Road Service Provider ORTO

• Service Provider Name

• Service Provider Unit ID

• Service Vehicle Rego

• Conducted on

  Date

• Prepared by

• Drivers Licence Sighted?

  Yes

  No

  N/A

• Drivers Licence Number

• Drivers Licence Class

• Drivers Licence Expiry Date

  Date

• Drivers Licence Conditions

  Yes

  No

• Detail conditions:

• Work Zone Traffic Management Competency Card Presented

  Yes

  No

  N/A

• Reflective Safety Vest

  Yes

  No

  Unserviceable

• Hearing Protection

  Yes

  No

  Unserviceable

• Kevlar Gloves and Sleeves

  Yes

  No

  Unserviceable

• Riggers Gloves

  Yes

  No

  Unserviceable

• Acid Proof Gloves

  Yes

  No

  Unserviceable

• Mechanics Gloves

  Yes

  No

  Unserviceable

• Disposable Gloves

  Yes

  No

  Unserviceable

• P2 Face Masks

  Yes

  No

  Unserviceable

• Safety Glasses - Tinted

  Yes

  No

  Unserviceable

• Safety Glasses - Clear

  Yes

  No

  Unserviceable

• Safety Goggles

  Yes

  No

  Unserviceable

• Hat

  Yes

  No

  N/A

• Safety Steel Cap Boots

  Yes

  No

  Unserviceable

• Safety Lighting Operational?

  Yes

  No

  Unserviceable

• First Aid Kit

  Yes

  No

  Unserviceable

• Expiry Date

• Eye Wash Kit

  Yes

  No

  Unserviceable

• Expiry Date

• Fire Extinguisher

  Yes

  No

  Unserviceable

• Tag Date

• E-Flare

  Yes

  No

  Unserviceable

• Is E-flare Operational?

  Yes

  No

  N/A

• Fuel Pipette

  Yes

  No

  Unserviceable

• Safety Cones x 8

  Yes

  No

  Unserviceable

• Spill Kit

  Yes

  No

  Unserviceable

• Wheel Chocks x 2

  Yes

  No

  Unserviceable

• Wheel lifting Strap

  Yes

  No

  Unserviceable

• Glass Breaking Tool

  Yes

  No

  Unserviceable

• Brake Lock Tool

  Yes

  No

  Unserviceable

• Saleable Items and Consumables

  Yes

  No

  N/A

• Battery Stocks Within Date

  Yes

  No

  Unserviceable

• Approved Repairer Brochures

  Yes

  No

  N/A

• Tow Vouchers

  Yes

  No

  N/A

• Cash float correct?

  Yes

  No

  N/A

• RSTI book checked for compliance?

  Yes

  No

  N/A

• Is the Service Vehicle Free Of Damage?

  Yes

  No

  N/A

• Explain

• Is the Service Vehicle Clean and Presentable

  Yes

  No

  N/A

• Is the SP wearing presentable work attire?

  Yes

  No

  N/A

• What is the concern?

• Is the SP wearing a name badge?

  Yes

  No

  N/A

WHS

• Is the SP wearing the Duress Pendant?

  Yes

  No

  N/A

• Is the Duress pendant charged and operational?

  Yes

  No

  N/A

• Can the SP verbally describe how to active the Duress pendant?

  Yes

  No

  N/A

• Is the safety vest or jacket fastened to allow 360 degrees of vision?

  Yes

  No

  N/A

Use of Mobile Responder

• Comments checked before changing status to 'ER'?

  Yes

  No

  N/A

• Were comments checked prior to driving?

  Yes

  No

  N/A

• Status changed to 'AR' ASAP after arrival at event?

  Yes

  No

  N/A

• Comments added correctly when required or appropriate?

  Yes

  No

  N/A

• Odometer or VIN fields completed when required?

  Yes

  No

  N/A

• Additional Service arranged correctly when required

  Yes

  No

  N/A

• Event completed correctly as per RSD SOP?

  Yes

  No

  N/A

• Did the SP comply with the Mobile ICT for Road Service Providers SOP? (E.g takes one device with them/ leaves screen locked when unattended)

  Yes

  No

  N/A

POS and STOCK APP

• SP carries out transactions as per relevant SOPs

  Yes

  No

  N/A

• SP conducts all stock transfers correctly

  Yes

  No

  N/A

• SP's SOH (Stock on hand) is aligned with actual stock

  Yes

  No

  N/A

Driving

• Did the SP touch the Phone or Tablet whilst the Service Vehicle was NOT legally parked?

  Yes

  No

• SP has correct steering wheel grip (9 & 3 and both hands)

  Yes

  No

• SP leaves appropriate distance between vehicle in front

  Yes

  No

• SP has good vision of traffic behaviour and can appropriately respond

  Yes

  No

• SP appropriately uses mirrors

  Yes

  No

• SP uses turn signals as required

  Yes

  No

• SP observes and obeys road signs

  Yes

  No

• SP observes and obeys speed limits

  Yes

  No

• SP displays courtesy to other road users

  Yes

  No

• SP takes care when reversing and uses all fitted aids

  Yes

  No

• SP uses navigation as required and follows the most efficient route

  Yes

  No

Arrival at Event

• Did the SP position the Service Vehicle to provide maximum visibility and physical protection?

  Yes

  No

  N/A

• Did the SP activate the Service Vehicle safety lights?

  Yes

  No

  N/A

• Did the SP ensure the Member was in a safe zone relative to the Event location?

  Yes

  No

  N/A

Member Interaction

• Did the SP greet the member in a friendly and professional manner?

  Yes

  No

  N/A

• Did the SP explain the declaration or provide the member the opportunity to read the Terms and Conditions?

  Yes

  No

  N/A

• Did the SP gain the member's acceptance of the Terms and Conditions?

  Yes

  No

  N/A

• Did the SP check and confirm the member's email address?

  Yes

  No

  N/A

• Did the SP build an appropriate rapport with the Member?

  Yes

  No

  N/A

• Why?

  Select Rude Grumpy Sarcastic Other

  • Rude
  • Grumpy
  • Sarcastic
  • Other

• Explain

• Did the SP communicate to the Member clearly?

  Yes

  No

  N/A

• What was the issue?

  Select Talking too quick Poor explanation Mumbling Jargon Other

  • Talking too quick
  • Poor explanation
  • Mumbling
  • Jargon
  • Other

• Explain

• Were Member entitlements clearly explained?

  Yes

  No

  N/A

• Approved Repairers offered as required

  Yes

  No

  N/A

• Did the SP provide an effective summary to the member and an explanation of any follow up actions required?

  Yes

  No

  N/A

• Was the RSAR correctly filled out relevant to the event?

  Yes

  No

  N/A

• What was missing?

  Select Poor description Oil and water checks not completed Relevant fields not completed Other

  • Poor description
  • Oil and water checks not completed
  • Relevant fields not completed
  • Other

• Explain

• Did the SP display cultural/social awareness?

  Yes

  No

  N/A

• Explain

Working on the Vehicle

• Did the SP wear the required PPE as per the relevant SOPs?

  Yes

  No

  N/A

• Were any rings, metal watch bands or bracelets worn?

  Yes

  No

• Did the SP secure the vehicle as per the relevant SOP?

  Yes

  No

  N/A

• Did the SP ensure the brake pedal was depressed during cranking of the engine?

  Yes

  No

  N/A

• Did the SP check the oil and water levels and record on the RSAR when appropriate?

  Yes

  No

  N/A

• Prior to conducting a lockout, did the SP explain the lockout indemnity?

  Yes

  No

  N/A

• Did the SP use a WZTM scheme?

  Yes

  No

  N/A

• Did they comply with the WZTM SOP?

  Yes

  No

  N/A

• Was this recorded on the RSAR and Mobile Responder?

  Yes

  No

  N/A

• Explain

Boost Start

• Was the Boost Start procedure completed correctly?

  Yes

  No

  N/A

• What was the issue?

Battery Diagnosis

• Did the SP check and record via the RSAR the vitals of the battery as appropriate? E.g. Voltages, Age, Terminal condition, Damage etc.

  Yes

  No

  N/A

• Could the SP accurately diagnose the state of health of the battery?

  Yes

  No

  N/A

• Did the SP appropriately explain the Battery's state of health or condition to the member?

  Yes

  No

  N/A

• Was the appropriate advice explained to the member and recorded via the RSAR? (E.g. Replace or Recharging Required)

  Yes

  No

  N/A

• Did the SP use the battery tester correctly?

  Yes

  No

  N/A

Battery Replacement

• Did the SP recommend battery replacement as appropriate? (E.g. Recommend replacement if over 4 years old)

  Yes

  No

  N/A

• Was the battery replacement posed in a positive manner?

  Yes

  No

  N/A

• What was your concern?

  Select Negative Not confident Price Other

  • Negative
  • Not confident
  • Price
  • Other

• Explain

• Did the SP let the Member know of the battery's availability and offer suitable alternative options if battery unavailable? E.g. Rebook.

  Yes

  No

  N/A

• Did the SP use a memory minder during the battery replacement as appropriate?

  Yes

  No

  N/A

• Did the SP check radio operation before and after the event and record on RSAR?

  Yes

  No

  N/A

• Did the SP perform battery registration correctly when required?

  Yes

  No

  N/A

• Did the SP use the correct manual handling techniques while handling batteries?

  Yes

  No

  N/A

• Did the SP operate the battery drawers as per the relevant SOP?

  Yes

  No

  N/A

• Was the SP proactive towards restocking?

  Yes

  No

  N/A

• Was the spare wheel checked and removed from its storage location prior to jacking?

  Yes

  No

  N/A

• Did the SP appropriately secure the vehicle prior to jacking?

  Yes

  No

  N/A

• Was the jacking plate used?

  Yes

  No

  N/A

• Did the SP use the correct jacking point?

  Yes

  No

  N/A

• Did the SP fit the space saver in accordance with the Working On Event Vehicles SOP?

  Yes

  No

  N/A

• Did the SP start the nuts/studs by hand?

  Yes

  No

  N/A

• Did the SP use a torque wrench to set stud/nut tension?

  Yes

  No

  N/A

• What method was used to identify the correct wheel torque?

  Select RAA supplied wheel torque sheet Members handbook NRIS Guess Other

  • RAA supplied wheel torque sheet
  • Members handbook
  • NRIS
  • Guess
  • Other

• Odometer reading recorded on eRSAR and Mobile Responder?

  Yes

  No

  N/A

• Did the SP use the correct manual handling techniques while carrying out the task?

  Yes

  No

  N/A