Restaurant Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

DT Visit

• Was the greeting within 5 seconds?

  Yes

  No

  N/A

• Did the employee use their name in greeting?

  Yes

  No

  N/A

• Did the employee use SMART selling?

  Yes

  No

  N/A

• Did the employee ask " Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Did the employee give you the total and direct you to the window?

  Yes

  No

  N/A

• Did the employee greet you within 5 seconds at the window?

  Yes

  No

  N/A

• Was the order read back to you before payment?

  Yes

  No

  N/A

• Did the employee ask you how your service was?

  Yes

  No

  N/A

• Did the employee thank you and invite you back?

  Yes

  No

  N/A

• Was your total DT time less than 4:30?

  Yes

  No

  N/A

• Please rate your overall experience in DT.

Tacos

• Do the tacos meet the acceptable darkness?

  Yes

  No

  N/A

• Are tacos properly sauced?

  Yes

  No

  N/A

• Is there a proper amount of lettuce in the tacos?

  Yes

  No

  N/A

• Is the cheese placement correct?

  Yes

  No

  N/A

• Please rate tacos 1-5

Outside Cleanliness

• Was the property presentable upon arrival?

  Yes

  No

  N/A

• Is the parking lot / DT/ landscaping clean and free of trash?

  Yes

  No

  N/A

• Are the menu boards clean and in good repair?

  Yes

  No

  N/A

• Are the entryways clean?

  Yes

  No

  N/A

• Is the outside free of any safety issues?

  Yes

  No

  N/A

• Is the building clean?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• All current POP is posted and in good condition?

  Yes

  No

  N/A

• Is Back door slab is clean?

  Yes

  No

  N/A

• DT lane is clean?

  Yes

  No

  N/A

• DT window area is clean?

  Yes

  No

  N/A

• Where dumpster gates closed?

  Yes

  No

  N/A

• Are dumpsters clean and lids close?

  Yes

  No

  N/A

Uniform Appeareance

• Are all employees wearing the correct shirts and are the shirts tucked in?

  Yes

  No

  N/A

• Are all employees wearing black slacks?

  Yes

  No

  N/A

• Are all employees wearing name tags ?

  Yes

  No

  N/A

• Are all employees wearing a hat or visor (include Management is assigned to a cooking or prep position).

  Yes

  No

  N/A

• Are all management wearing a tie or scarf?

  Yes

  No

  N/A

• Is all necessary hair in bun and restrained ?

  Yes

  No

  N/A

Dining Room Cleanliness

• Are the tables bussed as needed?

  Yes

  No

  N/A

• Are the tables and chairs detailed cleaned?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is the drink station clean and stocked?

  Yes

  No

  N/A

• Are the walls / dividers clean?

  Yes

  No

  N/A

• Are the baseboards clean?

  Yes

  No

  N/A

• Is the ceiling / vents / light diffusers clean?

  Yes

  No

  N/A

• Are the garages less than 1/2 full?

  Yes

  No

  N/A

• Are entry doors clean?

  Yes

  No

  N/A

• Are windows clean ?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

Quality Ckeck

• Are all hold times on the grill set?

  Yes

  No

  N/A

• Are all items on the grill within the correct shelf life?

  Yes

  No

  N/A

• Are all items on the grill staged properly?

  Yes

  No

  N/A

• Are the employees following all the correct procedures on the grill?

  Yes

  No

  N/A

• Are all hold times on the fryers set?

  Yes

  No

  N/A

• Are all items on the fryers staged properly?

  Yes

  No

  N/A

• Are all items on the fryers within the correct shelf life?

  Yes

  No

  N/A

• Are the employees following all the correct procedures on fryers?

  Yes

  No

  N/A

• Are tacos being prepared properly?

  Yes

  No

  N/A

• Are all hold times on the front and DT set?

  Yes

  No

  N/A

• Are all items on the front and DT within the correct shelf life?

  Yes

  No

  N/A

• Are all items in the walk in refrigerator within shelf life?

  Yes

  No

  N/A

• Are all items in the walk in refrigerator stored correctly?

  Yes

  No

  N/A

• Are all items in walk in freezer within shelf life?

  Yes

  No

  N/A

• Are all items in the walk in freezer stored correctly ?

  Yes

  No

  N/A

• Are all items in the dry storage within shelf life?

  Yes

  No

  N/A

• Are all items in the dry storage stored correctly?

  Yes

  No

  N/A

Guest Service Procedures

• Is the DT employee greeting every customer within 5 seconds?

  Yes

  No

  N/A

• Is DT employee asking very guest "Do I have your order correct in the screen"?

  Yes

  No

  N/A

• Is the DT employee repeating every order before collecting payment?

  Yes

  No

  N/A

• Is the DT employee asking each guest how their service is , or apologizing for the problem?

  Yes

  No

  N/A

• Is the employee thanking and inviting every guest back?

  Yes

  No

  N/A

Food Safety

• Is the HACCP book correct?

  Yes

  No

  N/A

• Are all personal food and drinks stored in a proper designated area?

  Yes

  No

  N/A

• Are chemicals stored properly?

  Yes

  No

  N/A

• Are all temperatures within standard?

  Yes

  No

  N/A

Floor Leadership

• Are build to charts being followed?

  Yes

  No

  N/A

• Is WSP properly deployed? ( mic in #3,6,8)

  Yes

  No

  N/A

• Is the WSP chart correctly filled out?

  Yes

  No

  N/A

• Do the employees know their primary and secondary duties?

  Yes

  No

  N/A

BOH Cleanliness

• Is behind the grill and fryers clean?

  Yes

  No

  N/A

• Is under the all other equipment clean?

  Yes

  No

  N/A

• Are the grill and fryer hoods clean?

  Yes

  No

  N/A

• Is the prep area clean and organized?

  Yes

  No

  N/A

• Are all the dishes put away clean?

  Yes

  No

  N/A

• Are all kitchen lights and storage lights properly working?

  Yes

  No

  N/A

• Is the dry storage area clean and organized?

  Yes

  No

  N/A

• Is the walk in refrigerator clean and organized?

  Yes

  No

  N/A

• Is the walk in freezer clean and organized?

  Yes

  No

  N/A

• Is the break room clean and organized?

  Yes

  No

  N/A

• Is the break room an inviting atmosphere for the employees to enjoy?

  Yes

  No

  N/A

Equipment

• Is all equipment properly working?

  Yes

  No

  N/A

• Is all equipment clean and properly maintained?

  Yes

  No

  N/A

Scheduling / Labor Management

• Is the sales forecast within 2% or reasonable based on history?

  Yes

  No

  N/A

• Are schedules posted by Thursday 5:00pm?

  Yes

  No

  N/A

• Are we following our labor goal when scheduling ?

  Yes

  No

  N/A

Food Cost

• Was last week theoretical goal met? (22%)

  Yes

  No

  N/A

• Was condiment goal met?(1.5%)

  Yes

  No

  N/A

• Was the non scored variance goal met? (1.10%)

  Yes

  No

  N/A

• Was the SAP goal met ? (4.00%)

  Yes

  No

  N/A

• Was oil goal met? (1.20%)

  Yes

  No

  N/A

• Was the gap goal met ? (7.5%)

  Yes

  No

  N/A

• Are daily counts completed 1x daily or 3x's daily if food cost goal is not being met?

  Yes

  No

  N/A

• Is destroyed food being tracked and entered daily?

  Yes

  No

  N/A

Cast/Theft

• Is the cashier performance summary printed from prior week and posted?<br>

  Yes

  No

  N/A

• Are all cashiers under the 7.00% item cancel goal for the week?

  Yes

  No

  N/A

• Are coupons and discounts accounted for?

  Yes

  No

  N/A

• Are all cashiers counting their own drawers at the end of each shift?

  Yes

  No

  N/A

• Is the cash and sales entered daily?

  Yes

  No

  N/A

Communication Board

• Are all required items posted communication board?

  Yes

  No

  N/A

• Is all information current on communication board?

  Yes

  No

  N/A

• Do employees know the current VOG information ( TB, B2B, )

  Yes

  No

  N/A

• Do employees know the current SOS goal?

  Yes

  No

  N/A

• Are employees aware of the last mystery shop visit?

  Yes

  No

  N/A

• Is safety board updated?

  Yes

  No

  N/A

• Is training program up to date?

  Yes

  No

  N/A

• Is they restaurant cross trained at 75% ?

  Yes

  No

  N/A

• Signature

  Sign