RTB - Venue Audit

• Conducted on

  Date

• Prepared by:

• Park:

• Venue:

Front of House

• Is the complex entrance looking smart and inviting providing a great first impression?

  Yes

  No

• Opening times on display and relevant to the season? (off peak/Peak)

  Yes

  No

• POS up-to-date and in good repair? (Including banners/pavement signs/ Posters)

  Yes

  No

• Bins clean and empty?

  Yes

  No

• Floors jet washed and stain free?

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

Front of House - Restaurant

• Venue smells clean and fresh?

  Yes

  No

• All walls clean and in good repair?

  Yes

  No

• All bulbs working?

  Yes

  No

• How many are out?

• Furniture clean Inc. legs?

  Yes

  No

• Furniture maximised - no gaps and in line?

  Yes

  No

• Floors clean and polished?

  Yes

  No

• Are tables clean?

  Yes

  No

• Air con Filters clean? And temperature acceptable?

  Yes

  No

  N/A

• Windows clean and smear free?

  Yes

  No

• Curtains and blinds Clean?

  Yes

  No

• Bins clean and empty?

  Yes

  No

• Menus visible and clean?

  Yes

  No

• Pepsi max menu holders in place and stocked correctly?

  Yes

  No

• Dart Board and pool tables, in good repair with darts, cues and chalk available.

  Yes

  No

  N/A

• TV's on and channel appropriate, soft music, sky sports news or live event?

  Yes

  No

• POS- Available, clean, appropriate to the restaurant & up to date? (Including upcoming sporting events)

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

Bar Service Points - Restaurant

• Fridges and back bar well stocked no gaps?

  Yes

  No

• Tills clean and working?

  Yes

  No

• Any products unavailable?

  Yes

  No

• Displays - Are they appealing and to spec?

  Yes

  No

• Promotions advertised?

  Yes

  No

• Bulbs working?

  Yes

  No

• How many are out?

• All service equipment working? Including all T-bars/fonts and frozen drinks machines

  Yes

  No

• Floor clean?

  Yes

  No

• Bar boards all full and up to date?

  Yes

  No

• Queue system in place and no unacceptable waits?

  Yes

  No

• Cocktail area set up and in use?

  Yes

  No

• Cask ale on sale and cask Marque plaque on display?

  Yes

  No

  N/A

• Legal Bar notices on display, Tariff/Authorisation to sell?

  Yes

  No

• Paper straws in use (no plastic straws on the bar)?

  Yes

  No

• All garnish prepped and in use – Limes/strawberries/lemons/mint/oranges?

  Yes

  No

• Speed and efficiency, did a team member have to leave the bar to get stock/glassware/ice/change?

  Yes

  No

• Food m/c working, clean and full? (Nuts,Krax etc.)

  Yes

  No

• Training aides available and easy to access – Perfect serve calendars and cocktail specs?

  Yes

  No

• Optic Bars: Correct product on optics? Gordons/Gordons Pink/Smirnoff/C.M spiced/JD/Bacardi/Bells?

  Yes

  No

  N/A

• Free pour bars: are the most popular products front, centre and double banked?

  Yes

  No

  N/A

• Glassware policy adhered to? And sufficient stock available?

  Yes

  No

• Opening and closing checklists in use and up to date?

  Yes

  No

• Drinks menu available?

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

Kitchen

• Is the hygiene diary up to date in the bar and the kitchen?

  Yes

  No

• Day dots correct? (please check 3 random fridges)

  Yes

  No

• All products in date? (Please check 3 random fridges)

  Yes

  No

• Are all hand wash sinks in use with anti-bacterial soap and Blue roll available?

  Yes

  No

• Have all chefs completed level 2 FSE training?

  Yes

  No

• Are all spec sheets visible and in use in the kitchen?

  Yes

  No

• Is star chef available and can the team member access the information

  Yes

  No

• All kitchen equipment clean and in working order?

  Yes

  No

• Is the hot holding equipment being utilised effectively?

  Yes

  No

• Is there a supervisor on shift that has a level 3 food hygiene qualification?

  Yes

  No

• What is the wait on Food? – check next ticket is it below 30mins?

  Yes

  No

• Observe the pass- Is the food served to spec?

  Yes

  No

• Check Temp of food on the pass – is it above 63??

  Yes

  No

• Are the correct vessels being used to serve the product?

  Yes

  No

• Has someone been allocated the role to Expo?

  Yes

  No

• Take aways and Hot dogs – opening times displayed and menus available

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

Font of House - Showbar

• Venue smells clean and fresh?

  Yes

  No

• All walls clean and in good repair?

  Yes

  No

• All bulbs working?

  Yes

  No

• How many are out?

• Furniture clean Inc. legs?

  Yes

  No

• Furniture maximised - no gaps and in line?

  Yes

  No

• Floors clean and polished?

  Yes

  No

• Are tables clean?

  Yes

  No

• Air con Filters clean? And temperature acceptable?

  Yes

  No

  N/A

• Windows clean and smear free?

  Yes

  No

• Curtains and blinds clean?

  Yes

  No

• Bins clean and empty?

  Yes

  No

• POS- Available, clean, appropriate to the restaurant & up to date? (Including upcoming sporting events)

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

Bar Service Point - Showbar

• Fridges and back bar well stocked no gaps?

  Yes

  No

• Tills clean and working?

  Yes

  No

• Any products unavailable?

  Yes

  No

• Displays - Are they appealing and to spec?

  Yes

  No

• Promotions advertised?

  Yes

  No

• Bulbs working?

  Yes

  No

• How many are out?

• All service equipment working? Including all t-bars/fonts and frozen drinks machines

  Yes

  No

• Floor clean?

  Yes

  No

• Bar boards all full and up to date?

  Yes

  No

• Queue system in place and no unacceptable waits?

  Yes

  No

• Cocktail area set up and in use?

  Yes

  No

• Cask ale on sale and cask Marque plaque on display?

  Yes

  No

  N/A

• Legal Bar notices on display, Tariff/Authorisation to sell?

  Yes

  No

• Paper straws in use (no plastic straws on the bar)?

  Yes

  No

• All garnish prepped and in use – Limes/strawberries/lemons/mint/oranges?

  Yes

  No

• Speed and efficiency, did a team member have to leave the bar to get stock/glassware/ice/change?

  Yes

  No

• Food m/c working, clean and full? (Nuts,Krax etc.)

  Yes

  No

• Training aides available and easy to access – Perfect serve calendars and cocktail specs?

  Yes

  No

• Optic Bars: Correct product on optics? Gordons/Gordons Pink/Smirnoff/Captain morgans spiced/Jack Daniels/Bacardi/Bells?

  Yes

  No

  N/A

• Free pour bars: are the most popular products front, centre and double banked?

  Yes

  No

  N/A

• Glassware policy adhered to? And sufficient stock available?

  Yes

  No

• Opening and closing checklists in use and up to date?

  Yes

  No

• Drinks menu available?

  Yes

  No

Back of House

• Bin areas clean and evidence of recycling?

  Yes

  No

• Glass wash and pot wash areas clean and litter free?

  Yes

  No

• Glass washers and ICE machine clean and working?

  Yes

  No

• Fire evacuation procedure in place and displayed?

  Yes

  No

• Targets displayed and updated?

  Yes

  No

• PIPS and SIPS board in use and up to date?

  Yes

  No

• Evidence of a pre service meeting?

  Yes

  No

• Team notice board in action?

  Yes

  No

• Team Incentive in place and visible?

  Yes

  No

• Team rooms organised and clean?

  Yes

  No

• Evidence of Company values?

  Yes

  No

• Offices organised and clean?

  Yes

  No

• Were the storerooms clean, tidy and organised and locked?

  Yes

  No

• Is the daily cellar checklist in use and up to date?

  Yes

  No

• Any other comments:

• Any other pictures:

  Media

External Areas

• Furniture in good repair and clean?

  Yes

  No

• Bins clean and empty?

  Yes

  No

• Designated smoking area displayed and in use?

  Yes

  No

• Ashtrays - clean and sufficient amount in place?

  Yes

  No

• Cushions out and clean?

  Yes

  No

  N/A

• Decking heaters on and in use?

  Yes

  No

  N/A

• Dog bowls in use and clean?

  Yes

  No

• Floors jet washed and stain free?

  Yes

  No

• Menus available?

  Yes

  No

  N/A

• Dedicated clearer on duty?

  Yes

  No

  N/A

• Flowerbeds litter free and flowers not dead?

  Yes

  No

Toilets

• Smell clean and fresh?

  Yes

  No

• Toilet roll available in each cubicle?

  Yes

  No

• Soap dispensers full and working?

  Yes

  No

• Floors litter free and clean?

  Yes

  No

• Mirrors clean and smear free?

  Yes

  No

• Hand dryers working and clean?

  Yes

  No

• All locks working?

  Yes

  No

• All flushers working?

  Yes

  No

• Bins empty and clean?

  Yes

  No

• Hot water working?

  Yes

  No

• All poster frames full and up to date?

  Yes

  No

• All urinals and pans unblocked and working including toilet seats?

  Yes

  No

• Baby changer in use and clean?

  Yes

  No

• All bulbs working?

  Yes

  No

• How many are out?

• Any other comments:

• Any other pictures:

  Media

Team

• All team mandatory trained? Food safety/Health and safety/Licensing etc?

  Yes

  No

• All team CAM trained?

  Yes

  No

• Uniform check, all team equipped Inc. name badges and Dallas keys?

  Yes

  No

• Ask a random team member what job specific training they have received? Is the answer acceptable?

  Yes

  No

• Has all team received a PI review?

  Yes

  No

Services

• Please order a drink and dish form the menu and add pictures please:

• Meal ordered:

  Media

• Drink ordered:

  Media

• Queue control - Was the order queue acceptable? (Less than 5 minutes)

  Yes

  No

• Did you receive perfect serve on your drinks?

  Yes

  No

• Did your food arrive within 20 minutes?

  Yes

  No

• Was the food delivered hot and to spec?

  Yes

  No

• Did you receive a check back with in 5 minutes?

  Yes

  No

• Has the team provided Great service during your visit?

  Yes

  No

• Was it service with a smile?

  Yes

  No

• Any other comments:

Other Retail

• Vending – are all machines in working order, glass clean and fully stocked (max 3 spirals empty)

  Yes

  No

• Are the vending price correct?

  Yes

  No

• Are impulse ice-cream machines full, working and to the correct planogram?

  Yes

  No

• Is the kids shop/kart opening times displayed?

  Yes

  No

• Is the kids shop/kart full and correctly merchandised? (40% Smiffys/ 60% TED)

  Yes

  No

• Arcade - All machines working, team available, correct uniform and machines fully stocked.

  Yes

  No

• Is the entertainment "what's on" board full and up to date. Can you identify what entertainment is running today?

  Yes

  No

• Any other comments:

Financial Performance & Compliance

• Is the NEW Stock box in place and implemented?

  Yes

  No

• Line checks in place and completed?

  Yes

  No

• Has the weekly stock take been completed and results displayed and action plan in place?

  Yes

  No

• Is the venue licence displayed and up to date?

  Yes

  No

• YTD Retail financial performance reviewed and is the current performance ahead of YTD budget?

  Yes

  No

• Is the approved Retail wage tracker in use and up to date?

  Yes

  No

• Is there minutes recorded from the last Retail team meeting? And was it within the last 2 weeks?

  Yes

  No

• Is the wage tracker complete and forecast in place for upcoming weeks?

  Yes

  No

• Is the YTD wage % within 0.5% of Budget or better?

  Yes

  No

• Is there an action plan in place to improve this?

  Yes

  No

• Please provide key points of the plan:

• Retail REEVOO reviewed and is the current YTD performance ahead of PY?

  Yes

  No

• Is there an action plan in place to improve this?

  Yes

  No

• Please provide key points of the plan:

• Food Margin – Within 1% of budget or more?

  Yes

  No

• Is there an action plan in place to improve this?

  Yes

  No

• Please provide key points of the plan:

• Wet Yield above 99.9%?

  Yes

  No

• Is there an action plan in place to improve this?

  Yes

  No

• Please provide key points of the plan:

• Any other comments:

Team Engagement

• During the visit did anybody of the team stand out and if so in what category of employee would you list them and why?
  
  * Engaged - loving their role and has a positive impact? star of the future?
  * Neutral - Just going on autopilot getting through the shift - needs coaching and developing into a number 1?
  * Actively Disengaged - Really looks disinterested, has a bad attitude and is somebody that is not culture fit for our business.
  
  Please choose your answer below and provide your feedback in the comments section.
  

• Engagement level?

  Engaged

  Neutral

  Actively Disengaged

• Further comments:

• Select date

  Date

• Add signature

  Sign