R.O.G. Managers report

• Managers name

• Select date

  Date
• Location
  Address

How are the staff dealing with customers

• Are they asking ' is there a ABN you can use to get business extras '

  Yes

  No

  N/A

• Are the staff talking about ..................... During sale . Remember the sale is before you sit down to do paperwork .

• Accessories ( remember to tell your staff that accessory availability can decide phone choice ! )

  Yes

  No

  N/A

• Insurance . ( they may say , Optus offer great insurance offers to cover lost or broken phones. Then ask again during paperwork .

  Yes

  No

  N/A

• Smart safe ( customers will ask why would I pay for online storage when I can get it for free that's true But you have to pay Optus for data . Smart safe data is free.

  Yes

  No

  N/A

• Premium voicemail

  Yes

  No

  N/A

• Tablets ( Most people don't now they need one )

  Yes

  No

  N/A

• Car cradles ( remember in big fines )

  Yes

  No

  N/A

Prepaid sales

• Are the staff adding accessories to prepaid sales

  Yes

  No

  N/A

• Are the staff offering prepaid broadband to all customers buying prepaid phones or even just a recharge.

  Yes

  No

  N/A

• Every prepaid phone and broadband needs a recharge are the staff doing every sale recharge

  Yes

  No

  N/A

• Are the staff inviting customers back to the store to recharge . Help to recharge and a rewards tag.

  Yes

  No

  N/A

Selling skills

• From 1-10 how interested are the staff in finding the best solution for the customers needs. Not just saying . can I help, NO!, ok

• Are the staff finding the best offer for the customer ( that means you need to know what your staff are doing )

  Yes

  No

  N/A

• Are the less experienced staff looking to more experienced staff for help and advice

  Yes

  No

  N/A

• Are the staff finding phone features that they are excited about and showing customers

  Yes

  No

  N/A

• Do the staff have a good understanding of phone and tablet operating systems . If your staff need training let us know. Systems are iOS 6 , android , windows phone , blackberry and Symbian .

  Yes

  No

  N/A

• Are the staff taking the time to look for answers for the customer, not just saying ' I don't know '

  Yes

  No

  N/A

Fittings and fixtures

• Are the following working ok

• Computers

  Yes

  No

  N/A

• Printers

  Yes

  No

  N/A

• Cupboards and drawers locking ok

  Yes

  No

  N/A

• Front tv.

  Yes

  No

  N/A

• Comments

• Any staff issues ( conflicts or attitudes )

• Hi I need yourself or a capable staff member going back finding customers who are in months 22, 23 of there contract .
  What we are asking our customers is that we'd love them to pop in store and have a look at our great range of new smartphones answer minimal questions ,keep inviting them to come in store so they can have a hands on experience.

• How many customers did we talk to

• How many we're keen to come in ,even if they have changed to prepaid they may need/ like a new handset or do pre to post

• How many came in store and made a purchase

• Manager

  Select Charlotte Nicole Vanessa

  • Charlotte
  • Nicole
  • Vanessa

• Signature

  Sign