Ricky's 2023 Schnitzelfest Patrol

• Site conducted

  Select

• Audit Location

• Conducted on

  Date

• Prepared by

• Location
  Address

• Photo of Store Frontage (full shot)

  Media

• Manager Working

Critical Dates

• Is the location Health Permit posted and up to date ?(Provide picture)

  Yes

  No

  N/A

• Is the location Business Permit posted and up to date ?(Provide picture )

  Yes

  No

  N/A

• Is the location Liquor License posted and up to date ? ( Provide Picture)

  Yes

  No

  N/A

• Is the location's Fire Suppression System tag current and serviced on time ?

  Yes

  No

  N/A

• Are the location's fire extinguisher's serviced on time ? are all units tagged ?(provide pictures)

  Yes

  No

  N/A

• Are Exhaust hoods cleaned and serviced on time? (provide pictures )

  Yes

  No

  N/A

• Has the grease trap been serviced ?(provide pictures)

  Yes

  No

  N/A

• Is a pest control service in place? Is most recent report available ?( provide pictures)

  Yes

  No

  N/A

Summary

• Quick summary of major issues and resolution actions

Service

• Were you greeted with a warm smile and within a timely fashion?<br>(Within 30 seconds)

  Yes

  No

  N/A

• Did the person seating you point out the current feature menu? Where

  Yes

  No

  N/A

• Did the person seating you point out the new items?<br>

  Yes

  No

  N/A

• Server feature menu knowledge - Can the server answer specific questions regarding the feature menu?

  Yes

  No

  N/A

• Did the location have a Feature Launch meeting?<br>(Staff have tried items to recommend to all guests)

  Yes

  No

  N/A

• Were you offered a beverage?<br>(OJ for Breakfast, drink of the day or feature drink at lunch/dinner)

  Yes

  No

  N/A

• Did the server give you a personal recommendation for an appetizer to start? (Lunch/Dinner only)

  Yes

  No

  N/A

• Did the server recommend a specific entree?

  Yes

  No

  N/A

• Did your meal arrive within the appropriate time?<br>(Breakfast 12 minutes, Lunch 15 minutes, Dinner 18 minutes)

  Yes

  No

  N/A

• Did the server follow up on your meal within 2 bites or 2 minutes?

  Yes

  No

  N/A

• Were your plates cleared in a timely fashion?

  Yes

  No

  N/A

• Was pie or a specific dessert offered to all tables?<br>(Giving personal recommendation)

  Yes

  No

  N/A

• Were trays used to deliver drinks to guests?

  Yes

  No

  N/A

• Were the washrooms clean, tidy and full of supplies?

  Yes

  No

  N/A

• Servers in proper dress code?<br>(Ricky's shirts, black pants , Rickys apron)

  Yes

  No

  N/A

• Tables set correctly for the day part?<br>(Coffee cups at breakfast removed by 11 am)

  Yes

  No

  N/A

• Is the cleanliness of the FOH at an acceptable level?

  Yes

  No

  N/A

• Door mats clean and in good condition?

  Yes

  No

  N/A

• Was the bill presented in a timely fashion with mints in a black billfold?<br>(No black/orange, Visa, Skip etc billfolds)

  Yes

  No

  N/A

• Hostess stand is clean and organized (seating plan in place)

  Yes

  No

  N/A

Summary

• Quick summary of major issues

Feature Item Plating and Presentation

• Did you order .... Chicken Wiener Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware ( coupe plate) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?Lemon wheel? Fresh chopped parsley?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?Whipped butter on mashed ?

  Yes

  No

  N/A

• Did you order .... Pork Wiener Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware (coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?Lemon wheel? Fresh chopped parsley ?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed? Whipped butter on mashed ?

  Yes

  No

  N/A

• Did you order .... Chicken Hunter Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware (coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Fresh chopped parsley ? Creamy hunter sauce?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Pork Hunter Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware( coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Fresh chopped parsley ? Creamy hunter sauce ?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Chicken Neptune Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware ( coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? 5 Garlic shrimp? Mixed Ranchero and hollandaise sauce.

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Pork Neptune Schnitzel

  Yes

  No

  N/A

• Was this item on the correct plate ware (coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? 5 Garlic shrimp ? Mixed ranchero and hollandaise sauce ?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... A Bavarian Pretzel ?

  Yes

  No

  N/A

• Was this item on the correct plate ware ( teardrop plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? Not too much salt ?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order…. Fried Sausage Sampler and Pretzel ?

  Yes

  No

  N/A

• Was this item on the correct plate ware( teardrop plate and crescent dish ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? Not too much salt ? Sausage slightly crisp on edges and well drained ?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Schnitzel Cordon Blue Benny ?

  Yes

  No

  N/A

• Was this item on the correct plate ware( oval ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Fresh chopped parsley ? Warm braised red cabbage ? Golden brown shredded hash?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item? Eggs properly poached as per guest request ?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Lederhosen Breakfast Bowl ?

  Yes

  No

  N/A

• Was this item on the correct plate ware ( sheer bowl on a 10 inch round )as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Visible pieces of schnitzel ? Fresh chopped green onions ?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? Ranchero sauce across the bowl ? Served with toast ?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order .... Perogy, Egg and Sausage Platter ?

  Yes

  No

  N/A

• Was this item on the correct plate ware( coupe plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? Poached peroxides before sautéing ? Sautéed onions not over cooked? Sausage in centre of plate?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed? Ramekin of sour cream?

  Yes

  No

  N/A

• Did you order .... Chicken Schnitzel Wrap ?

  Yes

  No

  N/A

• Was this item on the correct plate ware( black plastic food tray or oval plate ) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Cut side facing guest ?Shingled and held together with Bamboo pick ?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide? All ingredients ents in wrap ?( Coleslaw, chef’s mix , havarti cheese , diced tomato, cucumber, and hot mustard aioli )

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed?

  Yes

  No

  N/A

• Did you order ….Salted Caramel Apple Pie ?

  Yes

  No

  N/A

• Was this item on the correct plate ware( teardrop op plate) as per Feature Guide?

  Yes

  No

  N/A

• Was the presentation correct as per Feature Guide? Zigzag of caramel sauce ?

  Yes

  No

  N/A

• Was the recipe followed as per Feature Guide?

  Yes

  No

  N/A

• Was the temperature correct for the item?<br>(Hot items hot, cold items cold)

  Yes

  No

  N/A

• Was the item served with the correct condiments and Server Responsibility followed? Fresh whipped cream ?

  Yes

  No

  N/A

Summary

• Quick summary of major issues

BOH Cleanliness and Food Safety

• Is the temperature chart completed?<br>(No more than 2 day parts missing in the past 30 days)<br>**Dish machine sanitizer test strips attached**

  Yes

  No

  N/A

• Is the iPad available with Feature prep and recipes ?

  Yes

  No

  N/A

• BOH staff in proper uniforms? Kitchen Manager and Assistants in Logo’d RICKY’S chef coat? Everyone in hats ,( hairnets if long hair) and aprons? Proper footwear ?

  Yes

  No

  N/A

• Is the kitchen area at a reasonable level of cleanliness?

  Yes

  No

  N/A

• Is there a labelling and dating system in place for all prep items ? Proper rotation ?

  Yes

  No

  N/A

• Are waste sheets posted and in current use? Check dates of last items recorded

  Yes

  No

  N/A

• Sanitizer buckets on each station<br>(Prep, Sandwich, Saute, Egg and Forno)

  Yes

  No

  N/A

• There are no expired or non spec products in use? Document discrepancies or provide pictures.

  Yes

  No

  N/A

Summary

• Quick summary of major issues

• Name and signature of Auditor

  Sign