Revisit Feedback Sheet N0101

• Previous Engineer Name (if known)

• Previous Engineer Tech Number

• Date of revisit

  Date

• Engineer (completing visit)

• Job number and street / town location only
  Address

Revisit detail

• Reason for today's visit (is it the same issue the customer is experiencing )

  Select Signal issues Picture issues Telephony issues Broadband issues Cabling issues Customer education Other

  • Signal issues
  • Picture issues
  • Telephony issues
  • Broadband issues
  • Cabling issues
  • Customer education
  • Other

• Previous visit date

  Date

• Customer comments - please detail any customer comments on the previous visit or need for todays call

• Learnings: what could the previous engineer have done to avoid this revisit ?

Resolution

• What was required to complete the service today

  Select Customer education Dish LNB Cabling STB No fault found

  • Customer education
  • Dish
  • LNB
  • Cabling
  • STB
  • No fault found

• Full service health check: have you visited the dish today , if not why not and have you escalated to a TM ?

Satisfaction

• Photos: please record any visible quality issues

  Media

• Thank this customer for their time and apologise for the inconvenience. Assure them that their feedback helps us to improve the quality of service we deliver.

Sign-off

• Engineer signature

  Sign

• Send a copy of the completed document to Team Manager