RETAIL AUDIT (Shop and Vendering)

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Customer Service

• Staff in uniform and are efficient, helpful, organised and projecting a positive attitude

  Yes

  No

  N/A

• Queue and flow of guests in the shop managed

  Yes

  No

  N/A

• Efficiency and speed of service adequate

  Yes

  No

  N/A

• Leaders, staff and guests liaised with during service

  Yes

  No

  N/A

• Retail Senior aware of scores from the guests reports and able to comment on them

  Yes

  No

  N/A

Health and Safety (credibility)

• Cleaning rota's in place and up to date

  Yes

  No

  N/A

• Area behind tills clean and litter free

  Yes

  No

  N/A

• Front of shop clean, tidy and litter free

  Yes

  No

  N/A

• Fire exits kept clear and accessible

  Yes

  No

  N/A

• Shop opening times on display

  Yes

  No

  N/A

• Fully stocked First Aid Kits available

  Yes

  No

  N/A

• Freezer temperature checks up to date

  Yes

  No

  N/A

• Chemicals as per COSHH guidelines

  Yes

  No

  N/A

• Stock on shop floor in date

  Yes

  No

  N/A

• Stock in store rooms rotated

  Yes

  No

  N/A

• Stock stored safely in store rooms (not too high on shelves and max 6 cases high on floor)

  Yes

  No

  N/A

• Retail staff aware of current departmental objectives

  Yes

  No

  N/A

• Pick n Mix clean and tidy, scoops clean and procedure in place for disposing wasted sweets

  Yes

  No

  N/A

• Risk Assessments in place and up to date

  Yes

  No

  N/A

Staff

• Staff programme available

  Yes

  No

  N/A

• Star Files - staff are only completing tasks that they have signed to say they have received and understood the training

  Yes

  No

  N/A

Range and Merchandising

• All items stocked are within the approved range

  Yes

  No

  N/A

• All core range products are stocked

  Yes

  No

  N/A

• All items are clearly and correctly priced

  Yes

  No

  N/A

• Stock is clean and well presented

  Yes

  No

  N/A

• Branded products outward facing

  Yes

  No

  N/A

• All shelves fully stocked (no empty spaces)

  Yes

  No

  N/A

• Till space is utilised

  Yes

  No

  N/A

• No more than 8 localised items are stocked (OSM and LC only)

  Yes

  No

  N/A

• Store rooms are tidy and organised

  Yes

  No

  N/A

Vending

• Vending machines fully stocked

  Yes

  No

  N/A

• Vending machines fully operational

  Yes

  No

  N/A

• Planogram on Mars machine is being adhered to (inc. selling prices)

  Yes

  No

  N/A

• Vending machines are positioned appropriately to maximise revenue

  Yes

  No

  N/A

• Outside of machines are clean

  Yes

  No

  N/A

• Inside of machines are clean

  Yes

  No

  N/A

• Procedure in place for reporting faulty machines

  Yes

  No

  N/A

Financial Awareness

• Outlet is cashed up on a daily basis

  Yes

  No

  N/A

• Procedure in place for following up discrepancies (till reading vs. actual banking)

  Yes

  No

  N/A

• Banking and float securely stored

  Yes

  No

  N/A

• Float checked to ensure that it is correct

  Yes

  No

  N/A

• Retail Senior aware of the current SPH and is able to comment why it is at that level

  Yes

  No

  N/A

• Retail Senior aware of current GP% and is able to comment why it is at that level

  Yes

  No

  N/A

• Deliveries are checked on arrival

  Yes

  No

  N/A

• Able to talk through and demonstrate the system in place for processing purchase orders, delivery notes and invoices

  Yes

  No

  N/A

• Able to talk through the system in place for recording any stock that leaves the shop without being paid for (e.g. Wastage, transfers to other departments)

  Yes

  No

  N/A

• Revenue and deliveries are input on retail stock sheet on a weekly basis

  Yes

  No

  N/A

Areas of attention and action plan (please give timescales)

• Action Points, to be completed by and completion date

• Retail Manager

  Sign

• General Manager

  Sign