Regency Security Customer Survey

REGENCY AUDIT VERSION 5.1

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

1. Are you happy with the timekeeping of your Door Security team ?

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

2. Are you happy with the presentation/Grooming of your Door Security

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

3. Do your Door Security team act in a manner, which promotes your venue in a positive light

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

4. Are you satisfied with the manner your Head Doorman fulfils his duties to the venue and team

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

5. Are you happy with the way Regency Security Head Office deal with your enquiries, requests and problems

• Result:

  Very satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

6. Are you satisfied with the frequency and effectiveness of the management visits ?

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

7. Are you happy with the overall service, which Regency Security are currently supplying

• Result:

  Very Satisfied (+10)

  Satisfied (+5)

  Dissatisfied (0)

• Details of Non Conformities

8. Would you recommend Regency Security to another client

• Result:

  YES

  NO

• Details of Non Conformities:

SURVEY TOTAL SCORE /80

• Total

Sign Off

• Manager's Signature

  Sign

• Auditor's Signature

  Sign

CORRECTIVE ACTION REQUEST

• Observations Raised

• Details of non-conformity

• Proposed corrective action

• Verification of corrective action