Information

  • Region #

  • store #

  • Conducted on

  • Prepared by

  • Location

Department Sales

  • Is Cosmetician aware of Cosmetic and Prestige YTD Sales?

  • Cosmetic Sales YTD =

  • Prestige Sales YTD =

Customer Experience

  • Is the department being scheduled to the needs of the business?

  • Are Cosmeticians following Rexall's Dress Code Guidelines?

  • Are Service Standards being upheld? (Client Files, Follow ups, use of Derm Tools)

  • Make-up station Clean and prepped? Kleenex filled in wall pillars?

  • Cash Desk clean and uncluttered, with upsell item available?

  • Are testers clean, sanitary and labelled

  • Showcase/base shelves clutter free and dust free.<br>

  • Cosmetic Cash signed on with cash drawer ready for business

  • Pricing integrity 100%, labels in place, flyer items priced. (Including new and now, ppk's and table displays)

In Stock

  • Are holes on the Sales Floor, items that cannot be ordered at this time?

  • How many holes are there?

Shrink Controls

  • Is department up to date on all RTV's posted on the portal?

  • Expired log up to date and stock being rotated.

  • Are inventory levels on shelf at manageable levels? (2-3 per item and 5 max for top selling skus.) This includes Showcase items and Fragrances.

Merchandising and Stockrooms

  • Is the integrity of the Planograms maintained?

  • Is the department fully faced?

  • Is department merchandising the NOP effectively?

  • Is the weekly Playbook being followed?

  • Is the back room, cage and drawers organized and properly labelled?

Other

  • Have all customers been informed about Tell Rexall and asked if they collect AirMiles?

  • Communication log kept in Dept.

  • Store visit recaps printed and kept in Dept. communication binder AND on the Regional Tour notes Clipboard.

Misc. Follow-up

  • Are there any training needs?

  • Misc Housekeeping

Sign Off

  • Managers Name

  • Add signature

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