Retail - Internal Quality NPS Feedback

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Retail Branch Feedback

How would you score the overall service and quality provided by the national vehicle preparation teams?
For what reason are you unhappy with the service or quality provided?
Can you provide some specific vehicle examples, so that we can investigate further?
Please provide any examples in the below box.
How would you score the compliance and adherence to the cosmetic Motorpoint Standard?
For what reason are you unhappy with the compliance for the cosmetic standard of vehicles?
Can you provide some specific vehicle examples, so that we can investigate further?
Please provide any examples in the below box.
How would you score the compliance and adherence to the Mechanical Motorpoint Standard?
For what reason are you unhappy with the compliance for the Mechanical standard of vehicles?
Can you provide some specific vehicle examples, so that we can investigate further?
Please provide any examples in the below box.
How would you score the responsiveness of the Preparation Manager group when a quality failure is escalated to them?
For what reason are you unhappy with the compliance for the response of the Preparation Managers?
Can you provide some specific vehicle examples, so that we can investigate further?
Please provide any examples in the below box.
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