Retail - Regional Manager Floorwalk - duplicate

• Site conducted

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• Conducted on

  Date

• Prepared by

• Location
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• What is the reason for your visit to this site?

  Scheduled Visit

  Unannounced Visit

  Performance Based

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• Please provide more information regarding visit

Floorwalk

First Impressions

• Confirm the following areas of the business have been inspected and meet company expectations

• Totem covers are current and in good condition. Where absent, bollards are painted and presentable.

  Yes

  No

  N/A

• Canopies must be clean, free from moss and undamaged. Any issues reported to Mitie?

  Yes

  No

• All windows are clean and clear, free from fixings/blutac/sellotape etc.

  Yes

  No

  N/A

• All posters are in pristine condition, current and with the correct slashes.

  Yes

  No

  N/A

• Entrance ways are free from rubbish and are clear of weeds, snow, ice etc.

  Yes

  No

  N/A

Promotional Zone

• Are the the 3 Hot spots correctly positioned?

  Yes

  No

  N/A

• Is the current promotional Dining set in and around the front area?

  Yes

  No

  N/A

• Does (1) hotspot have (1) correct occasional/rug does (2) have correct occasional/rug and (3) hotspot (3) have correct occasional/rug? <br>

  Yes

  No

  N/A

Brand Area - La-Z Boy

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Is bench FS action demonstrated?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Are wall colours as per brief (white)?

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are large posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area? (update with current dining range)

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit? If not has this been reported to Mitie?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Is all advertised Line POS present and correct?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - Endurance

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Is bench FS action demonstrated?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Are wall colours as per brief (endurance wallpaper/Iced Frappe)?

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area? (will update with assigned dining range)

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - SiSi

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct

  Yes

  No

  N/A

• Are wall colours as per brief (white)?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - Inspire

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Is Sofa Bed action open and demonstrated?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Are wall colours as per brief?

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - G Plan

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Are wall colours as per brief (grey)?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - Botanicals

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Are wall colours as per brief (grey)?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - LLB

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Are wall colours as per brief (grey)?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Brand Area - Ideal Home

• Is best seller or lead line in hotspot?

  Yes

  No

  N/A

• Are head rolls present and correct?

  Yes

  No

  N/A

• Are wall colours as per brief (grey)?

  Yes

  No

  N/A

• Is the correct Pattern booked in the bay, is it positioned as per myScSshowroom

  Yes

  No

  N/A

• Is the brand Carpet visible, and merchandised correctly?

  Yes

  No

  N/A

• Where possible are posters in pairs?

  Yes

  No

  N/A

• Is all POS correct in the branded area, as per the current POS instruction?

  Yes

  No

  N/A

• Is the assigned dining range in branded area?

  Yes

  No

  N/A

• Are all Vinyl stand graphics correct, and headers where applicable?

  Yes

  No

  N/A

• Lighting, both ceilings and lamps all lit?

  Yes

  No

  N/A

• All reclining actions working and backs Velcro correctly?

  Yes

  No

  N/A

• All occasional ticketed?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Flooring

• Is hotspot (1) - 3 lead line carpets in place? (1) - (2) - (3)

  Yes

  No

  N/A

• Check 5 random Lecterns vs the range plan (Detail ranges in the response box)

• Check 5 random messages vs Latest POS instruction (Detail checks in the response box)

• Floors free and clean from fluff?

  Yes

  No

  N/A

• Is the desk area tidy?

  Yes

  No

  N/A

• Glass display clean and free from cutter?

  Yes

  No

  N/A

• Vinyl and laminate stands correctly ticketed?

  Yes

  No

  N/A

• Laminate stands are fully illuminated? If not has this been reported to Mitie?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Core Product Display

• Are all ranges placed as per the block diagram

  Yes

  No

  N/A

• All display furniture and tables are easily accessible by customers and staff for use and demonstration?

  Yes

  No

  N/A

• All furniture and tables are well presented. e.g. seams are aligned, creasing smoothed out and furniture appears unused?

  Yes

  No

  N/A

• All clearance stock priced to clear, legal and correct - Example showing a 'Was" price?

  Yes

  No

  N/A

• Recliners are in position with no trailing wires and are able to fully recline and backs velcro correctly?

  Yes

  No

  N/A

• All bulbs should be in working in order in both ceiling lighting and display lamps?

  Yes

  No

  N/A

• Any additional comments regarding this area?

Price Brief Check

• Sample check 5 furniture / 5 occasional price tickets vs Brief

  Yes

  No

  N/A

• What date was this completed?

  Date

• Has the manager checked the range layout matches the latest range plan?

  Yes

  No

• Has a full flooring pricing brief check been completed?

  Yes

  No

  N/A

• What date was this completed?

  Date

Point of Sale

• All Point of Sale is current, correct well presented and free from rips. Not shabby in appearance, faded and not stapled to walls?

  Yes

  No

  N/A

• All TV screens are in full working order? If no has this been reported to the relevant department?

  Yes

  No

  N/A

• Complete a random of 5 headers and footers against the price brief. Give Details.

• Are care kits displayed in the correct position?

  Yes

  No

  N/A

Overall Interior Showroom Standards

• Floors are clean and clear, swept, hoovered and hazard free?

  Yes

  No

  N/A

• All furniture to be well maintained, clean, dust free, plumped and presentable

  Yes

  No

  N/A

• All occasional furniture is dust free and polished?

  Yes

  No

  N/A

• Are spotlights positioned correctly and in working order? If no has this been reported to the correct department?

  Yes

  No

  N/A

Other Areas

Lifts

• Lifts are accessible both upstairs and down, are clean and tidy and in good working order?

  Yes

  No

  N/A

Toilets

• Toilet facilities are clean and presentable?

  Yes

  No

  N/A

• Are all toilets stocked with hand soap, paper towels or hand driers?

  Yes

  No

  N/A

Kitchen

• The kitchen is in good working order and presentable. e.g. cupboard doors fitted and no evidence of damage?

  Yes

  No

  N/A

• Kitchen appliances are clean and ready to use. e.g kettle, microwave, fridge etc?

  Yes

  No

  N/A

• Surfaces are kept clean and clear of clutter?

  Yes

  No

  N/A

• Branch is conforming to the DMR and waste disposal procedure?

  Yes

  No

  N/A

Branch Office and Manager's Desk

• Office areas are tidy, operate a clear desk policy and paper is stored neatly?

  Yes

  No

  N/A

• Showroom desks tidy and show no signs of GDPR breach?

  Yes

  No

  N/A

• You must attach a photo as evidence:

  Media

• Tablets being stored correctly and in the correct protective cases?

  Yes

  No

  N/A

Health & Safety

• Under mezzanine area is tidy and any items stored are clearly visible and accessible.

  Yes

  No

  N/A

• You must attach a photo as evidence:

  Media

• Fire doors are clear and easily accessible.

  Yes

  No

  N/A

• Storage cupboards are accessible and tidy.

  Yes

  No

  N/A

• You must attach a photo as evidence:

  Media

• Store warehouses are accessible, products are stored tidily and walkways are clear.

  Yes

  No

  N/A

• You must attach a photo as evidence:

  Media

• All staff members in date of work right assesments?

  Yes

  No

  N/A

• Are all 1.2 mtr units attached to walls?

  Yes

  No

  N/A

Any Other Business

• Is letter box being used?

  Yes

  No

  N/A

• Are all staff wearing lanyards? If not have they been ordered?

  Yes

  No

  N/A

• Are all staff adhering to the correct dress code?

  Yes

  No

• Is showroom music on and to the correct volume?

  Yes

  No

• Are Mini DCs tidy where applicable?

  Yes

  No

  N/A

• Is the rear of the building free from rubbish?

  Yes

  No

  N/A

Sign-off

• Name & SIgnature

  Sign