Title Page

  • Conducted on

  • Prepared by

  • Location

Qualifying Questions

  • Do you rent from Council, Housing Association or Private Landlord?

  • Can you confirm the approximate date you moved in?

  • When did you first report the current issues?

  • When did you most recently report the current issues?

  • How were the issues reported?

  • How many times have you reported the issues?

  • Is this a single or joint tenancy?

  • Please provide details of Joint Applicant

  • What is the rental amount?

  • What type of tenancy is this?

  • Are you in any rental arrears?

  • If so, how much?

  • Have you arranged a payment plan?

  • At what rate are you repaying the arrears?

  • Are you due to move from the property?

  • Has a date been set to repair the property?

  • When?

  • Do you have any special requirements that we should be made aware of?

  • Please provide information

  • Do you currently or have you ever had solicitors acting for you?

  • Summary of Disrepair

Client Details

  • Title

  • First Name

  • Middle Name/s (if applicable)

  • Surname

  • Clients Full Address including Postcode

  • Contact Number

  • Alternative Contact Number

  • Email Address

  • National Insurance Number

  • Occupation

  • Nationality

  • First Language

  • Client Representative Required?

  • If yes, provide details

  • Password

Client Details 2

  • Title

  • First Name

  • Middle Name/s (if applicable)

  • Surname

  • Clients Full Address including Postcode

  • Contact Number

  • Alternative Contact Number

  • Email Address

  • National Insurance Number

  • Occupation

  • Nationality

  • First Language

  • Client Representative Required?

  • If yes, provide details

  • Password

Defendant

  • Name of defendant

About the Tenancy

  • Type of Property

  • If its a flat, what floor does the client live on?

  • No. Of Occupants

Disrepair

  • What is your opinion on the cause of the defects?

  • Number of rooms affected

  • Did the landlord respond?

  • If yes, what was their response?

  • Do you have any correspondence relating to their response?

  • What repairs were carried out, if any?

  • Do you have any evidence of reporting? (Emails, texts or portal reports?

  • When was the most recent annual gas check?

  • When was the most recent annual electricity check?

  • Has a formal complaint been made?

  • Have you reported to your local MP?

  • Have the issues been reported to Environmental Health?

  • Have the issues been reported to the Housing Ombudsman Service?

  • Are there any emergency repairs?

  • If so, what are they?

Room by Room

  • Room 1

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 2

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 3

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 4

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 5

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 6

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 7

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 8

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 9

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Room by Room

  • Room 10

  • Details of Disrepair

  • First Report

  • Last Report

  • No. of times reported

  • Reporting method

  • Are all windows, vents and fans fully operational?

Lifestyle/Use of Property

  • How are the issues affecting your daily life?

  • Are you embarrassed to have visitors?

  • Do any of the tenants smoke?

  • If so, who?

  • Have you carried out any DIY or plumbing work to the property?

  • If so, what?

  • Anything further to note that may affect claim (method of bathing due to beliefs, etc)

Personal Injury

  • Have you sustained injury or illness?

  • If yes, please provide further information on how and when?

Witnesses

  • Name

  • Date of Birth

  • Contact Number

Witnesses

  • Name

  • Date of Birth

  • Contact Number

Witnesses

  • Name

  • Date of Birth

  • Contact Number

Financial Losses

  • Item

  • Cost £

  • Damage

  • Evidence?

Financial Losses

  • Item

  • Cost £

  • Damage

  • Evidence?

Financial Losses

  • Item

  • Cost £

  • Damage

  • Evidence?

Financial Losses

  • Item

  • Cost £

  • Damage

  • Evidence?

Financial Losses

  • Item

  • Cost £

  • Damage

  • Evidence?

Infestation

  • Do you have any infestation in your property?

  • When was it first noticed?

  • What exactly was noticed?

  • Was it reported?

  • If so, when was it reported?

  • Who was it reported too?

  • How many times has it been reported?

  • Do you have any evidence of complaints?

  • Any attempts by the landlord to deal with this?

  • Has a report been prepared by the landlord?

  • Do you have a copy?

  • Is perishable food ever left on worktops?

  • Are dishes washed on a daily basis?

  • Is the client considered to be a hoarder?

  • Is the home in a reasonably clean condition?

  • Does the indoor bin have a secure lid?

  • Is rubbish regularly taken out?

  • Is there any stagnant water outside or near the property?

  • Is there decking in the garden?

  • If yes, was decking present when moving in?

  • Any renovations that could potentially allow infestation to occur?

Evidence of Disrepair

  • Please provide any evidence of disrepair

Evidence of Reporting

  • Please provide any evidence of reporting (emails, portal receipts)

Evidence of Personal Injury

  • Please provide evidence of any personal injuries due to the disrepair

Evidence of Financial Loss

  • Please provide evidence of any financial losses (receipts of good, photographic damage)

Evidence of Infestation

  • Please provide evidence of any infestation

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