Ralph Lauren Stores Operations Audit FSS FY25 - (July/24)

Is the store entrance clear of boxes?

Is the store satisfied with cleaners' performance?

Has any poor performance been reported to Operations Manager?

Is cash wrap clear of dust, notes and rubbish?

Is store displaying the correct Refund & Exchange Policy?

Is store displaying the correct QR Code? (Scan & Test)

Are store phones working?

Is IT Equipment tidy?

Are fixtures in good condition?

Are floor coverings in good condition?

Are there any FOH R&M works required?

Are any required works urgent? (Health & Safety Concern)

Are fire extinguishers un-obstructed and servicing up to date?

Is Test and Tag up to date?

Is the switchboard un-obstructed?

Is emergency exit signage/lighting working?

Are emergency exits un-obstructed?

Is Pest control certificate valid?

Is store using Visitor / Contractor log book?

Is the back of house door closed?

Is the BOH clean and tidy?

Are there any BOH R&M works required?

Are any required works urgent? (Health & Safety Concern)

Is store ladder in good working condition and safely stored?

Are all lockers in working condition?

Are completed CIEM cards stored securely?

Is the store completing a log of who accesses offsite? (check log)

Is offsite clean and tidy?

Are any R&M Works required?

Are any works urgent? (Health & Safety Concern)

Is ladder in good working condition?

Is the store iPod in good working condition?

Is the store's iPod connected to the correct network? (STRWLAN07)

Is the store iPad in good working condition?

Is the store's iPad connected to the correct network? (STRWLAN07)

Is the store Laptop in good working condition?

Is the store Laptop connected to the correct network? (STRWLAN06)

Is store able to print from all devices? (Laptop, iPod, iPad & POS)

Is store using the correct version of Office? (Not accesing through Citrix)

Is store holding any unecessary IT equipment?

Is the IT rack locked & keys safely locked away?

Is store able to access SharePoint / Power BI app?

Are ASN files up to date? (Review current incoming file)

Is store utilising delivery notifications?

Are store deliveries up to date?

Have missing cartons been flagged with operations manager?

Is there a clear process for incoming/outgoing inventory? (Request process walkthrough)

Is MOS up to date for the quarter, & isolated in a clear tub?

Is store able to access MyToll account?

Is MOS product correctly labelled & signed by manager? (Cross check up to 10 items)