RGM Store Visit review Document Updated Nov 2014

• Audit Title

• Branch Location/Store Number

• Prepared by

• Select date

  Date

• Manager Present?

• Store team present? (List Names)

• Address, Store Details
  Address

What does Good look like? Environment and 1st Impressions

• Is the shop front clean? Windows smear free, paint work clean, Window frames clean? Outside shopfront clean from weeds, rubbish and moss?

  Yes

  No

  N/A

• Are the window posters correct? Commercial priority 1 & 2 current and correct

  Yes

  No

  N/A

• A Board current and messaging correct? Placed in commercial position?

  Yes

  No

  N/A

• Counters organised and welcoming? Clean tidy and free from clutter? (Missing keyboards? Missing Mouse?)

  Yes

  No

  N/A

• Have you performed a shop floor walk this morning - Are all demo's executed, Accessories merchandised.

  Yes

  No

  N/A

• Is the music on and playing at a suitable level for creating a great atmosphere?

  Yes

  No

  N/A

• Are all colleagues well presented? Uniform standards ahered to? Colleagues smart, tidy and ready for customers?

  Yes

  No

  N/A

• Are demo devices all working and charged with the relevant content rolling?

  Yes

  No

  N/A

• Are all displays correct to planograms? Macro and Micro?

  Yes

  No

  N/A

• Are all hero ends and gondolas merchandised correctly? TV's working displaying content, laptops, tablets etc.?

  Yes

  No

  N/A

• Any specific issues that need escalating. Note here via media.

  Media

Key Enablers for world class performance

• Are colleagues clear on the reward bandings and current Promotions X

  Yes

  No

  N/A

• Current PPCR performance? Is store tracking above regional average?

  Yes

  No

  N/A

• Supercharged update briefed and current Promotions inc. Winning the weekend briefed?

  Yes

  No

  N/A

• Do you have a clear tracker in place to show individual performance?

  Yes

  No

  N/A

• Is the store on target to hit the £ Sale target? Volume vs. TGT

  Yes

  No

  N/A

• How is the reward tracking benefiting the store and colleagues? What could be better and what has worked well?

  Yes

  No

  N/A

• Tactics in driving subscription Volume. What has worked? What hasnt Worked? What can you improve?

• Engagement amongst the team?

• Discount level controlled including CASHBACK PLU and monitored with appropriate action challenges/actions taken?

  Yes

  No

  N/A

• Actions to deliver, improve or sustain performance on these key metrics.

• Whats going well and what went well last month - Actions for this month?

Approach and GREET

• CJL in place with designated managment of shopfloor presence.

  Yes

  No

  N/A

• Are customers being triaged on entry to understand needs and filter into queue process?

  Yes

  No

  N/A

• Colleagues greeting within 20-30 seconds. Eye contact and greeted with a smile? Colleagues actively greeting with name?

  Yes

  No

  N/A

• Reasons to buy explained? MORE NETWORKS, MORE TARIFFS, PINPOINT TECHNOLOGY, BEST VALUE, PROMISE PROMISE

  Yes

  No

  N/A

• All Pinpoint tablets working?

  Yes

  No

  N/A

• Colleagues actively introducing Pinpoint?

  Yes

  No

  N/A

• All colleagues aware of CJTS process? Current Time Stamp performance?

  Yes

  No

  N/A

• Evidence of colleague monthly reviews to highlight concerns or recognition

  Yes

  No

  N/A

• Are sales colleagues mentioning price promise? Summarising benefits? Right selling? (Add Notes if needed to detail?)

  Yes

  No

  N/A

• Does the store have a plan on making sure we are world class in the mystery shopping category? GREET, RIGHT SELL, CLOSE

  Yes

  No

  N/A

• Have the mystery shopping result improved on a monthly basis? If not what are the issues and solutions?

  Yes

  No

  N/A

• Is WCSS being tracked and a priority focus for the team? Is Detractory recovery set up and in R&R.

  Yes

  No

  N/A

Effectiveness for Smarter Operations

• Is deployment at the correct mix?

  Yes

  No

  N/A

• Recruitment Needs?

Routines and Rituals

• Current FMiP reporting, In store process, sign off sheets current and in use?

  Yes

  No

  N/A

• Blue Box Check completed. MSC, Banking, Petty Cash?

  Yes

  No

  N/A

Summary

• How has the month been? What can you build on? What can you share amongst the wider team?

BM Comments

• Additional Media - Follow up for next Month

  Media

• Branch Manager Monthly Comments

• BM Signature

  Sign