Was the shop's appearance pleasant?
Was the service or product available?
Was your request addressed properly?
Was the staff friendly and accomodating?
Was the price of the product reasonable?
Did the cashier serve you in a timely manner?
Overall, are you satisfied with with your visit?
Comments and Suggestions
Retail Customer Satisfaction Survey Form
This customer satisfaction form can be used to collect feedback from customers who visit your retail shop. Make sure that the survey kiosks are easy to locate by putting signages. This form covers an evaluation of the shop’s appearance, products and services offered, pricing, staff and the overall purchasing experience. Get insights from customers through the comments and suggestions field. Customers have the option to enter their name and provide a digital signature at the end of the survey. Use iAuditor to gather data and determine what areas need to be improved. Compile all customer surveys across all branches and use the Analytics feature to track overall customer satisfaction.
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