Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
F&B AUDIT
EMPLOYEE FULL NAME
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EMPLOYEE POSITION
DEPARTMENT NAME
RC/AAA Standard
Host/ Hostess
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Hostess greets guest within 5 minutes of their arrival
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Hostess graciously escorts guest to table rather than pointing the way
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Hostess uses guest name
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Hostess offers reading material to single diners
Server Introduction
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Server/ server attendant approaches the table within 1 minute of guest being seated
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Employee provides a warm welcome, introduces themselves and uses guest name
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Employee uses proper verbiage and is "On Stage"
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Employee meets the RCGC Grooming Standards; takes pride in and takes care of personal appearance
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Employee uses small talk when interacting with the guest
Order Taking
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Server explains the menu and is knowledgable of the menu
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Server makes menu recommendations and can confidently answer any questions regarding the menu
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Server takes the Lady at the tables order first
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Server inquires if there are any guests with allergies or special requests?
Beverage Service
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Water served within 2 mins of guests being seated
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Coffee/ tea is served within 3 mins of order being taken
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Additional Beverages are offered within 2 mins of glass being 2/3 empty
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Beverage service and accompaniments meet standards i.e lemon & lime offered with water, sugar & milk with tea & coffee (if requested)
Food & Beverage Delivery/ Clearance
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Appetizers are served within 10 mins of Order
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Entrée served within 15mins of Order (if no apps ordered)
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Desserts served within 5 mins of order
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Food and Beverages are served to the correct person who ordered (items are not “auctioned”)
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Server checks back within 10 minutes of items being served
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Dirty plates and glassware are removed within 2 mins of completing meal or beverage
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Trays are used to serve/ clear meals and beverage items
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Employee asks the guest "is there anything else that I may assist you with?"
Luxury Expectations
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Employee anticipates guests need(s)
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Employee sincerely encourages the guest to return to the outlet or the property
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Employee provides a fond farewell using the guest name
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Employee collects preferences and acts on them
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Server provides exceptional service showing genuine care, uses eye contact with the guest and smiles throughout the interaction
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Employee owns and resolves guest's requests and opportunities immediately
ADDITIONAL FEEDBACK FOR IMPROVMENTS:
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