RED LION HOTELS PROPERTY EVALUATION

• Property Name

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• General Manager

• Select date

  Date

REVIEW PRIOR EVALUATION

1.0 - PARKING LOT, GROUNDS AND BUILDING

• 1.1 - entrance - well maintained, curbs and sidewalks clean and in good condition

  0

  1

  2

  3

  N/A

• 1.2 - signage – clean, bulbs maintained, rust free, letter/message

  0

  1

  2

  3

  N/A

• 1.3 - parking lot – well-maintained, clean, adequately striped, good condition, well lit

  0

  1

  2

  3

  N/A

• 1.4 - landscaping – attractive, well-maintained

  0

  1

  2

  3

  N/A

• 1.5 - service area/dumpster – clean, orderly, well-maintained, back door locked

  0

  1

  2

  3

  N/A

• 1.6 - walkways, sidewalks clean and good condition

  0

  1

  2

  3

  N/A

• 1.7 - building – well-maintained, paint, windows, drapes and signage

  0

  1

  2

  3

  N/A

• 1.8 - hotel van(s)– clean, well-maintained, log up to date

  0

  1

  2

  3

  N/A

2.0 - ENTRANCE/LOBBY

• 2.1 - doorways/thresholds – well-maintained and clean

  0

  1

  2

  3

  N/A

• 2.2 - bell carts/trash receptacle/plants

  0

  1

  2

  3

  N/A

• 2.3 – signage/reader boards

  0

  1

  2

  3

  N/A

• 2.4 - lobby – clean floors, walk off mats, walls, ceiling, doors, vents, windows

  0

  1

  2

  3

  N/A

3.0 - PUBLIC RESTROOMS

• 3.1 – high state of cleanliness – fresh, free of graffiti

  0

  1

  2

  3

  N/A

• 3.2 – entrance doors

  0

  1

  2

  3

  N/A

• 3.3 – walls/mirrors

  0

  1

  2

  3

  N/A

• 3.4 – ceiling/lighting/light fixtures

  0

  1

  2

  3

  N/A

• 3.5 – floor

  0

  1

  2

  3

  N/A

• 3.6 – vanity/sink/fixtures

  0

  1

  2

  3

  N/A

• 3.7 – toilets/urinals

  0

  1

  2

  3

  N/A

• 3.8 – privacy partitions

  0

  1

  2

  3

  N/A

• 3.9 – soap, towels, toilet tissue, wastebaskets, paper supplies

  0

  1

  2

  3

  N/A

3.1 - PUBLIC RESTROOMS NUMBER TWO

• 3.1.1 – high state of cleanliness – fresh, free of graffiti

  0

  1

  2

  3

  N/A

• 3.1.2 – entrance doors

  0

  1

  2

  3

  N/A

• 3.1.3 – walls/mirrors

  0

  1

  2

  3

  N/A

• 3.1.4– ceiling/lighting/light fixtures

  0

  1

  2

  3

  N/A

• 3.1.5 – floor

  0

  1

  2

  3

  N/A

• 3.1.6 – vanity/sink/fixtures

  0

  1

  2

  3

  N/A

• 3.1.7 – toilets/urinals

  0

  1

  2

  3

  N/A

• 3.1.8 – privacy partitions

  0

  1

  2

  3

  N/A

• 3.1.9 – soap, towels, toilet tissue, wastebaskets, paper supplies

  0

  1

  2

  3

  N/A

4.0 - FRONT DESK

• 4.1 - well organized, free of clutter

  0

  1

  2

  3

  N/A

• 4.2 - proper staffing, uniforms, name tags

  0

  1

  2

  3

  N/A

• 4.3 - second effort program in place and working

  0

  1

  2

  3

  N/A

• 4.4 - courtesy call program in place and working

  0

  1

  2

  3

  N/A

• 4.5 - information pass along book/log in place and up to date

  0

  1

  2

  3

  N/A

• 4.6 - emergency plan of action printed and available

  0

  1

  2

  3

  N/A

• 4.7 - proper marketing materials

  0

  1

  2

  3

  N/A

5.0 - OFFICES

• 5.1 – well-organized, free of clutter, good working environment

  0

  1

  2

  3

  N/A

• 5.2 – clean floors, walls, ceilings, doors, vents

  0

  1

  2

  3

  N/A

• 5.3 – professional appearance

  0

  1

  2

  3

  N/A

6.0 - INTERIOR CORRIDORS/ELEVATORS AND STAIRWELLS

• 6.1 – overall cleanliness

  0

  1

  2

  3

  N/A

• 6.2 – floors, walls, ceilings, vents, doors, fixtures; clean and well maintained

  0

  1

  2

  3

  N/A

• 6.3 - proper lighting

  0

  1

  2

  3

  N/A

• 6.4 – elevator cars – clean, well-maintained, proper ventilation

  0

  1

  2

  3

  N/A

• 6.5 – ice/vending areas – good condition, clean and in working order

  0

  1

  2

  3

  N/A

• 6.6 – guest laundry – clean, well-maintained

  0

  1

  2

  3

  N/A

• 6.7 – room service trays – cleared

  0

  1

  2

  3

  N/A

7.0 - STOREROOMS

• 7.1 – clean, well-maintained, free of clutter

  0

  1

  2

  3

  N/A

• 7.2 – no items stored within electrical panel clearance guidelines

  0

  1

  2

  3

  N/A

8.0 – LAUNDRY

• 8.1 – clean, organized, free of clutter, well-maintained

  0

  1

  2

  3

  N/A

• 8.2 – properly staffed – uniforms, name tags

  0

  1

  2

  3

  N/A

• 8.3 - proper linen handling

  0

  1

  2

  3

  N/A

• 8.4 - inventory completed showing appropriate par level

  0

  1

  2

  3

  N/A

• 8.5 – lint traps clean

  0

  1

  2

  3

  N/A

9.0 – HOUSEKEEPING

• 9.1 – clean and free of clutter

  0

  1

  2

  3

  N/A

• 9.2 – properly staffed – uniforms, name tags

  0

  1

  2

  3

  N/A

• 9.3 – organized supply storage – secure

  0

  1

  2

  3

  N/A

• 9.4 – room attendant carts – organized, well-maintained

  0

  1

  2

  3

  N/A

• 9.5 – room attendant keys controlled

  0

  1

  2

  3

  N/A

• 9.6 – executive housekeeper's office – organized, free of clutter

  0

  1

  2

  3

  N/A

• 9.7 – lost and found – organized, secure, logbook

  0

  1

  2

  3

  N/A

10.0 – MAINTENANCE SHOP

• 10.1 – clean and clutter free

  0

  1

  2

  3

  N/A

• 10.2 – proper storage of flammables

  0

  1

  2

  3

  N/A

• 10.3 – keys – proper security

  0

  1

  2

  3

  N/A

• 10.4 - proper staffing – uniforms, name tags

  0

  1

  2

  3

  N/A

• 10.5 – chief engineer's office – organized, free of clutter, professional appearance

  0

  1

  2

  3

  N/A

11.0 – POOL/WHIRLPOOL

• 11.1 – clean and well-maintained

  0

  1

  2

  3

  N/A

• 11.2 – signage/fence/ceiling

  0

  1

  2

  3

  N/A

• 11.3 – pool deck and coping

  0

  1

  2

  3

  N/A

• 11.4 – pool furniture

  0

  1

  2

  3

  N/A

• 11.5 – pool interior surface

  0

  1

  2

  3

  N/A

• 11.6 – Whirlpool decking/coping

  0

  1

  2

  3

  N/A

• 11.7 – Whirlpool interior surface

  0

  1

  2

  3

  N/A

• 11.8 – telephone/safety equipment

  0

  1

  2

  3

  N/A

• 11.9 – chemical tests documented

  0

  1

  2

  3

  N/A

12.0 – FITNESS ROOM

• 12.1 – clean, well-maintained

  0

  1

  2

  3

  N/A

• 12.2 – equipment works properly

  0

  1

  2

  3

  N/A

• 12.3 – sanitary wipes available

  0

  1

  2

  3

  N/A

13.0 – KITCHEN

• 13.1 – high state of cleanliness

  0

  1

  2

  3

  N/A

• 13.2 – floors, ceilings, walls, doors, vents; clean and in good condition

  0

  1

  2

  3

  N/A

• 13.3 – dishwashing area – clean and well organized

  0

  1

  2

  3

  N/A

• 13.4 – walk-ins – clean, well organized

  0

  1

  2

  3

  N/A

• 13.5 – reach-ins clean, well organized

  0

  1

  2

  3

  N/A

• 13.6 – food storeroom – well organized and free of clutter

  0

  1

  2

  3

  N/A

• 13.7 - serve – safe in place and documented

  0

  1

  2

  3

  N/A

• 13.8 – server area – clean and well organized

  0

  1

  2

  3

  N/A

• 13.9 – proper staffing – uniforms, name tags

  0

  1

  2

  3

  N/A

14.0 – FOOD OUTLETS

• 14.1 – high state of cleanliness

  0

  1

  2

  3

  N/A

• 14.2 – floors, ceilings, walls, doors, vents; clean and in good condition

  0

  1

  2

  3

  N/A

• 14.3 – server area – clean and well organized

  0

  1

  2

  3

  N/A

• 14.4 – tabletops – China, glass, silver, linen, condiment containers; clean and in good condition

  0

  1

  2

  3

  N/A

• 14.5 – proper merchandising/marketing materials

  0

  1

  2

  3

  N/A

• 14.6 – room service callback program in place

  0

  1

  2

  3

  N/A

• 14.7 – menus – clean and in good condition

  0

  1

  2

  3

  N/A

• 14.8 – proper staffing – uniforms, name tags

  0

  1

  2

  3

  N/A

• 14.9 – hostess stand – clean, organized and free of clutter

  0

  1

  2

  3

  N/A

15.0 – LOUNGE

• 15.1 – high state of cleanliness

  0

  1

  2

  3

  N/A

• 15.2 – floors, ceilings, walls, doors, vents; clean and in good condition

  0

  1

  2

  3

  N/A

• 15.3 – server area – clean and well organized

  0

  1

  2

  3

  N/A

• 15.4 – tabletops – China, glass, silver, linen, condiment containers; clean and in good condition

  0

  1

  2

  3

  N/A

• 15.5 – proper merchandising/marketing materials

  0

  1

  2

  3

  N/A

• 15.6 – menus – clean and in good condition

  0

  1

  2

  3

  N/A

• 15.7 – proper staffing – uniforms and name tags

  0

  1

  2

  3

  N/A

• 15.8 – Backbar clean – no odor, clean and organized

  0

  1

  2

  3

  N/A

• 15.9 – liquor storage – secure, well organized and free of clutter

  0

  1

  2

  3

  N/A

16.0 – ASSOCIATE AREAS

• 16.1 - associate break room

  0

  1

  2

  3

  N/A

• 16.2 – associate restrooms

  0

  1

  2

  3

  N/A

• 16.3 – lockers

  0

  1

  2

  3

  N/A

17.0 – MEETING ROOMS/BANQUET FACILITIES

• 17.1 – banquet storage – organized, clean, free from clutter

  0

  1

  2

  3

  N/A

• 17.2 – proper staffing – uniforms and name tags

  0

  1

  2

  3

  N/A

• 17.3 – condition – banquet chairs, tables, portable bars, podiums

  0

  1

  2

  3

  N/A

• 17.4 – condition – floors, walls, doors, ceilings, vents, furnishings, windows, lighting

  0

  1

  2

  3

  N/A

GENERAL GUEST ROOM AND GUEST BATHROOM CLEANLINESS FROM ROOM INSPECTION(S)

• Overall cleanliness score

  Poor

  Imp Need

  Good

  Very Good

  N/A

GENERAL OBSERVATIONS/COMMENTS

SCORE FOR THIS SECTION AS A PERCENT (%) OF TOTAL POSSIBLE

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• General Manager

  Sign

• Evaluator

  Sign

• Select date

  Date

FINANCIAL PERFORMANCE: Three month minimum.

Gross Operating Profit

• Up to budget?

  Yes

  No

  N/A

• Up to prior year?

  Yes

  No

  N/A

Total Property Revenue

• Up to budget?

  Yes

  No

  N/A

• Up to prior year?

  Yes

  No

  N/A

Total Room Revenue

• Up to budget?

  Yes

  No

  N/A

• Up to prior year?

  Yes

  No

  N/A

Average Daily Rate

• Up to budget?

  Yes

  No

  N/A

• Up to prior year?

  Yes

  No

  N/A

Labor Cost Margin (%)

• Favorable to budget?

  Yes

  No

  N/A

• Favorable to prior year?

  Yes

  No

  N/A

Forecast Accuracy

• Within 3% at 30 days out

  Yes

  No

  N/A

• Within 5% at 60 days out

  Yes

  No

  N/A

• Within 7% at 90 days out

  Yes

  No

  N/A

RevPAR Penetration Index (STR Data)

• At or better than same period prior year RPI if prior year below 90%

  Yes

  No

  N/A

• 100% RPI or better (if improved from prior year)

  Yes

  No

  N/A

• 95% RPI or better (if improved from prior year)

  Yes

  No

  N/A

• 90% RPI or better (if improved from prior year)

  Yes

  No

  N/A

MARKET METRIX

• CS score at RL benchmark

  Yes

  No

  N/A

• CS score improved from prior year

  Yes

  No

  N/A

• Combined guest room and bathroom score at RL benchmark

  Yes

  No

  N/A

• Combined guest room and bathroom score improved from prior year

  Yes

  No

  N/A

• Combined front desk and hotel friendliness score at RL benchmark

  Yes

  No

  N/A

• Combined front desk and hotel friendliness score improved from prior year

  Yes

  No

  N/A

RED LION CULTURE

• iCare, iCan culture in place

  0

  1

  2

  3

  N/A

• Apparent use of Energy Bus philosophy

  0

  1

  2

  3

  N/A

SALES AND MARKETING

• Sales 1, 2, 3 for Success in place and followed

  0

  1

  2

  3

  N/A

OPEN FORUM OBSERVATIONS/COMMENTS

SCORE FOR THIS SECTION AS A PERCENT (%) OF TOTAL POSSIBLE