Room arrival C. Brera

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Entry door safety features are fully functional: All Guest room/suite entry doors must have: • A single mortise lock with automatic deadbolt o After deadbolt is engaged there must be one releasing operation to retract deadbolt • Evacuation graphics o Must be displayed on the back of the door, with the exception of panel or glass doors, in which case the sign may be on the wall adjacent to the door • Self-closing device • View port For Practice Audits only Marriott will check the following criteria in addition to the above: Determine if entry door is self-closing or not Check all self-closing doors in the following manner: • Attempt the following steps once for each door: o Open door 90 degrees o Release door o Door must close and latch/lock on first attempt o Confirm deadbolt engages and secondary locking device functions properly ▪ Automatic deadbolt must automatically engage ▪ If manual deadbolt is present, manually engage to measure functionality. o Open door to ensure deadbolt and secondary locking device/privacy latch operates properly ▪ Deadbolt must retract upon turning the door handle to open the door o Look through the view port to ensure visibility o Inspect door to ensure no kick-down or other device is installed that holds door open, defeating self-closer Check all doors without self-closing devices in the following manner: • Attempt the following steps for each door: o Confirm deadbolt engages and secondary locking device functions properly ▪ Automatic deadbolt must automatically engage ▪ If manual deadbolt is present, manually engage to measure functionality o Open door to ensure deadbolt and secondary locking device/private latch operates properly ▪ Deadbolt must retract upon turning the door handle to open the door o Look through the view port to ensure visibility/functionality It is acceptable for view port to not have an operational cover if the viewport cannot be easily removed from the corridor side of the door.
Smoke detector functional: Mark N/A if any of the following: • No mechanism to test • Smoke detector will activate the total hotel alarm system if tested Check that smoke detector is present Ask if testing the smoke detector will activate the hotel alarm system: • If YES, DO NOT TEST - Mark N/A • If NO, continue testing and push test button, listen for the alert NOTE: Testing may cause the hotel alarm/pre-alarm/fire panel system to activate Mark No if any of the following: • Smoke detector does not sound alarm when tested • Smoke detector missing
Hangers & Shopping Bag Closet area must minimally have: • Hangers o (4) Satin o (5) Clip – wooden o (5) Bar/Regular – wooden o (5) Additional hangers added for stays of 5 days or more Hanger count above is in addition to hanger(s) used by bathrobe(s)
Steamer present
Valet/laundry amenities Closet area must minimally have: • (2) Valet/laundry bags: o (1) Plastic or sustainable material (e.g., must be takeaway friendly) o (1) Cotton bag with drawstring • (2) Valet/laundry ticket
Complimentary Shoeshine Elements Shoeshine elements must minimally be/include: • Complimentary shoeshine service • Shoeshine card • Shoeshine bag • Shoehorn
Umbrella Mark N/A if CALA, EMEA, US/CAN standard guestroom is evaluated Umbrella must minimally be: • (CALA, EMEA, US/CAN): Present in all suites
Bathrobes and Slippers The Andrea Collection by Frette bathrobes and slippers must be in use in all Guestrooms Room must minimally provide: • (2) Bathrobes o (1) Closet on a hanger o (1) Bathroom on a hanger • Slippers o (2) Pairs ▪ Plain white ▪ In separate, non-plastic travel bag or non-plastic band/wrap o (AP): It is acceptable if Slippers are not The Andrea Collection by Frette
Luggage Rack Closet area must minimally have: • (1) Luggage rack, folding or built-in dedicated luggage bench o A bench at the foot of the bed does not count as a luggage rack
In-room Safe Guest room must minimally have: • In-room safe o Permanently fixed to floor, wall, or furniture o Large enough to fit lap top computer • Liability clause card/sticker
Ice Bucket Mark N/A if you find: • Hotel does not have ice machines on guest floors • Room is a standard guest room Ice buckets are required in: • All suites • All other room categories where ice machines are present on guest floors If ice bucket is required, it must include: • Ice bucket present with lid • Ice tongs
Glasses meet standard Guest room must minimally have: • (2) Rocks glasses • (2) Highball glasses • (2) Wine glasses It is acceptable for glasses to be placed anywhere in the guestroom Glasses must be: • Placed upside down on coasters o It is acceptable to use stancaps (plastic or paper) in place of coasters o It is acceptable for glasses housed in purpose-built glass holders to not be displayed with coasters ▪ A glass shelf is not considered purpose built housing • Not bagged/wrapped o It is acceptable for hotels in California to have bagged/wrapped glasses • Same size by type
Bottled Water Mark N/A if hotel is an MGM Collection Guest room must minimally have: • (2) Water bottles o Additional 2 bottles offered in bathroom of hotels that do not have potable water o Complimentary o It is acceptable: ▪ To offer water for sale, in addition to the complimentary water at hotels that are not all-inclusive ▪ To offer non-logoed on-property filtered water in glass bottles
In-room Coffee & Tea Mark N/A if hotel is an MGM Collection Complimentary coffee must be delivered via in-room maker, lobby display or Room Service • When coffee is not delivered via in-room maker, a professionally made notice must be placed in the room to communicate where coffee is available complimentary In-Room coffee & tea setup, when present, must follow the below minimum guidelines: • Coffee machine • Coffee tray, optional o If present, must be either black matte acrylic or black leather or match room design • (6) Coffee capsules/pods o Coffee capsules/pods must be the same brand as the coffee machine • Teaspoon or stir sticks • (4) Tea bags o (2) Different types of tea must be provided • (4) Creamers • Sugar • Artificial Sweetener (e.g., Sweet n' Low, Equal) • Raw sugar
Honor Bar/Refreshment Center Elements Honor Bar/Refreshment Center must minimally have: • (2) cocktail stirrers • (2) cotton or linen napkins • Wine and bottle opener/corkscrew o It is acceptable if this is one device o It is acceptable if this is in Honor Bar/Refreshment Bar • Refreshment Center price list
Honor Bar/Refreshment Center Food and Beverage Items Honor Bar/Refreshment Center must minimally have: • Snack food items • Sparkling and still water, soft drinks, and juices • Premium beer • Premium spirits • Premium wine
Honor Bar/Refreshment Center is clean, in good condition and well-stocked Mark N/A if honor bar/refreshment center is not present Honor Bar must be/have: • Bottle labels facing out o Honor bar with clear front can have labels facing into the Guestroom as long as all bottles face the same way • Clean and in good condition, including menu/price list • Neat and organized • No opened, used, or expired items Randomly select (2) items and verify they are unopened, unused and/or not expired
Guest Services Directory Mark N/A if property is a Lodge or Tented Camp Guest Services Directory, either printed or digital, must be present and in Brand Voice
In-Room Dining Menu In-Room/Private Dining guide/menu must be: • Present • (CALA, EMEA, GC, US/CAN): It is acceptable for the In-Room Dining guide/menu to be in an electronic form • (APEC): In-Room Dining menu must be printed and can only be electronic in addition to a physical menu • In-Room Dining Guide/menu must highlight any gratuity charged o (Lodges & Tented Camps): Gratuity will not be charged or listed
Telephones Guestroom/suite must minimally have: • (1) Telephone o It is acceptable if phone is cordless o Pre-programmed buttons o Placed on nightstand • 2-room suites must have (2) telephones Faceplates, if present, must minimally have: • Dialing instructions or long-distance surcharge information provided (US/CAN) o Reference to Guest Service Directory acceptable, if present • Unit/room/suite number typed, or computer generated
Note Pad and Pen Every bedroom/suite must minimally have in Brand Voice: • Note pad o Note pad holders • Pen o (EMEA): It is acceptable to provide a pencil instead of a pen
Reading Materials Reading materials must minimally include: • (2) Reading materials (e.g., lifestyle magazines, books within the lifestyle realm) o The Assouline book does not count towards the minimum (2) reading materials • It is acceptable if reading materials are provided in digital format Mark No if you find any of the following: • Required reading materials not present • Required reading materials not placed consistently or current
Privacy Sign and Other Brand Collateral Present The DND sign must minimally be present in each guestroom It is acceptable if electronic DND systems are in use
Guest Room Recycling Bin Mark N/A if any of the following: • Hotel brand is PH Guest room recycling must minimally include: • Recycling bin or recycling portion of split waste/recycling bin o Recycling bin/portion meets brand specification Ask associate to: • Using the Resources & Tools (marriott.com) in the Compliance tab of the Serve 360 Resources & Tools page on MGS, enter/search for the hotel's MARSHA code • If property has an approved exemption/exception, please follow instructions in Excel spreadsheet Mark No if property: • Is on Excel spreadsheet and does not meet instructed criteria in the spreadsheet • Is not on Excel spreadsheet and does not meet the question criteri
Guest Room Recycling Bin Labels Mark N/A if any of the following: • Hotel brand is ED or PH Guest room recycling bin labels must minimally include: • Recycling bin/portion is labeled with the appropriate image(s) depicting what should be recycled (e.g., paper, glass) Ask associate to: • Using the Resources & Tools (marriott.com )in the Compliance tab of the Serve 360 Resources & Tools page on MGS, enter/search for the hotel's MARSHA code • If property has an approved exemption/exception, please follow instructions in Excel spreadsheet Mark No if property: • Is on Excel spreadsheet and does not meet instructed criteria in the spreadsheet • Is not on Excel spreadsheet and does not meet the question criteria
Book of Mormon and Bible Mark N/A Book of Mormon and/or Bible are prohibited by culture/law The following items must be present: • Bible • Book of Mormon In countries or markets where providing these books are prohibited by culture / law, hotels/resorts have the option to provide a card in the top dresser drawer that directs guests to contact guest services for religious books (FF) (EMEA): It is acceptable for properties to disclose that the Bible and Book of Mormon are available upon request via the digital Guestroom Entertainment Platform
Alarm Clock/Audio System Alarm clock/audio system must be present and include/be: • Alarm in the off position • Battery installed for alarm clock/audio system with battery back-up option • Set to correct time (within 2 minutes) It acceptable for alarm clock to be on TV/tablet, as long as time is displayed, and alarm operates while TV/tablet is in an OFF position
Easily accessed outlets are available for guests to use Easy to access plugs for guests’ personal devices must be available for the guest’s use: • At least one set must be at one of the nightstands. • Must include both A/C and USB plugs It is acceptable for the USB charger to be supplied by a music playing device, e.g., radio
Bedding and Mattress Each bed must minimally have: • Mattress protector/bed pad • If not platform bed or decorative bed frame, Bed skirt • Down duvet with duvet cover • Sheets: o (AP): (1) Flat sheet (bottom sheet) o (CALA, EMEA, US/CAN): (2) Flat sheets (CALA, EMEA, US/CAN): The Andrea Collection by Frette linen and duvet must be in use in all Guestrooms per Frette Global Bedding Guidelines • If The Andrea Collection by Frette linen is in use: o Tags on linen must indicate Frette linens • If The Andrea Collection by Frette linen is not in use: o Linen must be white o (AP, US): 400 thread count o (CALA, EMEA): 300 thread count
Pillows (CALA, EMEA, US/CAN): The Andrea Collection by Frette linen must be in use in all guestrooms per Frette Global Bedding Guidelines Pillows must minimally have/be: • Down and feather pillows: o King bed - (4) King pillows o Queen bed - (4) Queen pillows o (AP): Double bed: ▪ (4) Standard size or (2) king size pillows each • Pillowcases:o (CALA, EMEA, US/CAN): (4) Sham style (2-border/2-sides) o (AP): (4) Sham style OR (2) sham style and (2) bag style if using linen of thread count of 400 or more o If The Andrea Collection by Frette linen is not present: ▪ Linen must be white ▪ (AP, US): 400 thread count ▪ (CALA, EMEA): 300 thread count • Pillow protectors
Evidence of Previous Guest Any indication of a previous guest in the bedroom or bathroom will result in an additional Impact Score of 16 points lost in each guestroom where evidence is observed, 0 points will be earned when no evidence is observed Evidence of previous guests includes: • Hair • Food debris • Personal items
Guestroom Offerings & Items Functional Any item in the guestroom that is not in proper working order in the bedroom or bathroom will result in an additional Impact Score of 16 points lost in each guestroom where evidence is observed, 0 points will be earned when all items are functioning properly Guestroom items that will be tested for functionality include but are not limited to: • Electronics • Lighting • Appliances • Remote controls • HVAC • Power outlets All televisions, telephones, alarm clocks, audio systems, lighting, microwaves and refrigerators must be plugged in to be considered functioning properly
Bedroom Cleanliness - Flooring/Carpet Dampen a washcloth slightly To dampen cloth: • Take a clean white washcloth and unfold it completely • With sink stopper engaged, fill sink with 1 inch of water • Let water drain completely out of sink • Use open clean white washcloth to dry sink • Washcloth should be only slightly damp • Fold washcloth into quarters Ensure all the drapes/blackouts are opened and all lights are turned on To complete carpet test/hard surface floor test: • Position yourself in a high traffic area away from the main entry • Place your back towards the window/sliding glass door • Kneel and with medium pressure take 5 swipes 12 inches long in same area with a back and forth motion • While kneeling, hold washcloth at arm's length to evaluate washcloth It is acceptable for carpet dyes/colors transfer on washcloth if it is the only item clearly visible (e.g., dirt is not present) You must use a separate clean, white, dry washcloth for each room/suite Check underneath the beds (if applicable) Check carpet, carpet base, hard surface floor and transition strip Mark No if any of the following: • Any cleanliness issues • Dirt is clearly visible on the washcloth
Bedroom Cleanliness - Closet Area/Ironing Board/Iron/Safe
Bedroom Condition - Closet Area/Ironing Board/Iron/Safe
Bedroom Cleanliness - Accessories/Coffee/Appliances/Trashcans
Bedroom Condition - Accessories/Coffee/Appliances/Trashcans
Bedroom Cleanliness - Balcony/Patio
Bedroom Condition - Balcony/Patio
Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring
Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring
Bedroom Cleanliness - Bedding/Linens/Pillows/Free of Wrinkles
Bedroom Condition - Bedding/Linens/Pillows
Bedroom Condition - Pillow Fold Test
Bedroom Condition – Pillow Fold Test With the pillow case and protector removed, conduct pillow fold test on all pillows on bed that was evaluated Conduct pillow test on a hard surface Do not conduct pillow test on decorative pillows To complete the pillow fold test: • Place pillow on a flat surface • Place both hands palms up, under each end of the pillow o Make sure hands are 2 inches from the end of the pillow when folding • Fold one hand on top of the other, but do not push down • Hold for a count of 3 seconds and then release by removing hands • If your pillow opens flat within 8 seconds, it will pass the test • If your pillow does not open flat within 8 seconds, it will not pass the test Mark No if any pillow does not open flat within 8 seconds

Bathroom

Residential bath amenities (RBA) must be present in the shower and minimally meet the following: • (3) Residential bottles, tamper proof seals, refill stickers and active refill program o (1) Shampoo o (1) Conditioner o (1) Body wash/Shower gel • (Mainland China): Properties do not participate in a refill program and must only use tamper proof bottles o It is acceptable to not have refill stickers and tamper proof seals If separate bathtub is present, the following must be present: • (1) Bath Soap bar The above amenities must be custom, indigenous, or local • Brands/sizes may not be mixed within bathroom • Must not be an active program for other MI brands
Vanity/Sink amenities must be present and minimally meet the following: • (1) Body Lotion o Tamper proof seals o Active refill program with refill stickers • (1) Soap bar • (Mainland China): Properties do not participate in a refill program and must only use tamper proof bottles o It is acceptable to not have refill stickers and tamper proof seals The above amenities must be custom, indigenous, or local • Brands/sizes may not be mixed within bathroom • Must not be an active program for other MI brands
Shower Amenity Sequence Mark N/A if any of the following: • Hotel brand is PH • All required residential amenities are not present Residential amenities must be presented in the following sequence: Brands with (3) required amenities: • Left: Shampoo • Middle: Conditioner • Right: Body Wash/Shower Gel
Bath/Vanity Additional Amenities Mark N/A if any of the following: • Property is located in Greater China • (EMEA): standard guest room is evaluated Additional bathroom amenities must minimally include: • Suites: o Mouthwash o Toothbrush o Toothpaste o If bathtub present, bath salts
Bath/Vanity Furnishings Bathroom furnishings must minimally include: • Facial tissue in a tissue box holder • (2) Glasses or locally inspired ceramics o On coasters or stancaps o Not bagged or wrapped ▪ It is acceptable for hotels in California to have bagged/wrapped glasses • Mirror - make-up/shaving • Toilet paper, white (2) rolls • Waste basket o No plastic bag liners
Hair Dryer Standard Rooms: Hair dryer must minimally be: • 1875 watts o It is acceptable in for hotels to minimally have lower wattage in the following regions/countries: ▪ (Japan & Taiwan): 1200 watts ▪ (EUR): 1800 watts • Presented in dryer bag (US/CAN): Club Rooms & Suites must provide: • Harry Josh Pro Dryer 2000 • Harry Josh Flat Styling Iron • Presented in a dryer bag
Live Plant/Flowers Bathroom furnishings must minimally include: • Fresh flower in bud vase or live plant It is acceptable to be located in bathroom or guestroom Mark No if any of the above is not met
Bath Terry Each full bath must minimally have: • (3) Bath towels • (3) Face towels • (3) Hand towels • (1) Bath mat • (2) Bath sheets Towels must be: • Consistent in color and quality • Neatly folded • Logo centered, if applicable Mark No if any of the above criteria is not me
Bathroom Cleanliness - Doors/Walls/Mirrors/Windows
Bathroom Condition - Doors/Walls/Mirrors/Windows
Bathroom Condition - Ceiling/Vents/Exhaust Fans/Lighting
Bathroom Cleanliness - Floor
Bathroom Condition - Floor
Bathroom Cleanliness - Vanity/Sink/Fixtures
Bathroom Condition - Vanity/Sink/Fixtures
Bathroom Cleanliness - Towel Bars/Accessories/Amenities/Trashcan
Bathroom Condition - Towel Bars/Accessories/Amenities/Trashcan
Bathroom Cleanliness - Terry
Bathroom Condition - Terry
Bathroom Cleanliness - Toilet
Bathroom Condition - Toilet
Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod
Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod
Bathroom Cleanliness - Bathtub/Shower Enclosure/Fixtures
Bathroom Condition - Bathtub/Shower Enclosure/Fixtures

Room arrival C. Brera

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Room arrival C. Brera

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