Are they asking ' is there a ABN you can use to get business extras '
Are the staff talking about ..................... During sale . Remember the sale is before you sit down to do paperwork .
Accessories ( remember to tell your staff that accessory availability can decide phone choice ! )
Insurance . ( they may say , Optus offer great insurance offers to cover lost or broken phones. Then ask again during paperwork .
Smart safe ( customers will ask why would I pay for online storage when I can get it for free that's true But you have to pay Optus for data . Smart safe data is free.
Tablets ( most people don't know how good tablets are ) go iPads !!
Car cradles ( remember in Nsw big fines )
Are the staff adding accessories to prepaid sales
Are the staff offering prepaid broadband to all customers buying prepaid phones or even just a recharge.
Every prepaid phone and broadband needs a recharge are the staff doing every sale recharge
Are the staff inviting customers back to the store to recharge . Help to recharge and a rewards tag.
Are the staff finding the best offer for the customer ( that means you need to know what your staff are doing )
Are the less experienced staff looking to more experienced staff for help and advice
Are the staff finding phone features that they are excited about and showing customers
Do the staff have a good understanding of phone and tablet operating systems . If your staff need training let us know. Systems are iOS 6 , android , windows phone , blackberry and Symbian .
Are the staff taking the time to look for answers for the customer, not just saying ' I don't know '
Are the following working ok
Cupboards and drawers locking ok
Any staff issues ( conflicts or attitudes )
Hi I need yourself or a capable staff member going back finding customers who are in months 22, 23 of there contract .
What we are asking our customers is that we'd love them to pop in store and have a look at our great range of new smartphones answer minimal questions ,keep inviting them to come in store so they can have a hands on experience.