Revisit and SEG report

• Previous Engineer Name

• Previous Engineer Tech Number

• Date of revisit

  Date

• Engineer (completing visit)

• Location (No house humber)
  Address

Revisit detail

• Type of visit

  Revisit - 90 days

  MSV

  SEG visit

• Reason for visit

  Select Signal issues Picture issues Telephony issues Broadband issues Cabling issues Customer education Other

  • Signal issues
  • Picture issues
  • Telephony issues
  • Broadband issues
  • Cabling issues
  • Customer education
  • Other

• Other - please give details

• Previous visit date

  Date

• Is customer present to confirm details of previous visit?

  Yes

  No

  N/A

• Was customer aware of SEG card?

  Yes

  No

  N/A

• Was SEG card left and fully completed?

  Yes

  Left but not fully completed

  No

  N/A

• Customer comments - please detail any customer comments on the previous visit or need for todays call

Resolution

• What was required to complete the service?

  Select Customer education Dish LNB Cabling STB No fault found

  • Customer education
  • Dish
  • LNB
  • Cabling
  • STB
  • No fault found

• Engineer comments

• Photo where required - record all items that require to be rectified/replaced

  Media

Satisfaction

• Thank this customer for their time and apologise for the inconvenience. Assure them that their feedback helps us to improve the quality of service we deliver.

Sign-off

• Customer Signature (where available)

  Sign

• Engineer signature

  Sign

• Send a copy of the completed document to Team Manager