Title Page
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Conducted on
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Site Name:
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Location
RBS Mandatory Compliance Checks
RBS MANDATORY COMPLIANCE CHECKS
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Onsite - Confirmed with NCR IC
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NCR Contact Name:
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ATM Class/Model Number
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ATM Serial number:
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Custom ATM LU Number
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PC Core Tamper Label Serial Number:
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PC Core Tamper Label Intact and Secure?
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EPP Serial Number:
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EPP Serial checked with NCR IC
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NCR Contact
Tamper Check:
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Tick to confirm that the card reader, card entry, the EPP and surrounding areas have not been modified or tampered with.
Configuration
General Checks:
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Builders Check-Sheet Checked & Details Correct?
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Comments:
ATM Branding and Decals
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Bezel Correctly Fitted to Surround? If No then take a picture.
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Image of surround
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Is the Fascia unmarked and undamaged? If No – Take picture
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Image of damaged Facia
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Is the ATM Fascia and any Wall board that the ATM is mounted to, silicone sealed? If No - Take picture
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Image of wall board
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Is the light/logo panel seal intact? If No – Take picture
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Image of light/logo seal
Module Checks & Tests
Card Reader
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Card reader passed self test
Receipt Printer
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Image of printed slip
Journal Printer
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Journal Printer self test Passed
SDM
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Cables Checked
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Functional Test
MEI
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Working (Configured Correctly if 6634)
Fascia Light
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Working
Staff Training
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Green Button Training Completed?
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If No/NA please detail why?
BIOS Security
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Bios Password Set?
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BIOS Boot Order Set
Training
Key training points.
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Training start time
Brief overview
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Access to Top box (and Facia if a 6632)
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Overview of modules located in top box. (card reader, printers etc)
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Safe Modules overview. (Dispenser currently disabled on offline units)
Printers
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Receipt printer (Opening and clearing jams, paper types and loading)
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Journal Printer (Opening and clearing jams and loading)
SDM
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Overview of main elements of the SDM (Bill validator, Infeed, cassettes etc etc)
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Function and limitations
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Main LED status indicators
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Cash, cheques and reject bins. Removal and emptying.
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Clearing Jams and red LED indicators.
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Endorser - Cleaning
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Explain delicate nature of the SDM and care required when removing jams so not to damage SDM unit.
Operator interface
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Service assistant
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ATM Status Screen
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Device Action List & Text / Video Lead Through
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“Button” Functions
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Receipt fault demonstrated
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Function & use of Test ”button”
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Full faults list explained
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Shutdown / Reboot explained
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Staff trained (Names)
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2/3 transactions carried out by branch staff.
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Training end time.
Completion
Completion and Completion Checks
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Tick to confirm - Test Media & All peripheral devices (keyboard/mouse) have been removed?
Customer Representative
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Signature
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Comments
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Time and Date
Engineer
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Signature
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Comments
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Time and Date
Off site
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Off Site - Confirmed with NCR IC
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NCR Contact Name
Software Rebuild
In the event a Software Rebuild is required, this must be authorised by NCR Country Support.
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Software Reload Required?
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Rebuild Authorised by:
