Title Page
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Conducted on
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Prepared by
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Location
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Host/Hostess Name
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If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
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Host/Hostess provides a warm welcome (Three Steps of Service)
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Guest name used during<br>the experience, when known
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Good posture, smile, eye<br>contact, and attentive listening<br>maintained throughout the interaction
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Host/Hostess is "On Stage"
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Well-groomed and<br>professional, wearing a uniform
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Host/Hostess takes pride in and takes<br>care of personal appearance
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Host/Hostess confirms reservation
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Host/Hostess greeting meets standard. <br>1. Offer to hang guests coat<br>2. Provide table within 5 minutes of reserved time<br>3. Menus are given to ladies first or head of table
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Host/Hostess seating procedure meets standard:<br>1. Ensure table is set with proper settings<br>2. Pull chair out<br>3. Provide menus to all guests<br>4. Wish guests an enjoyable meal
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Host/Hostess uses appropriate verbiage<br>and shows genuine concern
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Host/Hostess - Further assistance offered<br>to the guest
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Host/Hostess - Warm and sincere closing<br>offered and appreciation demonstrated
