INFORMATION
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Property Name
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Client / Site
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Conducted on
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Prepared by
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Location
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General Manager
EVALUATION
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Select date
REVIEW PRIOR EVALUATION
1.0 - PARKING LOT, GROUNDS AND BUILDING
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1.1 - entrance - well maintained, curbs and sidewalks clean and in good condition
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1.2 - signage – clean, bulbs maintained, rust free, letter/message
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1.3 - parking lot – well-maintained, clean, adequately striped, good condition, well lit
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1.4 - landscaping – attractive, well-maintained
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1.5 - service area/dumpster – clean, orderly, well-maintained, back door locked
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1.6 - walkways, sidewalks clean and good condition
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1.7 - building – well-maintained, paint, windows, drapes and signage
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1.8 - hotel van(s)– clean, well-maintained, log up to date
2.0 - ENTRANCE/LOBBY
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2.1 - doorways/thresholds – well-maintained and clean
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2.2 - bell carts/trash receptacle/plants
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2.3 – signage/reader boards
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2.4 - lobby – clean floors, walk off mats, walls, ceiling, doors, vents, windows
3.0 - PUBLIC RESTROOMS
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3.1 – high state of cleanliness – fresh, free of graffiti
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3.2 – entrance doors
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3.3 – walls/mirrors
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3.4 – ceiling/lighting/light fixtures
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3.5 – floor
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3.6 – vanity/sink/fixtures
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3.7 – toilets/urinals
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3.8 – privacy partitions
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3.9 – soap, towels, toilet tissue, wastebaskets, paper supplies
3.1 - PUBLIC RESTROOMS NUMBER TWO
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3.1.1 – high state of cleanliness – fresh, free of graffiti
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3.1.2 – entrance doors
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3.1.3 – walls/mirrors
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3.1.4– ceiling/lighting/light fixtures
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3.1.5 – floor
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3.1.6 – vanity/sink/fixtures
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3.1.7 – toilets/urinals
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3.1.8 – privacy partitions
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3.1.9 – soap, towels, toilet tissue, wastebaskets, paper supplies
4.0 - FRONT DESK
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4.1 - well organized, free of clutter
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4.2 - proper staffing, uniforms, name tags
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4.3 - second effort program in place and working
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4.4 - courtesy call program in place and working
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4.5 - information pass along book/log in place and up to date
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4.6 - emergency plan of action printed and available
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4.7 - proper marketing materials
5.0 - OFFICES
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5.1 – well-organized, free of clutter, good working environment
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5.2 – clean floors, walls, ceilings, doors, vents
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5.3 – professional appearance
6.0 - INTERIOR CORRIDORS/ELEVATORS AND STAIRWELLS
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6.1 – overall cleanliness
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6.2 – floors, walls, ceilings, vents, doors, fixtures; clean and well maintained
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6.3 - proper lighting
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6.4 – elevator cars – clean, well-maintained, proper ventilation
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6.5 – ice/vending areas – good condition, clean and in working order
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6.6 – guest laundry – clean, well-maintained
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6.7 – room service trays – cleared
7.0 - STOREROOMS
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7.1 – clean, well-maintained, free of clutter
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7.2 – no items stored within electrical panel clearance guidelines
8.0 – LAUNDRY
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8.1 – clean, organized, free of clutter, well-maintained
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8.2 – properly staffed – uniforms, name tags
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8.3 - proper linen handling
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8.4 - inventory completed showing appropriate par level
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8.5 – lint traps clean
9.0 – HOUSEKEEPING
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9.1 – clean and free of clutter
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9.2 – properly staffed – uniforms, name tags
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9.3 – organized supply storage – secure
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9.4 – room attendant carts – organized, well-maintained
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9.5 – room attendant keys controlled
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9.6 – executive housekeeper's office – organized, free of clutter
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9.7 – lost and found – organized, secure, logbook
10.0 – MAINTENANCE SHOP
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10.1 – clean and clutter free
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10.2 – proper storage of flammables
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10.3 – keys – proper security
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10.4 - proper staffing – uniforms, name tags
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10.5 – chief engineer's office – organized, free of clutter, professional appearance
11.0 – POOL/WHIRLPOOL
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11.1 – clean and well-maintained
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11.2 – signage/fence/ceiling
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11.3 – pool deck and coping
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11.4 – pool furniture
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11.5 – pool interior surface
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11.6 – Whirlpool decking/coping
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11.7 – Whirlpool interior surface
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11.8 – telephone/safety equipment
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11.9 – chemical tests documented
12.0 – FITNESS ROOM
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12.1 – clean, well-maintained
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12.2 – equipment works properly
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12.3 – sanitary wipes available
13.0 – KITCHEN
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13.1 – high state of cleanliness
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13.2 – floors, ceilings, walls, doors, vents; clean and in good condition
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13.3 – dishwashing area – clean and well organized
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13.4 – walk-ins – clean, well organized
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13.5 – reach-ins clean, well organized
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13.6 – food storeroom – well organized and free of clutter
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13.7 - serve – safe in place and documented
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13.8 – server area – clean and well organized
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13.9 – proper staffing – uniforms, name tags
14.0 – FOOD OUTLETS
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14.1 – high state of cleanliness
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14.2 – floors, ceilings, walls, doors, vents; clean and in good condition
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14.3 – server area – clean and well organized
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14.4 – tabletops – China, glass, silver, linen, condiment containers; clean and in good condition
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14.5 – proper merchandising/marketing materials
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14.6 – room service callback program in place
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14.7 – menus – clean and in good condition
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14.8 – proper staffing – uniforms, name tags
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14.9 – hostess stand – clean, organized and free of clutter
15.0 – LOUNGE
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15.1 – high state of cleanliness
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15.2 – floors, ceilings, walls, doors, vents; clean and in good condition
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15.3 – server area – clean and well organized
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15.4 – tabletops – China, glass, silver, linen, condiment containers; clean and in good condition
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15.5 – proper merchandising/marketing materials
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15.6 – menus – clean and in good condition
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15.7 – proper staffing – uniforms and name tags
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15.8 – Backbar clean – no odor, clean and organized
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15.9 – liquor storage – secure, well organized and free of clutter
16.0 – ASSOCIATE AREAS
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16.1 - associate break room
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16.2 – associate restrooms
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16.3 – lockers
17.0 – MEETING ROOMS/BANQUET FACILITIES
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17.1 – banquet storage – organized, clean, free from clutter
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17.2 – proper staffing – uniforms and name tags
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17.3 – condition – banquet chairs, tables, portable bars, podiums
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17.4 – condition – floors, walls, doors, ceilings, vents, furnishings, windows, lighting
GENERAL GUEST ROOM AND GUEST BATHROOM CLEANLINESS FROM ROOM INSPECTION(S)
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Overall cleanliness score
GENERAL OBSERVATIONS/COMMENTS
SCORE FOR THIS SECTION AS A PERCENT (%) OF TOTAL POSSIBLE
SIGN OFF
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General Manager
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Evaluator
KEY METRICS
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Select date
FINANCIAL PERFORMANCE: Three month minimum.
Gross Operating Profit
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Up to budget?
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Up to prior year?
Total Property Revenue
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Up to budget?
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Up to prior year?
Total Room Revenue
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Up to budget?
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Up to prior year?
Average Daily Rate
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Up to budget?
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Up to prior year?
Labor Cost Margin (%)
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Favorable to budget?
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Favorable to prior year?
Forecast Accuracy
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Within 3% at 30 days out
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Within 5% at 60 days out
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Within 7% at 90 days out
RevPAR Penetration Index (STR Data)
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At or better than same period prior year RPI if prior year below 90%
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100% RPI or better (if improved from prior year)
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95% RPI or better (if improved from prior year)
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90% RPI or better (if improved from prior year)
MARKET METRIX
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CS score at RL benchmark
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CS score improved from prior year
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Combined guest room and bathroom score at RL benchmark
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Combined guest room and bathroom score improved from prior year
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Combined front desk and hotel friendliness score at RL benchmark
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Combined front desk and hotel friendliness score improved from prior year
RED LION CULTURE
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iCare, iCan culture in place
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Apparent use of Energy Bus philosophy
SALES AND MARKETING
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Sales 1, 2, 3 for Success in place and followed
