Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Location?
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Select date
Staff Presence
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If yes, where was staff member?
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Correct uniform worn?
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Name badge worn?
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Staff aware of bus stop location?
Service Update Board
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Updated within the last hour?
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If yes, state the time that was on the Service Update Board:
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Correct wording used?
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Correct service information provided to staff?
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Is there an "A"frame in use at the station?
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If yes, does it have the correct information?
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Add media
Signage
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RRBS posters displayed?
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Clear signage to bus stop?
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Train service alteration poster available?
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Add media
Passenger Access
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Platforms roped off / barriers set to exit only so that passengers cannot enter the station?
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Ticket office / ticket vending machines accessible?
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Are tensor barriers in use at the station?
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Add media
Customer Information
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Are local PA announcements being made?
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Do TVMs and Ticket Office Window have signs in them?
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Do CIS screens show the right information?
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Add media