Restaurant Standards Audit - F&B 2018

• Branch Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Front of House Standards

External Curb Appeal

• Frankie & Benny's signage and external lighting is clean, in good repair and fully illuminated

  Yes

  No

  N/A

• Planters, awnings, a-boards and jumbrellas are clean and in good repair

  Yes

  No

  N/A

• Where available, Patio Tables are clean and each set with a small plant pot; Breeze Free panels are clean and undamaged

  Yes

  No

  N/A

• Front door(s) open, clean and in good repair

  Yes

  No

  N/A

• Paving and external area clean and clear of litter, weeds/moss, chewing gum, cigarette ends. Cigarette bin empty

  Yes

  No

  N/A

• All windows clean (window cleaner attending every 2 weeks)

  Yes

  No

  N/A

External Marketing

• Display menu cases contain an appropriately sized menu; light working if available; wooden frame clean and polished

  Yes

  No

  N/A

• A-boards are appropriately situated and match the current marketing brief; any banners are up to date with correct pricing

  Yes

  No

  N/A

• Opening hour signage displayed on exterior door; facility signage displayed on an external window close to the front door; no other signage or vinyls are being displayed. All gold lettering removed.

  Yes

  No

  N/A

Lobby

• Entrance matting clean and dust free

  Yes

  No

  N/A

• Walls and all floor junctions clean and dust free

  Yes

  No

  N/A

Host Desk

• Clean and clutter free incl. no charity collection boxes, artificial flowers, fruit bowls, banker's lamps or allergen notices

  Yes

  No

  N/A

• Menus are clean and stored in holders or under the desk, not in full view of guests

  Yes

  No

  N/A

• "Wait to be seated sign" on display, kids' crayons available, fire evacuation box in place and fully stocked

  Yes

  No

  N/A

Atmosphere

• Lighting bright, dust-free, and no light-bulbs out

  Yes

  No

  N/A

• Music playing at a suitable volume for the level of trade

  Yes

  No

  N/A

• Comfortable ambient temperature: neither too hot, nor too cold

  Yes

  No

  N/A

• Balloon tree fully stocked with red and green balloons

  Yes

  No

  N/A

• No clutter on till stations; no sanitiser bottles on display

  Yes

  No

  N/A

• All restaurant blinds to be dust free and ideally up at all times

  Yes

  No

  N/A

Hotplate and Front Displays

• Grated Gran Levanto stored in a clean, airtight container. Mayonnaise kept in the fridge, not on the counter

  Yes

  No

  N/A

• Stock of pre-assembled takeaway packaging available to hand for Delivery/Takeaway/Click & Collect

  Yes

  No

  N/A

• Hotplate clean and clutter free. No blue plastic tubs on display.

  Yes

  No

  N/A

• Pepper mills, sauces (Heinz Ketchup, HP, French's Mustard, Frank's Hot Sauce, Malt Vinegar), spoons, steak knives and lemon wipes available

  Yes

  No

  N/A

Table Setup

• Tables set for guests with the appropriate number of chairs, cutlery, napkins, salt & pepper, drinks menu, table talker and nothing else on the tables

  Yes

  No

  N/A

• Booth seats are clean and free from any rips or tears

  Yes

  No

  N/A

• Floors swept, and any food debris removed

  Yes

  No

  N/A

Tech Talk

• Pay My Bill tent cards are present on every table with the table number clearly filled in

  Yes

  No

  N/A

• Guest WiFi has been tested and is working at an acceptable speed

  Yes

  No

  N/A

• All team members are utilising iServes, ie. not writing orders on pen and paper

  Yes

  No

  N/A

• Guest Feedback Tablets are available, charged and offered to every table at the end of their meal

  Yes

  No

  N/A

• All delivery tablets in use and set to the fastest setting

  Yes

  No

  N/A

Uniform

• Floor team are smartly presented incl. branded denim shirt, red/green apron, dark jeans/pants, comfortable dark shoes

  Yes

  No

  N/A

• Kitchen team are smartly presented in appropriate footwear, jackets, trousers, APRON and hat

  Yes

  No

  N/A

• Management team presented in smart-casual dress

  Yes

  No

  N/A

Toilets

• All guest toilets are clean, fresh smelling and stocked with toilet paper and soap

  Yes

  No

  N/A

• All toilet seats, flushers, cubicle doors, urinals, handbasins, baby changing device, bins and hand-driers are undamaged and in working order

  Yes

  No

  N/A

• All POS materials are correctly displayed in line with the current marketing brief

  Yes

  No

  N/A

• All wet floor signs removed as soon as cleaning is completed

  Yes

  No

  N/A

Bar & Coffee

• Bar top clean, polished, clutter free and set up with drink menus, well-stocked caddies (napkins & paper straws), fruit bowl with lemons, limes and pineapple

  Yes

  No

  N/A

• Bar tariff, Challenge 25 poster, copy of the premises licence and legal signage on display

  Yes

  No

  N/A

• Bar fully set up for service: ice wells full with ice scoop stored in a separate container; fruit garnish trays ready below counter; fruit juice decanted into pourers

  Yes

  No

  N/A

• Fridges, spirit & wine shelves fully stocked (FIFO); clean glass doors, seals undamaged

  Yes

  No

  N/A

• All bins clean inside and out

  Yes

  No

  N/A

• Glassware and coffee cups/mugs clean, undamaged and stored neatly & safely

  Yes

  No

  N/A

• Coffee machine clean and fully functional. Chemicals and cleaning tools available and in regular use

  Yes

  No

  N/A

• TV (where applicable) showing sport or rolling news

  Yes

  No

  N/A

• Glass wash area clean and tidy including inside and outside of machine

  Yes

  No

  N/A

• Flooring clean and in good repair

  Yes

  No

  N/A

Communication

• Evidence of personalised and relevant communication from the GM to the team displayed in the Back of House area

  Yes

  No

  N/A

• H&S notice board fully compliant with HUB guidance

  Yes

  No

  N/A

Kitchen Standards

Frontline

• Canopy lights clean and working

  Yes

  No

  N/A

• Walls clean and undamaged. No grease build up behind the tiles

  Yes

  No

  N/A

• Good standard of cleanliness under the cookline (if accessible)

  Yes

  No

  N/A

• Evidence of fryer oil changed twice weekly; no build up of debris in the bottom of the fryer

  Yes

  No

  N/A

• Are fryer lids available and in use? (1 per fryer)

  Yes

  No

  N/A

• Ovens clean and free of carbon build up

  Yes

  No

  N/A

• Grill free of debris; brushes in use and in good repair

  Yes

  No

  N/A

• Microwaves clean inside and underneath. Each microwave has its own clean and undamaged insert

  Yes

  No

  N/A

• Where appropriate, is all food covered and dated correctly?

  Yes

  No

  N/A

• Are cold wells stocked appropriately for trade and no blue bags on show?

  Yes

  No

  N/A

• Nut products stored correctly (bottom shelf)

  Yes

  No

  N/A

• Evidence of daily fridge pull outs and cleaning behind

  Yes

  No

  N/A

• All fridge seals in good condition

  Yes

  No

  N/A

• Thermodyne only to be used in peak trading conditions

  Yes

  No

  N/A

• Energy-saving 'fire up' times available for all equipment

  Yes

  No

  N/A

• Cookline canopy baffle filters all in place and in good repair

  Yes

  No

  N/A

• Vents and ceiling clean; no build up of dust

  Yes

  No

  N/A

• All ticket printers clean and in good repair

  Yes

  No

  N/A

• Utensils free from damage: tongs, burger flippers, knives and chopping boards

  Yes

  No

  N/A

Prep

• STARTERS: Bruschetta, croutons, doughballs, roasted red peppers all freshly prepped and good quality

  Yes

  No

  N/A

• STARTERS: Blue bagging correct - rainbow salad 75g, broccoli and fine beans 35g, calamari 6oz, goats cheese 3oz

  Yes

  No

  N/A

• GRILL: Blue bagging correct - slow cooked onions 50g, barbecoa beef 100g, sauerkraut 75g, pastrami 50g, chilli beef 120g; hotdogs & half ribs blue bagged

  Yes

  No

  N/A

• PIZZA/PASTA: Pizza dough defrosted overnight and proved for 2 hours prior to use

  Yes

  No

  N/A

• PIZZA/PASTA: Penne and spaghetti precooked al dente and stored in fridge

  Yes

  No

  N/A

Food Quality

• Order a STARTER. Does the dish taste great? Has the correct spec been followed? Is it well presented?

  Yes

  No

  N/A

• Order a MAIN. Does the dish taste great? Has the correct spec been followed? Is it well presented?

  Yes

  No

  N/A

• Order a DESSERT. Does the dish taste great? Has the correct spec been followed? Is it well presented?

  Yes

  No

  N/A

• Order a COFFEE. Does the coffee taste great? Has the correct spec been followed? Is it well presented?

  Yes

  No

  N/A

Dessert Area

• Is all food covered and dated where appropriate?

  Yes

  No

  N/A

• Fresh waffles available and stored correctly?

  Yes

  No

  N/A

• Nut products stored correctly (bottom shelf)

  Yes

  No

  N/A

• Gluten free products are stored correctly

  Yes

  No

  N/A

• Sufficient defrost levels for trade

  Yes

  No

  N/A

• All products in fridge are date labelled correctly. No evidence or re-labelling

  Yes

  No

  N/A

• All fridge seals in good condition

  Yes

  No

  N/A

• Evidence of fridges being pulled out daily; no debris behind

  Yes

  No

  N/A

• Microwaves clean inside and underneath. Each microwave has its own clean and undamaged insert

  Yes

  No

  N/A

Walk in Fridge & Freezer

• No cardboard boxes in the fridge; no opened boxes in the freezer

  Yes

  No

  N/A

• Washed/unwashed vegetables segregated correctly

  Yes

  No

  N/A

• Cooked/raw meat segregated correctly

  Yes

  No

  N/A

• Evidence of stock rotation

  Yes

  No

  N/A

• No evidence of food being re-labelled

  Yes

  No

  N/A

• No food stored above required temperature

  Yes

  No

  N/A

• Racking, floors and condenser unit clean and undamaged

  Yes

  No

  N/A

Cellar

• Walls, floor, ceiling and condenser unit clean

  Yes

  No

  N/A

• Kegs stored correctly - not stacked. Glass stored at lower levels of shelves.

  Yes

  No

  N/A

• Gas canisters stored securely

  Yes

  No

  N/A

• Evidence of weekly beer line cleaning

  Yes

  No

  N/A

Dry Store

• Evidence of stock rotation

  Yes

  No

  N/A

• Storage system tidy with all food stored off the floor, and all glass products on the bottom shelf

  Yes

  No

  N/A

• All food covered and dated appropriately

  Yes

  No

  N/A

• Floor, walls and racking clean and undamaged

  Yes

  No

  N/A

• Postmix machine clean and clutter free. No empty BIB boxes or caps left in the area

  Yes

  No

  N/A

Ice Machines

• Is the interior of the machine clean and free from mould or limescale?

  Yes

  No

  N/A

• Is the ice scoop stored in a clean, dry container OUTSIDE of the machine?

  Yes

  No

  N/A

• Is the machine in good condition and undamaged?

  Yes

  No

  N/A

Pot Wash

• Exterior of the pot wash unit clean and undamaged

  Yes

  No

  N/A

• No debris underneath machine; a good standard of cleaning evident

  Yes

  No

  N/A

• Machine is clean inside, including roof, runners and rails

  Yes

  No

  N/A

• Chemicals in use with caps

  Yes

  No

  N/A

• Vents and ceiling clean with no dust build up

  Yes

  No

  N/A

• All bins clean and in good repair

  Yes

  No

  N/A

• Dishwasher trays clean and in good repair

  Yes

  No

  N/A

Staff Facilities

• All staff toilets are clean, and stocked with toilet paper, blue roll and soap

  Yes

  No

  N/A

• Bins, toilet seats and door locks are clean and undamaged

  Yes

  No

  N/A

• Staff room is clean and fresh smelling; nothing to be stored on the floor - all coats/bags on hooks or in lockers; all shoes on racks

  Yes

  No

  N/A

• Dirty and clean chef uniform clearly segregated

  Yes

  No

  N/A

Bin Yard

• All refuse in the correct bin; lids closed; recycling in place

  Yes

  No

  N/A

• Yard and floor clean, no debris or build of grease

  Yes

  No

  N/A

Health & Safety

• TM1 and iComply complete for the time of day

  Yes

  No

  N/A

• Hot water, antibacterial hand wash and blue roll available at each hand wash basin

  Yes

  No

  N/A

• Fire checks complete

  Yes

  No

  N/A

• Electrical cupboard securely locked

  Yes

  No

  N/A

• Four working temperature probes available

  Yes

  No

  N/A

• Chemical cupboard locked and kept clean and tidy

  Yes

  No

  N/A

• Electrical cupboard free from combustibles

  Yes

  No

  N/A

• Flooring in good repair or logged on Pronett

  Yes

  No

  N/A

• Any broken or damaged equipment to be clearly labelled, not in use and logged on Pronett

  Yes

  No

  N/A

• Raw meat preparation area clearly indicated

  Yes

  No

  N/A

• Vegetable washing sink clearly indicated

  Yes

  No

  N/A

• First Aid Kits (3 on site) clean and fully stocked

  Yes

  No

  N/A

• Office locked

  Yes

  No

  N/A