Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Location?

  • Select date

Staff Presence

  • If yes, where was staff member?

  • Correct uniform worn?

  • Name badge worn?

  • Staff aware of bus stop location?

Service Update Board

  • Updated within the last hour?

  • If yes, state the time that was on the Service Update Board:

  • Correct wording used?

  • Correct service information provided to staff?

  • Is there an "A"frame in use at the station?

  • If yes, does it have the correct information?

  • Add media

Signage

  • RRBS posters displayed?

  • Clear signage to bus stop?

  • Train service alteration poster available?

  • Add media

Passenger Access

  • Platforms roped off / barriers set to exit only so that passengers cannot enter the station?

  • Ticket office / ticket vending machines accessible?

  • Are tensor barriers in use at the station?

  • Add media

Customer Information

  • Are local PA announcements being made?

  • Do TVMs and Ticket Office Window have signs in them?

  • Do CIS screens show the right information?

  • Add media

Other Comments

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.