Restaurant Mystery Shopper Template

• Client / Site

• Date and Time of Inspection

  Date

• Inspected by

• Location
  Address

Atmosphere

• Was the parking lot free from dirt, trash, and debris?

  Yes

  No

  N/A

• Were the entrance doors clean?

  Yes

  No

  N/A

• Was the lobby or waiting area organized?

  Yes

  No

  N/A

• Were bathrooms sanitized with paper towels, soaps and disinfectants available?

  Yes

  No

  N/A

• Was the dining room floor free from spillage and dirt?

  Yes

  No

  N/A

• Was the ambiance relaxing and comfortable?

  Yes

  No

  N/A

• Was the music at an acceptable level?

  Yes

  No

  N/A

• Were tables and chairs organized and free from damages?

  Yes

  No

  N/A

• Were high chairs available and safe for young guests?

  Yes

  No

  N/A

• Was the ventilation system adequate to support the whole establishment?

  Yes

  No

  N/A

Food Service and Accommodation

• Did the staff greet you upon arrival?

  Yes

  No

  N/A

• Was it with a smile or friendly manner?

  Yes

  No

  N/A

• Did the server introduce himself/herself to you?

  Yes

  No

  N/A

• Did the server accommodate you well?

  Yes

  No

  N/A

• Was the menu in good condition?

  Yes

  No

  N/A

• Did the server has enough knowledge about the menu?

  Yes

  No

  N/A

• Did the server offer bestsellers or an appetizer to you?

  Yes

  No

  N/A

• Were the beverages delivered within 4 minutes?

  Yes

  No

  N/A

• Were the orders given correctly and on time?

  Yes

  No

  N/A

• Is the food visually appealing?

  Yes

  No

  N/A

• Are they on right temperature?

  Yes

  No

  N/A

• Did the server remove empty plates or glasses?

  Yes

  No

  N/A

• Did the server refill glass of water automatically?

  Yes

  No

  N/A

• Did the server offer desserts?

  Yes

  No

  N/A

• Did the server show professionalism?

  Yes

  No

  N/A

Restaurant Staff

• Do all staff wear clean aprons and unwrinkled uniforms?

  Yes

  No

  N/A

• Do they all observe proper hygiene practices?

  Yes

  No

  N/A

• Are they all professional and welcoming?

  Yes

  No

  N/A

• Do employees acknowledge when they see you?

  Yes

  No

  N/A

• Do employees show teamwork?

  Yes

  No

  N/A

• Were tables cleaned and sanitized after guests left the restaurant?

  Yes

  No

  N/A

Management

• Did you notice the manager?

  Yes

  No

  N/A

• Did the manager visit your table?

  Yes

  No

  N/A

• Were managers provided directions to the crew?

  Yes

  No

  N/A

• Are they accommodating and professional?

  Yes

  No

  N/A

Overall Visit

• Visit rating?

  Excellent

  Satisfied

  Not-Satisfied

Completion

• Recommendations

• Inspector's Full Name and Signature

  Sign