Title Page

ROOT CAUSE ANALYSIS TOOL

  • Facility Name

  • Date of analysis

  • Prepared by

  • Department Impacted

  • Does problem affect an external customer?

  • Customer Name

Problem Solving

STEP 1: WHAT IS THE PROBLEM

  • Enter simple description of the problem (do not include a solution).

  • Take or select picture to show problem.

STEP 2: USE 5W2H TO DEFINE A PROBLEM IN DETAILS

  • Answer below questions:

  • WHO?

  • WHAT?

  • WHERE?

  • WHEN?

  • WHY?

  • HOW?

  • HOW MANY/ MUCH?

STEP 3: ASK WHY?

  • Continue to ask "Why" until the Answer is something that can be controlled.

  • WHY 1 - Ask "Why" the defect occurred.

  • ANSWER 1 - Enter response to Why 1.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

  • WHY 2 - Ask "Why" the event in Answer 1 occurred.

  • ANSWER 2 - Enter response to Why 2.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

  • WHY 3 - Ask "Why" the event in Answer 2 occurred.

  • ANSWER 3 - Enter response to Why 3.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

  • WHY 4 - Ask "Why" the event in Answer 3 occurred.

  • ANSWER 4 - Enter response to Why 4.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

  • WHY 5 - Ask "Why" the event in Answer 4 occurred.

  • ANSWER 5 - Enter response to Why 5.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

  • WHY 6 - Ask "Why" the event in Answer 5 occurred.

  • ANSWER 6 - Enter response to Why 6.

  • Can you control this item?

  • You have identified a Root Cause. Proceed to Step 5.

Root Cause Action

STEP 4: ROOT CAUSE - CORRECTIVE ACTION TO PREVENT RECURRENCE

  • WHAT WAS THE ROOT CAUSE? (Controllable item(s) that started the problem)

  • Indicate actions that will be taken to prevent reoccurrence.
    (Plan to eliminate Root Cause).

  • Corrective Action 1:

  • Enter action taken:

  • Who is responsible for action:

  • When is action due.

  • Select to add another ACTION.

  • Corrective Action 2:

  • Enter action taken:

  • Who is responsible for action:

  • When is action due.

  • Select to add another ACTION.

  • Corrective Action 3:

  • Enter action taken:

  • Who is responsible for action:

  • When is action due.

  • Select to add another ACTION.

  • Corrective Action 4:

  • Enter action taken:

  • Who is responsible for action:

  • When is action due.

  • Select to add another ACTION.

STEP 5: Check action effectiveness

  • ACTION 1: (What was implemented?)

  • Who is responsible for implementing?

  • When will implementation be complete?

  • Select to add another ACTION.

  • ACTION 2: (What was implemented?)

  • Who is responsible for implementing?

  • When will implementation be complete?

  • Select to add another ACTION.

  • ACTION 3: (What was implemented?)

  • Who is responsible for implementing?

  • When will implementation be complete?

  • Select to add another ACTION.

  • ACTION 4: (What was implemented?)

  • Who is responsible for implementing?

  • When will implementation be complete?

  • Select to add another ACTION.

  • BUSINESS IMPACT: (What was the impact to business in numerical value).

  • RESULTS: (Did it work? Describe results)

  • SPREAD LEARNINGS: (Where else should this be applied)

Review

ANALYSIS DONE BY

  • Team members names

  • Leader name

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.