Receptionist - Formal Interview

Candidate Name:

1. Tell me about your experience and how it might relate to this position.

2. What do you know about Team?

3. Why do you want to work here?

4. As teams receptionist you are the face/voice and front person for the company to our customers and vendors. What qualities do you possess that make you feel you are the best candidate for that position?

5. This position requires the ability to think and react quickly in situations that can be tense, how do you deal with crisis? How do you deal with conflict? Give me an example.

6. This position requires that a person is prompt and has excellent attendance. Please tell me what you feel is a reasonable reason to miss work. What is adequate notice if you are going to miss work? Tell me about your attendance history.

7. In this position you are asked many questions that you may not know the answer to immediately what do you feel is the best response?

8. This position requires the ability to work independently as well as the ability to recognize problems or issues before they arise. Please tell me about your experience.

9. This position requires a variety of computer skills. Tell me about your experience.

10. This position requires attention to detail and organization skills. Tell me about your experience.

11. Tell me about your data entry skills, error rate, how you ensure accuracy?

12. How do you feel about the statement ‘all accidents are preventable”?

13. This position requires excellent communication skills, communicating with a variety of individuals on a variety of levels, co-workers, vendors, consultants and customers, tell me about your experience?

14. Please give me 3 words you would use to describe your work self.

15. Tell me about a mistake you made at work. How did you solve the problem, how did you ensure it did not happen again?

16. Tell me about an accomplishment you made at work that you are most proud of.

17. There are times when this position is out of things to do…. What would you do to fill the time in a productive way?

18. There are portions of this job that are repetitious, and can be boring. How do you keep yourself focused on tasks that are like that?

19. The receptionist is a gate keeper for many of the people here at Team. There are people who will call back repetitively trying to get in contact with someone who does not necessarily want to talk with them, these people can get frustrated and upset, how would you handle that?

20. There are times when people stop in to visit with employees here, they may be vendors or sales people. Some of the time it is appropriate to meet with the people but many times they are stopping in unannounced. How would you handle that?

21. How have you gone about learning new jobs in the past? What do you do when you are unsure of what you should do and there is no-one available to ask?

22. This position requires you report different aspects to different people, how would you handle multiple reporting lines?

23. Experience with phone systems, fax and copier, scanners.

25. Gaps in work experience/resume specific questions.