Regional Director - Store Audit 11.15.23

• Region

  Region 1

  Region 2

  Region 3

  Region 4

• Store Name

  Select 5212 - North Little Rock 5213 - Fayetteville College 5214 - Riverdale 5215 - Hot Springs Grand 5219 - Pine Bluff 5222 - Bentonville 5224 - Russellville 5226 - Ft Smith Towson 5228 - Fayetteville MLK 5229 - Mountain Home 5230 - El Dorado 5231 - Conway Sanders 5232 - Conway Oak 5234 - Springdale 5235 - Jacksonville 5236 - Bryant 5237 - West Little Rock 5238 - Cabot 5241 - Benton 5245 - Texarkana 5250 - Searcy 5256 - Jonesboro 5260 - Paragould 5261 - Rogers 5262 - The Ranch 5263 - Siloam Springs 5264 - Batesville 5265 - Newport 5266 - Hot Springs Garrison 5267 - Bella Vista 5268 - Ft Smith 74th 5269 - Blytheville 5270 - Harrison Other Location (please type name below)

  • 5212 - North Little Rock
  • 5213 - Fayetteville College
  • 5214 - Riverdale
  • 5215 - Hot Springs Grand
  • 5219 - Pine Bluff
  • 5222 - Bentonville
  • 5224 - Russellville
  • 5226 - Ft Smith Towson
  • 5228 - Fayetteville MLK
  • 5229 - Mountain Home
  • 5230 - El Dorado
  • 5231 - Conway Sanders
  • 5232 - Conway Oak
  • 5234 - Springdale
  • 5235 - Jacksonville
  • 5236 - Bryant
  • 5237 - West Little Rock
  • 5238 - Cabot
  • 5241 - Benton
  • 5245 - Texarkana
  • 5250 - Searcy
  • 5256 - Jonesboro
  • 5260 - Paragould
  • 5261 - Rogers
  • 5262 - The Ranch
  • 5263 - Siloam Springs
  • 5264 - Batesville
  • 5265 - Newport
  • 5266 - Hot Springs Garrison
  • 5267 - Bella Vista
  • 5268 - Ft Smith 74th
  • 5269 - Blytheville
  • 5270 - Harrison
  • Other Location (please type name below)

• Date and Time

  Date

• Regional Director Name

• Store MOD

• Are you conducting an official, scored audit?

  Yes

  No

• Revenue to Budget

• Revenue Per Labor Hour

• Average Transaction (Ticket) Value

• Round Up

• Labor Hours per Net Donor

• Textile Production

STORE EXTERIOR & ENTRANCE

• Is the parking lot clean and free of debris? Are there less than 3 shopping carts outside the store?

  Yes

  No

  N/A

• Are the sidewalks/walkways around the building clean and free of obstructions?

  Yes

  No

  N/A

• Are the front door, entryway, and windows clean?

  Yes

  No

  N/A

• Is the most up-to-date front door signage posted and in good condition?

  Yes

  No

  N/A

SALES FLOOR & CUSTOMER EXPERIENCE

• Are all customers greeted within 10 seconds?

  Yes

  No

  N/A

• Is the shopping cart corral organized and clean?

  Yes

  No

  N/A

• Is the Color of the Week signage correct and displayed properly?

  Yes

  No

  N/A

• Is the sales floor free of dust, debris, and trash?

  Yes

  No

  N/A

• Is the category/pricing signage on racks and gondolas correct and in good condition?

  Yes

  No

  N/A

• Is the proper Mission signage displayed on the sales floor and public areas? Is it in good condition? (This includes signs for Career Services and other GIA Mission Programs.)

  Yes

  No

  N/A

• Are all racks and gondolas full, shoppable, and merchandised to provide an Amazing Customer Experience? (This includes textiles, linen, wares, accessories, and anything displayed on a rack or gondola.)

  Yes

  No

  N/A

• Is the furniture area organized with clear walkways? Is this area free of non-furniture items such as clothes and small wares?

  Yes

  No

  N/A

• Is the cash wrap free of unnecessary items, clutter, and customer returns?

  Yes

  No

  N/A

• Are cashiers requesting backup as needed to provide a fast and efficient checkout experience? (Are there fewer than 3 customers in line?)

  Yes

  No

  N/A

• Are cashiers asking for Round Ups on all transactions?

  Yes

  No

  N/A

• Are intercom announcements completed professionally as required?

  Yes

  No

  N/A

• Are the restrooms clean and stocked?

  Yes

  No

  N/A

DONOR EXPERIENCE

• Are all Donors greeted within 10 seconds?

  Yes

  No

  N/A

• Are all Donors offered a receipt and shown an Amazing Customer Experience?

  Yes

  No

  N/A

• Is the donor door area clean with the required signage posted? Is the signage in good condition?

  Yes

  No

  N/A

• Are donations recorded accurately after each Donor? (Please document how long your observation period was.)

  Yes

  No

  N/A

PRODUCTION

• Are all associates trained in and following the GIA Standard Production Process?

  Yes

  No

  N/A

• Are all items sorted into the correct gaylords/bulks? (Is salvage and trash sorted out correctly?)

  Yes

  No

  N/A

• Is E-Commerce being processed daily? Is the E-Commerce area organized?

  Yes

  No

  N/A

• Are all large wares and furniture priced and taken to the sales floor immediately?

  Yes

  No

  N/A

• Is all jewelry placed in a locked tote? Is the jewelry tote sent in when it's half-full?

  Yes

  No

  N/A

6S

• Are work surfaces, drawers, and storage areas organized and free of all items that do not belong? (This includes food and drinks - these should not be present in the Production area or on the sales floor.)

  Yes

  No

  N/A

• Are all gaylords, bulks, and equipment within the tape lines? Is the tape in good condition?

  Yes

  No

  N/A

• Are all gaylords and bulks labeled correctly?

  Yes

  No

  N/A

• Are bishop carts and baker's racks being used as intended to support the Production process?

  Yes

  No

  N/A

• Are roles and responsibilities identified for keeping each area of the store clean and organized?

  Yes

  No

  N/A

SAFETY

• Are all employees using the proper PPE when required?

  Yes

  No

  N/A

• Are all clearance areas clear and free of obstructions?

  Yes

  No

  N/A

• Is the sharps container accessible and being used as intended?

  Yes

  No

  N/A

• Is the First Aid Kit accessible in a clearly marked location?

  Yes

  No

  N/A

• Are all electrical needs being met in compliance with safety standards? (For example - Are extension cords being used as a permanent solutions? Are power strips "daisy-chained" together?) Inspect all offices (IT, Reentry, Career Services, etc.), break rooms (behind appliances), and the Production area.

  Yes

  No

  N/A

• Are all registers locked when not in use?

  Yes

  No

  N/A

• Is the safe locked at all times? Is the manager's office locked when counting cash?

  Yes

  No

  N/A

• Does every employee who operates an electric pallet jack or stacker have the proper certifications?

  Yes

  No

  N/A

EMPLOYEE EXPERIENCE & MISSION INTEGRATION

• Are all employees adhering to the most recent dress code requirements?

  Yes

  No

  N/A

• Have all employees been introduced to the GIA Career Pathway and associated Training Materials on Paycom?

  Yes

  No

  N/A

• Is the schedule posted in an area accessible to all employees in the timeframe determined by the Regional Director?

  Yes

  No

  N/A

• Are daily huddles conducted every day? Are Mission Services team members invited to all huddles?

  Yes

  No

  N/A

• Is the Employee Purchase policy being followed according to the most recent guidelines?

  Yes

  No

  N/A

• Are ACEs being written consistently?

  Yes

  No

  N/A

• Are breaks/lunches staggered intentionally to provide sufficient coverage of the sales floor and Production?

  Yes

  No

  N/A

• Are all employees aware of the resources offered through GIA Programs such as Reentry, Disability Services, and Career Services?

  Yes

  No

  N/A

• Is petty cash being used appropriately? Is it being reconciled according to the most recent policy?

  Yes

  No

  N/A

ADDITIONAL NOTES AND COMMENTS

• Other comments/notes

• Auditor's Full Name and Signature

  Sign