RFD Commercial Store Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

Sales

• Store management able to give detailed insight into store performance & commercial decisions made

  Yes

  No

  N/A

• Store Management have printed and prepared the weekly contribution report

  Yes

  No

  N/A

• Weekly Sales Update has been printed, shared & then displayed on notice board

  Yes

  No

  N/A

• Daily Communication book is completed & all staff on duty have been fully briefed

  Yes

  No

  N/A

• Product in correct location according to current guidelines and priority order

  Yes

  No

  N/A

• Best sellers are in key sight lines & all staff aware of the location/units sold last week

  Yes

  No

  N/A

• Product blocking of key volume lines as per visual guidelines if required

  Yes

  No

  N/A

• Evidence of daily replenishment with good representation of size ratios across the sales floor

  Yes

  No

  N/A

• POS offers being promoted in prominent locations using the correct signage material and is balanced

  Yes

  No

  N/A

Service

• Are staff visible on the shop floor, representing the brand uniform including name badges and DSES pins

  Yes

  No

  N/A

• Are customers being acknowledged, greeted with a smile throughout the shop

  Yes

  No

  N/A

• Is the store achieving the mystery shop target & if not is there action plan in place where results are below expectation

  Yes

  No

  N/A

• Is the experience at the till point quick, efficient with CRM being driven by the store team

  Yes

  No

  N/A

• Are customers given a warm farewell as they leave ("thank you very much, hope to see you again")

  Yes

  No

  N/A

Standards - Windows

• Signage, glasswork, interior and exterior clean, lights working and positioned correctly on product

  Yes

  No

  N/A

• Have mannequins been positioned correctly and are they dressed as per guidelines with sizes available in store

  Yes

  No

  N/A

• Are window graphics / props correct as per the most recent brand directive / trade license and promotion permits updated

  Yes

  No

  N/A

Standards - Front Of House

• Are housekeeping standards being followed with daily cleaning evident across the floor

  Yes

  No

  N/A

• Is the fixture placement and store layout in line with the current guideline or as agreed with VM / OPS

  Yes

  No

  N/A

• Product on mannequins dressed according to VM update and see it buy principle is being used

  Yes

  No

  N/A

• Are the stock levels as per the ideal holding of the store and fixtures/walls not over or under filled

  Yes

  No

  N/A

• Are all items tagged correctly as per the currently brand guidelines

  Yes

  No

  N/A

• Are all correct graphics being used in windows and throughout the store

  Yes

  No

  N/A

• Refund/Exchange policy displayed & Customer happiness meter functional

  Yes

  No

  N/A

Standards - Back Of House

• Is product accessible and stored neatly

  Yes

  No

  N/A

• Are notice boards updated with all relevant Lals/Brand/Store information

  Yes

  No

  N/A

• Is CCTV working and team checking daily

  Yes

  No

  N/A

• Are all personal items stored securely in lockers

  Yes

  No

  N/A

• Are Graphics/POS not in use stored safely or returned to warehouse when directed

  Yes

  No

  N/A

People

• Are staff able to discuss sales performance and clear on what is expected of them today

  Yes

  No

  N/A

• Are staff knowledgeable on key product information and demonstrating this when engaging with customers

  Yes

  No

  N/A

• Do all new joiners have a live induction checklist

  Yes

  No

  N/A

• Are probationary reviews being utilized and employees aware of areas for personal development

  Yes

  No

  N/A

• Is staff performance being monitored and required training taking place to achieve excellence across AOR

  Yes

  No

  N/A

• Is Store is operating at planned headcount

  Yes

  No

  N/A

• Is Annual Leave planned for the year ahead taking into account the key trading periods

  Yes

  No

  N/A

• Is there a process in place for reward and recognition

  Yes

  No

  N/A

• Has daily and weekly schedule been set up to reflect current trading patterns in this specific location

  Yes

  No

  N/A

• Do staff know the most recent stock take result and are aware of the highest areas of loss

  Yes

  No

  N/A

Admin

• Are all files updated and correct as per business requirements - SOP/Commercial/Master file/Stock in-out

  Yes

  No

  N/A

• Are all cash related documents updated including the daily banking and till handovers

  Yes

  No

  N/A

• Is store banking schedule being followed and any issues escalated to Area/Ops/Finance

  Yes

  No

  N/A

• Have all maintenance issues had tickets raised and regular follow up taken place until completion

  Yes

  No

  N/A

• Is a tracker in place and updated for any additonal hours accrued

  Yes

  No

  N/A

• Is petty cash being used in line with policy

  Yes

  No

  N/A

• Are the stores aware of most recent audit results and has action been taken to address non-compliance

  Yes

  No

  N/A

• Are key and safe controls in place as per business expectations

  Yes

  No

  N/A

Actions required with Completion Dates

• Area Mgr / Ops Mgr Signature

  Sign

• Store Incharge Signature

  Sign