability disclaimer Mandatory
Branded bathroom amenities (dispensers or individual amenities): Removed from bathroom, instead included in Welcome Hamper
Kitchen equipment: Refrigerator with freezer section: Minimum 120 liters (Studio), Minimum 570 liters (Apartments)
Kitchen equipment: Convection oven with integrated grill: Optional
Kitchen equipment: Microwave: Must contain grill feature if no oven present
Kitchen equipment: Induction hob: Minimum 2 electric or induction burners, no gas
Kitchen equipment: Extraction hood: Energy efficient
Kitchen equipment: Dishwasher: 45 cm
Kitchen equipment: Combo washer-dryer: 1 Combo washer-dryer
Kitchen Equipment: Ice must be available for guests at all time, either via ice and water dispenser integrated into the refrigerator, or via an ice-machine on each floor
Kitchen Utensils: 1 espresso machine, 1 kettle, 1 toaster, 1 tea pot
Kitchen Utensils: 1 Measuring jug, 1 Mixing bowl (optional), 1 Tray (optional), 1 Sieve (optional), 1 selection of (glass) Tupperware
Kitchen Utensils: 1 Salad bowl (23cm) - optional, 1 Vase - optional, 1 Fruit basket - optional, 1 Cutlery tray
Kitchen Utensils: 1 Pepper mill or shaker, 1 Salt mill or shaker
Kitchen Utensils: 1 Wine cooler, 1 Bottle opener/ cork screw combi, 1 Ice bucket, 1 Ice tong
Kitchen Utensils: 1 Can opener, 1 Garlic crusher (optional), 1 Potato peeler (optional), 1 Grater, 1 Kitchen scissors, 2 Serving spoons (nylon), 1 spatula (nylon), 1 Ladle (nylon), 1 Whisk (nylon), 1 Tongs (nylon).
Kitchen Utensils: 1 Kitchen paper towel holder - optional, 1 oven glove (in case of oven), 1 Hot pot mats
Kitchen Utensils: 1 Knife block (holder) with full set of knives, 1 Chopping board (preferable plastic due to hygiene)
Kitchen Utensils: 1 Frying pan 28cm (non sticky), 1 Sauce pan w/lid 14, 18, 22 cm, 1 Cast iron cocotte (26cm) (in case of oven), Baking sheet (in case of oven), 1 Roasting tray (in case of oven), 1 oven dish
Cleaning & waste management: Dustpan and brush, Large covered waste bin (recycle option dependent on country)
Fire, life safety: 3Kg fire extinguisher, Inventory list with liability disclaimer.
Kitchen Utensils: Mug (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6)
Kitchen Utensils: Dinner plate (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) Side plate (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) Cereal/soup bowl (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) Oval platter large (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) Placemats (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6)
Kitchen Utensils: Champagne flute (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) - optional APAC Hi-ball (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6) Wine glass (Studio - 2, 1 Bedroom Apartment - 4, 2 Bedroom Apartment - 6)
Kitchen Utensils: Cutlery (dessert spoon, dessert knife, dessert fork, dinner knife, dinner fork, teaspoon and espresso spoon) (Studio - 2 of each, 1 Bedroom Apartment - 4 of each, 2 Bedroom Apartment - 6 of each), optional chopsticks APAC
Serviced Apartment Standards: Welcome hamper is mandatory and locally sourced. A Welcome Hamper must be placed in the apartment upon arrival. Welcome Hamper must not be replenished.
Welcome Hamper: Branded welcome card: 1 Radisson welcome card
Welcome Hamper: Coffee, tea, milk and sugar: 2 Items per guest
Welcome Hamper: Branded notebook: 1 Radisson notebook
Welcome Hamper: Branded pencil: 1 Radisson pencil
Welcome Hamper: Full set of Radisson branded amenities, containing: 1 shampoo, 1 conditioner, 1 body wash (shower gel), 1 body lotion, 1 soap bar, 1 shaving kit, 1 shower cap, 1 sewing kit, 1 vanity kit, 1 comb, 1 dental kit, 1 shoe shine and 1 unbranded mouthwash. Number of bathroom amenities can be adjusted subject to room occupancy.
Welcome Hamper: Flip-flops/slippers: 1 Pair of Radisson flip-flops/slippers per guest
Welcome Hamper: Refillable water bottle: Mandatory if water stations provided
Welcome Hamper: Basic cleaning necessities: Sponge, dishwasher tablet and/ or liquid (miniature), cleaning cloth, tea towel etc.
Freshly Baked Assorted Pastries: Minimum 3 types e.g. Croissant, Pain au Chocolate, Cinnamon roll
Minimum 2 types- 1 Whole meal Bloomer Loaf, 1 type of Gluten-free bread
1 Sliced Bread Toasted on Request
Minimum 2 types e.g. Corn flakes, All Bran
Minimum 1 type of Granola
Minimum 1 type of Sugar-free Muesli
Minimum 1 type of Dairy based milk e.g. Whole milk
Minimum 2 types of Plant based milk e.g. Almond, Soy, Cashew, Coconut
Minimum 1 type of mono-packaged Dairy based yoghurt
Minimum 1 type of mono-packaged Plant based yoghurt
Minimum 1 type of mono-packaged Fruit based yoghurt
Minimum 2 types of Mono-packaged (preferably) Local High-quality seasonal jams & preserves
Minimum 1 type of Mono-packaged Chocolate Spread, preferably Nutella
Minimum 1 type of Mono-packaged High-Quality Butter
Minimum 1 type of Mono-packaged Plant based Butter
Fruit Basket with Minimum 3 types of seasonal whole fruitsMono-packaged mixed cut fruits
Minimum 2 types of Nuts e.g. Almonds, Hazelnuts
Minimum 2 types of dried fruits e.g. Apricots, Figs
Minimum 3 types of Sliced Cold Cuts presented in a cloche stand (2 pork based; 1 poultry based)
Minimum 2 types of Un-sliced Local Cheeses (1/4 or 1/8 of a wheel) presented in a cloche stand. (2 hard cheese, 1 soft)
Peeled Boiled Eggs
Heinz Ketchup, Grainy mustard, Extra Virgin Olive Oil, Aged Balsamic Vinegar, Crushed Black Pepper, Fleur de sel
Minimum 2 types of Fresh Fruit Juices - not from concentrate
Casual work space device: Small form factor PC with screen, cabled mouse and keyboard
Communal table with electric sockets: Mandatory
Ethernet cable: Optional
Printer (cabled, Bluetooth or Wi-Fi): The printer must enable guests to print documents from their own device and from the casual work space device
Newspapers: Optional
Fitness space: Mandatory
Fitness Opening hours: Open 24/7. Opening hours must be clearly displayed at the entrance or in the fitness space.
Fitness space access: Key card access is mandatory (for unsupervised fitness spaces)
Operational procedures and instructions: 1 for each piece of exercise equipment.
2 disclaimers must be posted: • Disclaimer in the fitness area and swimming pools, stating that guests exercise and use the equipment at their own risk (''This facility is unmanned and all use is at the guest’s personal risk. Children under the age of 16 are not allowed to use the premises without supervision by an adult person.'') • Disclaimer in the locker room regarding guest valuables (“Do not leave valuables in the lockers. The Hotel assumes no responsibility for guest belongings.”)
CCTV coverage 24/7 recording: Mandatory. Live image on spot-monitor at reception desk must be in place where possible.
First aid kit: Minimum 1 first aid kit (First aid kit must be provided as per local requirements)
Emergency telephone: 1 telephone with hotel’s emergency hotline number prominently posted or auto-call or panic alarm.
Towel station: Clean hand towels must be available at the towel station.
Dirty towel basket: 1 towel basket, placed next to towel station.
Water: Drinking water must be kept in or near the exercise room and follow water guidelines for fitness area.
Disinfectant wipes or spray and disposable paper towels: Minimum 1 unit
HD LCD TV : Minimum 1 TV with remote control must be provided. Audio needs to be turned off. If fitness equipment contains individual TVs, disposable headphones must be provided for guest use upon request.
"Wall clock: Optional
"Weighing scale: Optional
Fitness equipment must be supplied from an approved supplier
Branded Dispenser: 1 Radisson double dispensers bracket (hand wash and hand lotion) or 1 Radisson single dispenser bracket (hand wash)
Towels, towel tray and disposal basket: Optional
Hand drying options: 1 Paper towel dispenser or electric hand dryer on the wall.
Paper tissues: 1 paper tissue dispenser per restroom
Waste basket: 1 closed waste basket per restroom
Two-ply toilet paper: Minimum 2 rolls, with triangle fold
Sanitary disposal bin: 1 per female toilet with a pedal and internal masking flaps. Regular waste baskets are not accepted.
Baby changing facilities: Mandatory, with set-up following local legislation
Guest laundry service hours: Mandatory. Offered 7 days a week from 08:00 to 20:00.
3 Hour Express Laundry Service: APAC: Optional, EU, MEA: Not allowed, LATAM, NAMER: Mandatory
Guest Laundry Pickup: A hotel team member must pick-up laundry within 15 minutes of the guest's notification.
Same-day Service: Mandatory. For guests laundry, pressing and dry-cleaning must be available Monday through Friday and returned not later than 18:00
When called for laundry service, the team member confirms that the guest filled-in the laundry form and the convenient pick-up time.
When a laundry service is requested, the guest will be asked how the clothes should be delivered, folded or hung.
Upon picking up the items, the team member greets guest by name, ensures the form is completed, confirms the return time to the guest and offers additional help.
Items are returned before the stated time, laundered/dry cleaned and pressed according to guest’s instructions.
Personal items left in pockets are returned in a sealed envelope.
Upon delivery, if guest is not present, laundry on hangers is hung in the wardrobe and a sign is left in a visible place, indicating this to the guest.
Upon delivery, the guest is notified of any existing damage or an irreparable stain.
"Upon delivery, if a ‘do not disturb’ sign or door hanger is present, team member leaves a branded Radisson do not disturb housekeeping card inviting the guest to call back for delivery."
Bathroom terry are scented.
"Upgraded room types featuring upgraded coffee and tea station"
"Silent room, preferably with separate seating area and 2 TVs"
Select rooms with big desk and comfortable working chair
"Ample power sockets for guest (and for the Plug and Play device)"
Good lighting with desk lamp
Preferably a room with a view
Stationery toolbox containing: Desk organizer; Pens and pencils, highlight markers; Glue stick, scissor, ruler, scotch tape, stapler, paper clips; Post it notes (76x76mm each 3 colors); Notebook (optional); A set of Diversey Oxivir disinfectant wipes.
Monitor with built-in PC docking station: 24’’ monitor with built-in PC docking station and pop-up webcam
"Mouse: 1 large ergonomic mouse with micro–USB Receiver and Bluetooth 4.0 connectivity"
"Keyboard: Full-Size, Fully-Equipped Quiet Keyboard with Bluetooth 4.0 connectivity and compatible with compatible with Windows, Mac, Android and iOS (iPhone and iPad)"
1 Brilliant Basics portable loudspeaker and mic
USB hubs/adapters: 1 Brilliant Basics USB Hub with 4 ports
USB hubs/adapters: 1 Brilliant Basics USB to USB-C
"Wired screen connectivity - In line with Brilliant Basics, must include: HDMI cable, DisplayPort (M) to HDMI (F) adapter, Mini DisplayPort (M) to HDMI (F) adapter, and USB type-C (M) to HDMI (F) adapter cable"

Food and Beverage

"Breakfast opening hours (weekdays): Breakfast must be open for a minimum of 3 hours. Breakfast opening hours must be clearly indicated on guest services directory or at the breakfast entrance.Resort Standards: Breakfast must be open for a minimum of 4 hours."
Breakfast opening hours (weekends/public holidays): Breakfast must be open for a minimum of 4 hours. Breakfast must be open until at least 11:00
Guest welcome: Team member welcomes the guest with a smile and good morning.
Guest seating: Team member asks for surname, not room number, to check rate details. Team member offers free seating or shows guest to a table.
Smoking: Breakfast is non-smoking. Outdoor seating may have allocated smoking area if local regulation allows.
Coffee Service: Coffee should be served to the guest proactively. During peak hours, guest should be informed of the coffee machine (if available)
Tea service: Tea should be served to the guest proactively. During peak hours guest may be informed and directed to the tea station
Breakfast should open at 06:30 latest in business hotels. Earlier opening hours are encouraged in airport hotels.
Guest list must not be visible to guests or left unattended where it could be seen by a guest
"Buffet set-up must follow COVID-19 breakfast guidelines. • Floor standing hand sanitizer dispensers at the front & end of the buffet line. • Ensure sanitizers at least 70% alcohol to adhere to local regulations."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Beverage equipment should be wiped down regularly and easy-care spouts allow for removal without removing entire base."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Display grab & go items within covered vessels, if possible."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Utilize sneeze guards and breath shields to protect open items."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Utilize frost tops or other countertop cooling to ensure cold items remain properly chilled. • Regulate cold items in portable covered, temperature controlled vessels when frost top or built-in coolers are not available."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Offer individualized servings in single-serving vessels on warming trays to allow guests to touch only their specified portion."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Use covered servers that protect food items and regulate temperature of food - utilizing self closing or all-angle axles help keep covers closed between servings."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Ensure food items stay to temperature and out of the danger zone by using professional grade warming and cooking induction that consistently maintains temperature."
"Buffet set-up must follow COVID-19 breakfast guidelines. • Use certified countertops are non-porous and are easy to maintain and clean."
"Hotels must follow COVID-19 breakfast protocols: • Offer disposable gloves for each staff member and train team on correct donning, doffing, usage."
"Hotels must follow COVID-19 breakfast protocols: • Post signage ensuring guests that surfaces are regularly sanitized by the team."
"Hotels must follow COVID-19 breakfast protocols: • Establish proper warming for food items not covered in a vessel; top to bottom warming is recommended to ensure proper warming."
"Hotels must follow COVID-19 breakfast protocols: • Offer attendant-served items with the team properly protected with face masks and gloves."
"Hotels must follow COVID-19 breakfast protocols: • Position a touchless (e.g. foot-open) trashcan with closable liner for guests/clients to discard Personal Protective Equipment (PPE) such as gloves and masks. Ensure used PPE is handled as per SOP PPE waste handling."
Hotels must follow COVID-19 breakfast protocols: Rather than bulk, hotels may display relevant items from the breakfast (ex: yogurt, juices) as single portions in mono-packaged sustainable packaging (i.e. no plastic), or create assortments (ex: fruits, nuts and seeds, assortment of cheese or cold cuts) and place them in re-usable glass jars with lids.
"Cutlery: APAC: Knife, fork, spoon, chop sticks and napkin EU, LATAM, MEA, NAMER: Knife, fork, spoon, and napkin"
Branded à la carte menu: 1 Radisson breakfast à la carte menu placed on the table. Optional for APAC
"A la carte menu: • Mandatory. 1 Radisson breakfast à la carte menu, printed or digital (via QR code) • Optional. 1 Radisson local specialty editable menu , printed or digital (via QR code)"
"A la carte menu items: Must contain the following dishes FRUITS, GRAINS & YOGURT • SEASONAL FRESH FRUITS • GRANOLA greek yogurt, orange, berries, wildflower honey • CEREAL SELECTION Special K, Sugar-free Muesli, Bran Flakes and Coco Pops (Served with your choice of milk) • FRESH FRUIT JUICES orange, grapefruit, apple, green cleanser EGGS • EGGS ANY STYLE sourdough • OMELETTE cheese, ham or spinach • SMOKED SALMON scrambled eggs, sourdough • AVOCADO TOAST poached eggs, sourdough, sunflower seeds, chili flakes • EGGS BENNY poached eggs, sourdough, brown butter hollandaise HOT • VEGAN PANCAKES berries, coconut caramel • ORGANIC PORRIDGE banana, almond milk, berries, toasted almonds, maple syrup • FRENCH TOAST brioche, Nutella, mascarpone, maple syrup BAKERY • FRESHLY BAKED PASTRIES seasonal jams & preserves Optional: • 2 local specialties In APAC, properties can take the above content as guidance and adapt the à la carte menu items to their market requirements. Properties must feature at least one dish from each category (i.e. 1 Fruit dish, 1 egg dish, 1 hot dish and 1 bakery dish) and may replace the others with local specialties."
À la carte service: Optional for APAC. In APAC, properties can take the above content as guidance and adapt the à la carte menu items to their market requirements. Properties must feature at least one dish from each category (i.e. 1 Fruit dish, 1 egg dish, 1 hot dish and 1 bakery dish) and may replace the others with local specialties.
Dishes must be served at the table to the guest and presented warm and with a tasteful presentation.
Team members should check back on the table within 2 minutes of the food going down, to ensure they are happy with everything and nothing is forgotten.
Team members should ensure plates are cleared from the table prior to guests leaving.
Salt & pepper cruet sets or sachets: 1 per table
Sugar: 1 brown sugar, 1 white sugar, 1 sweetener (sugar cubes or white/brown sachets) placed in a sugar bowl
Rad Family set-up (mandatory for hotels participating in the Rad Family Welcome Program): The following Rad Family F&B elements must be offered: paper placemat, dinner plates, soup plates (bowls), glasses, cutlery, bowls. Rad Family bibs (optional)
Chilled milk must be placed on the buffet
Tables should be completely set-up before guest is seated
High-chair for children must be available at the breakfast area proportioned to the guest mix.
A table placemat may be used only if the tables have minor noticeable damages, and cannot be replaced instantly, or have glass surface.
Table cloths, table runners and damaged linen cannot be used.
À la carte service is mandatory must be available even if a live cooking station is present.
Buffet labels: All non-obvious items and allergen related items on the buffet must be labelled with printed buffet card.
"Buffet labels: • Labels can be printed in dual language • White cards and black text • Primary font; Brand font mentioned in Radisson brand guidelines (Arial may be used if brand font is not available) • No brand/hotel/outlet logos • No background graphics • Allergens must be presented using official allergen icons"
Branded allergen poster: 1 Radisson allergen poster must be presented on the buffet.
Branded allergen alternatives poster: 1 Radisson branded allergen alternatives poster must be presented on the allergen alternatives section.
"Yogurt (e.g.: natural, Greek): Minimum 1 type. Yogurts must not be pre-flavored. (In APAC, pre-flavored individually packed yogurts are allowed)"
Buttermilk: 1 type. Optional in APAC
Milk - full fat: 1 type
Milk - semi-skimmed: 1 type
Milk - dairy-free (e.g. rice, almond, oat, soy milk: 1 type
Sugar-free muesli: Min. 1 type
Bran cereal (any variety): Min. 1 type
Other cereal (any variety): Minimum 1 type
Nuts and/or seeds: Minimum 3 types
Dried fruit: 2 types
Service cutlery to be used as per shape and size of the nuts and dried fruits
"Seasonal freshly cut fruits: - Minimum 3 types. - Cut fruits must be sliced keeping service functionality in mind i.e. they should be easy to pick up with tongs or a spoon and presented neatly. - Fruits with high water content must not be presented on a flat platter and should be presented in a platter with raised edges or similar. - Fruits must be presented next to each other"
"Whole fruit: - Minimum 2 types. - Whole fruit must include banana. - Whole fruit types must not be mixed. - Fruits selection must consider seasonality, local produce and color contrast. - Fruits must be presented next to each other"
Fruit compote: 1 type
Whole Cheese: minimum 1 type; Food-safe brown paper may be placed under the cheese for operational ease and quick replenishment
Sliced Cheese: minimum 1 type; Food-safe brown paper may be placed under the cheese for operational ease and quick replenishment. Sliced cheese must be presented folded where possible.
Soft or cream cheese (example: cottage cheese) 1 type
Cured sliced meats: Minimum 2 types; Sliced meats must be presented folded where possible.
Fresh cut vegetables: Minimum 2 types; (must include tomato and cucumber)
Cured or pickled vegetables: Minimum 1 type
Extra virgin olive oil: 1 Bottle (in original packaging)
‘Healthy’ oil (e.g.: pumpkin seed oil, walnut oil, almond oil): 1 Bottle (in original packaging)
Home-grown cress or micro-sprouts: 1 type
Cold smoked salmon: 1 type. Optional in APAC
"Viennoiserie (e.g.: croissants, pain aux raisins, muffins): APAC: Minimum 3 types EU, LATAM, MEA, NAMER: Minimum 4 types Food-safe brown baking paper/high quality kitchen towel can be placed under the croissants and Viennoiserie to avoid crumbing on the buffet"
Local bread: 1 type
"Sourdough loaf or local equivalent : Minimum 1 Type
"Brown cereal loaf or local equivalent: Minimum 1 Type
Sliced square bread: 2 Types (Bread toaster is to be placed in close vicinity to the sliced bread)
Vegan loaf (e.g.: vegan banana loaf): 1 type. Optional for APAC.
Sweet cake (e.g.: coffee cake): 1 type. Optional for APAC.
Allergen Alternatives: Gluten-free bread: APAC: Optional; EU, LATAM, MEA, NAMER: Minimum 1 type.
Based on market demand, allergen alternatives may be kept on buffet or made available on guest request . If allergen alternatives are placed on the buffet, those items must be kept on a separate section on the buffet or individually packaged to avoid cross-contamination. A dedicated bread toaster must be placed next to the allergen alternatives when on the buffet. Allergen alternative section must be clearly indicated with 1 Radisson allergen alternatives poster.
"Allergen Alternatives: Gluten-free crackers: APAC: Optional EU, LATAM, MEA, NAMER: Minimum 1 type"
"Allergen Alternatives: Gluten-free cake: 1 type. Allergen alternatives to be made available on request in APAC"
"Allergen Alternatives: Lactose-free or plant-based yogurt: 1 type Allergen alternatives to be made available on request in APAC"
Allergen Alternatives: Lactose-free milk: Optional
High quality jam and/or marmalade: 4 types, in original packaging
Soft honey: 1 Type, in original packaging.
"Hot items: Minimum 4 types, with: 1 bacon (Bacon can be pork, beef or turkey) 1 boiled egg 1 potatoes (Potatoes can reflect a local recipe to showcase region/country specialty) 1 scrambled egg (Soft scrambled eggs must be presented well, not congealed or dry)"
Porridge pots: 1 type (in original packaging)
Flaked salt: 1 type
Ground black pepper: 1 type
Market-relevant sauces or dressings (e.g.: ketchup, tabasco, maple syrup): Minimum 2 types.
Butter: 1 type, single portion or bulk
Margarine: 1 type, single portion or bulk. Optional in APAC
Fresh squeezed orange juice: 1 type. Orange juice must not be pasteurized, heat treated or from concentrate.
"Vegetable juice: 1 type A juicer may be placed on buffet as replacement to vegetable juice"
Other juices: 2 types.
Infused water: 1 type
"Sparkling water: APAC: Optional EU, LATAM, MEA, NAMER: Mandatory Must follow RHG water guidelines for serviced areas"
Still water: Mandatory.
There should be a coffee station set up as per buffet guidelines.
Coffee: 4 types available on the same machine (espresso, espresso-based drink, decaf, Americano). Regular coffee can be served from coffee thermos.
Teabags (e.g.: green, Breakfast, infusion): 3 types
Semi-skimmed milk: 1 type
Lemon slices 2mm 3mm : 1 type
Cookies/biscuits: Minimum 1 type .
Condiment holder: Minimum 3 types (white sugar, brown sugar and sugar substitute)
Client-facing automatic, fast-serve bean-to-cup coffee machines with hot water provision for tea to be placed on buffet. Coffee machine is placed next or close to the tea station. Freshly brewed coffee may also be available through coffee thermos. Recyclable take-away cups may be added to the coffee station as per operational demand.
3rd party advertising is not allowed on printed collateral or operating supplies (e.g., a restaurant menu with a beverage sponsor logo)
Mini-Gujias are served during festive occasions
Variety of reading glasses available in Restaurant - Glasses must be placed in a spectacle box and presented in an envelope
Individual Coasters to identify Vegetarian guests present
Sensory Welcome - Coffee aroma scent present and noticeable at Coffee Shop or Restaurant area during Breakfast Hours
"Branded Call & Collect menu: 1 Radisson Call & Collect menu available on TV or digitally (QR code) or printed Service Apartments: Optional for Radisson Serviced Apartments with in-house restaurant."
Ordering method: Guest orders over the phone and collects from a defined pick-up point
Food collection point: Dedicated collection point (e.g.: bar counter)
Branded pick-up point sign: 1 Radisson pick-up point sign
Call & Collect follows branded Call Answering Service Flows
Team members answer the telephone in a gracious and friendly manner within three rings.
Team member take the order - upsell bundles, make suggestions and ask for dietary requirements/allergens
The final order is repeated back to the guest and room number is confirmed
"If the guest requests for room delivery: State the estimated delivery time and mention the room delivery charge. If the guest does not request for room delivery: State the estimated collection time and collection point (e.g. bar counter)."
"If the guest requests for room delivery: State the estimated delivery time and mention the room delivery charge. If the guest does not request for room delivery: State the estimated collection time and collection point (e.g. bar counter)."
"If the guest requests for room delivery: Deliver the order to the room - knock, announce the department, ask guest “May I come in?"" and use guest’s last name. If the guest does not request for room delivery: Call the guest room when the order is ready for collection and repeat the collection point."
"If the guest requests for room delivery: Place the package in the room/give it to the guest, present the bill and wish them a good meal. If the guest does not request for room delivery: Guest collects the order from the dedicated collection point, process the payment and wish the guest a good meal."
Order should be packed in Eco-friendly packaging and placed in a brown paper bag or equivalent. No Room service trays/ tables to be used for room delivery.
Room delivery to be provided only if requested by guest and in countries where local legislation allows to levy an extra delivery charge.
In APAC, EU, MEA, room service can replace Call & Collect
Room service availability: 24/7 with limited night menu options. Availability must be indicated on room service menu.
Breakfast room service: Room service breakfast can be ordered through the room service menu or breakfast menu door hanger (if applicable). The hanger is collected only after 02.00.
Maximum delivery time: Orders must be delivered to the room within 30 minutes of guest placing order.
Delivery method: All orders must be delivered on a tray or trolley.
Room service follows brand specification: Team members answer the telephone in a gracious and friendly manner within three rings. If the telephone rings to a restaurant extension, team members must state “Room Service” to avoid confusion for the guest.
Team members take the guest order and upsell bundles, make suggestions and ask for dietary requirements / allergens.
Repeat the final order back to the guest and confirm room number.
If the guest requests for room delivery, state the estimated delivery time and mention the room delivery charge.
When delivering the order to the room, team members knock, announce the department, ask guest ‘May I come in?’ and use guest’s last name.
Place the order in the room, present the bill and wish the guest a good meal.
"Kiosk: APAC: Mandatory if 24/7 room service is not offered EU, LATAM, MEA, NAMER: Mandatory In APAC, hotels may be able offer items based in their local offerings and content must be approved by the regional operations and brand teams"
"Kiosk items: Organic chocolate bars: 2 types Protein bars: 1 type Organic plant based breakfast bars: 2 types Plant based chia seed / Granola pot: Minimum 1 type Protein porridge pot: Minimum 1 type Plant based pre-packaged dry snacks: 3 types"
"Kiosk items (Minimum 1 type): Vegetarian or plant based salad bowl Poultry or seafood based salad bowl Vegetarian or plant based sandwich Poultry or seafood based sandwich Vegetarian or plant based wrap Poultry or seafood based wrap"
"Kiosk items: Fermented bottled drinks (e.g., kombucha): 1 type Healthy Smoothie bottles: 1 type Cold pressed juices: 2 types Healthy protein shakes: 2 types Water: 2 types (1 still & 1 sparkling) Natural energy drinks (e.g., Nocco): 2 types Beer: Optional, 2 types. As per hotel license and proximity to bar Wine: Optional, 3 types (1 red, 1 white & 1 sparkling rose/rose). As per hotel license and proximity to bar Soft Drinks: Minimum 1 type"
"Service Golden Rules: All team members display Yes I Can! Spirit Guidelines: Team members follow service Golden Rules. 1. Welcome: • Team members make eye contact and smile 2. Warm Greetings: • Team members greet and welcome each guest; • Team members do not swear in front of guests 3. Engaging with the guest: • Team members seek out guest contact; • Team members consistently smile and maintain eye contact while engaging in conversation with guests; • Team members do not ignore guests 4. Listening to the guest: • Team members acknowledge and follow-up on guest requests; • Team members apologize for mistakes; • Team members take appropriate service recovery actions and respond to complaints 5. Correctly using the guest’s name: • During guest interactions, team members use the guest’s name at least once (if known); • Team members correctly spell the guest name on written or printed communications; 6. Offering Options, not a “No”: • Team members are knowledgeable about hotel services and answer guest requests; • Team members offer alternatives; • Team members to not ignore complaints 7. Marking the guest’s loyalty: • Team members acknowledge the guest’s Radisson Rewards status; • Radisson Rewards benefits are delivered; • Non-members are invited to enroll in Radisson Rewards 8. Enjoy delivering Memorable Moments: • Team members deliver Memorable Moments"

Meetings & Events

Digital meeting room signage: Optional
Digital wayfinding (displays or totems): Mandatory for large M&E hotels.
Power solution: Integrated into table or portable per seat. If portable, it must be hidden.
High quality display: Minimum 55 inch TV screen according to Brilliant Basics specifications. 1 in every meeting room. Optional to use projectors for large meeting rooms.
"Wireless screen connectivity: One Brilliant Basics wireless screen connectivity in every fixed boardroom. Optional in meeting rooms"
"Wired screen connectivity: One per meeting room. In line with Brilliant Basics, must include: HDMI cable, DisplayPort (M) to HDMI (F) adapter, Mini DisplayPort (M) to HDMI (F) adapter, and USB type-C (M) to HDMI (F) adapter cable"
Wireless presentation Clicker: 1 Brilliant Basics wireless presentation clicker in every meeting room. Placed in the toolbox.
Telephone: To dial internal and external
Portable video collaboration device: 1 Brilliant Basics video collaboration device in every fixed boardroom. Plus minimum 1 Brilliant Basics portable video collaboration device per property. Available on request.
Conference speaker phone: Minimum 1 Brilliant Basics conference speaker phone per property. Available on request.
Portable loudspeakers and mic: 1 Brilliant Basics portable loudspeaker and mic per meeting room, except for large meeting rooms with an integrated sound system. Placed in the toolbox.
Free Wi-Fi with easy ‘Click to connect’ connection: Mandatory, where available in the territory.
"Conference management system: Large M&E hotels only. Dedicated bandwidth and custom SSID. Large M&E hotels are defined as: • For EMEA and APAC: hotels with more than 1200 square meters of total meeting space • For AMER: hotels with more than 20000 square feet of total meeting space"
Spare laptop: Minimum1 spare laptop per property, available at all times, set-up in Kiosk mode.
USB hubs/adapters: 1 Brilliant Basics USB Hub with 4 ports and1 Brilliant Basics USB to USB-C adapter in every meeting room. Placed in the toolbox.
"Portable universal charger: Optional
"Toolbox: Mandatory to place one toolbox per meeting room or boardroom containing: notebooks, pencils, stapler, staples, staple remover, hole puncher, post-it note pad (minimum 3 different colors), tape, scissors, glue stick, blu-tack, rubber bands, vinyl eraser, paper clips, highlight markers (minimum 2 colors), whiteboards/flip chart pens in red, green, blue & black, whiteboard cleaner (if applicable), pin board cards & pins (if applicable), whiteboard magnets (if applicable)"
Black-out curtains: Mandatory
Meeting room defined table + chairs: Mandatory
Dimmable light: Mandatory
Individual climate control: Mandatory
Coat stand or rack: Mandatory
Credenza for in room beverage set-up: Mandatory
Waste basket(s) with recycling option: Mandatory
Flipchart on wheels (branded cover + paper): Upon request only.
Alternative seating: Mandatory (High table, Bean bags, cushions, crates, levelling seating, fitness ball)
Table: Bare, no table cloth
Water: 1 water carafe per 2 attendees. Water must follow RHG water guidelines for serviced areas
Water glasses — No plastic: 1 tumbler per attendee — placed on Radisson coaster
Branded notepad: 1 Radisson notepad per attendee
Branded pencils: 1 Radisson pencil per attendee — placed on notepad.
Branded pen: Radisson pens available on request. Mandatory in LATAM, NAMER
Sweet bowl: 1 small unbranded glass bowl for every 2 attendees, filled with sweets
"Sweets: APAC: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand EU**: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) LATAM: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand MEA, EERUT: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in ecofriendly branded wrappers) or individually wrapped sweets from locally relevant well-known sweet brand NAMER: Mandatory in owned and managed, Optional in franchised: Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) *including CESE, NOBA, WEUKI. Note that the production of branded sweets is currently on hold due to COVID-19."
Brain teaser: 1 per every 3-6 attendees. Wooden games. Optional in LATAM, NAMER
Alternative seating — Grey fitness ball
Black-out curtains: Mandatory
Boardroom table + chairs: Mandatory, including wheels & armrest
Dimmable light: Mandatory
Individual climate control: Mandatory
Credenza for in room beverage set-up: Mandatory
Waste basket(s) with recycling option: Mandatory
Flipchart on wheels (branded cover + paper): Upon request only.
Door stopper: Mandatory, if allowed by local fire regulations
Table: Bare (no table cloth)
Water: 1 water carafe per 2 attendees. Water must follow RHG water guidelines for serviced areas
Water glasses — No plastic: 1 tumbler per attendee — placed on Radisson coaster
Branded notepad: 1 Radisson notepad per attendee
Branded Pencils: 1 Radisson pencil per attendee — placed on notepad
Branded Pen: Radisson branded pens available on request
Sweet bowl: 1 small unbranded glass bowl for every 2 attendees, filled with sweets
"Sweets: APAC: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand EU*: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) LATAM: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand MEA, EERUT: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in ecofriendly branded wrappers) or individually wrapped sweets from locally relevant well-known sweet brand NAMER: Mandatory in owned and managed, Optional in franchised: Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) *including CESE, NOBA, WEUKI. Note that the production of branded sweets is currently on hold due to COVID-19."
Individual treat + dish: Single serve dish with healthy snack item
Floral arrangement: Low level — No Plastic, placed in pot (No cactus)
"Table: Bare, no table cloth • A central coffee break station with Credenza items can replace an individual Credenza set-up in each meeting room or boardroom • Credenza is not specific furniture, but any table placed in the room to place the set-up"
Water: Sparkling and still water served in carafes. Water follows RHG water guidelines for serviced areas (sparkling water is optional in APAC, LATAM, NAMER)
Water Glasses: Extra tumblers
Infused water: In carafes, not in dispenser (Dispensers are acceptable in LATAM, NAMER)
Whole fruit in fruit basket: 1 piece per attendee (e.g. apple, pear)
Coffee & Tea station: Capsule coffee, tea box, and tea pots, milk, lemon and sugar. Optional in NAMER, LATAM
Branded Sweet bowl: Radisson branded sweet bowl filled with sweets.
"Sweets: APAC: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand EU*: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) LATAM: Mandatory. Individually wrapped sweets from locally relevant and well-known sweet brand MEA, EERUT: Mandatory. Radisson branded sweets (fruit flavored candies wrapped in ecofriendly branded wrappers) or individually wrapped sweets from locally relevant well-known sweet brand NAMER: Mandatory in owned and managed, Optional in franchised: Radisson branded sweets (fruit flavored candies wrapped in eco-friendly branded wrappers) *including CESE, NOBA, WEUKI. Note that the production of branded sweets is currently on hold due to COVID-19."
Cookie dish filled with cookies: Fresh cookies
Floral arrangement: Low level — No Plastic, placed in pot (No cactus)
Napkins: white or black, branded or unbranded, cocktail napkins
Name card: Only on request
"Radisson Meetings Powered by Zoom” partnership - Optional (applicable to EMEA only)
Zoom license (in applicable countries) (applicable to EMEA only)
1 additional high-quality display in every Hybrid Meeting Room (i.e.. There must be 2 displays in total per room) (applicable to EMEA only)
2 DP to HDMI converters (applicable to EMEA only)
2 HDMI cables (applicable to EMEA only)
1 tablet (applicable to EMEA only)
Wireless Network (Wi-Fi) Adapter for Desktop if it does not support Wi-Fi. (applicable to EMEA only)
Radisson Meetings Powered by Zoom welcome screen. (applicable to EMEA only)

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RADISSON BRAND STANDARDS MANUAL 2022 V1_PT

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RADISSON BRAND STANDARDS MANUAL 2022 V1_PT

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