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Survey

Survey

Was the shop's appearance pleasant?

Was the service or product available?

Was your request addressed properly?

Was the staff friendly and accomodating?

Was the price of the product reasonable?

Did the cashier serve you in a timely manner?

Overall, are you satisfied with with your visit?

Comments and Suggestions

Please share with us a few things the product could do better.

Completion
Customer's Name (Optional)

thankyou740.jpg

Retail Customer Satisfaction Survey Form Checklist

Created by: SafetyCulture Staff | Industry: General | Downloads: 263

This customer satisfaction form can be used to collect feedback from customers who visit your retail shop. Make sure that the survey kiosks are easy to locate by putting signages. This form covers an evaluation of the shop’s appearance, products and services offered, pricing, staff and the overall purchasing experience. Get insights from customers through the comments and suggestions field. Customers have the option to enter their name and provide a digital signature at the end of the survey. Use iAuditor to gather data and determine what areas need to be improved. Compile all customer surveys across all branches and use the Analytics feature to track overall customer satisfaction.

Signup for a free iAuditor account to download and edit this checklist. It will be added to your free account and you will be able to conduct inspections from your mobile device.

Download and edit this free checklist

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Survey

Survey

Was the shop's appearance pleasant?

Was the service or product available?

Was your request addressed properly?

Was the staff friendly and accomodating?

Was the price of the product reasonable?

Did the cashier serve you in a timely manner?

Overall, are you satisfied with with your visit?

Comments and Suggestions

Please share with us a few things the product could do better.

Completion
Customer's Name (Optional)

thankyou740.jpg