Marquee/EMC-Verify message/s are correct and legible. (Primary promotion in rotation on Marquee/EMC)
Landscape / Appearance-Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing
Menus - Including Drive Thru - Inspect every menu board - verify they are clean and in good repair (Including tray stands and PAYS), POP is correct (current, proper placement) and confirm all monthly elements are posted (no Lug-ons) / Confirm CURRENT suggestive sell cards are posted
Patio/Playground-Clean and neat - In good repair - Safe
Lighting-If PM visit - verify all stall stars, menu, canopy, sign, EMC and lot lights are working
Windows-Clean and neat - no unnecessary clutter (If painted, is message current and professional looking?)
Lot/Sidewalks-Clean-free of trash and stains / Trash cans clean / Dumpster and Shed area clean and gates-doors closed
Signs-No hand written signs
Rest Rooms-Clean and well stocked - mechanically sound - including locks
Uniform/Grooming Clean and Sharp- No facial hair with the exception of a neatly trimmed mustache - Name Tag
Introducing themselves at the car- example, "hello my name is" "and I will be your carhop today" and has a supply of poker chips.
Writing names on tickets- using a highlighter or writing their names on the tickets - care posters/items up
WOW closing at the car- example, "it was my honor to serve you, if you need anything else just push the red button"
WOW Check Back- 1.How was your Meal? 2. How was your service? 3.Would you like to try a ______?(ice cream) 4. WOW closing W/ thank you
Run or Skate- Running back inside after delivery or skating, at DT…are any orders being delivered to cars in line (if DT has door)(skaters certified?)
Ketchup procedures-> Observe actual practice of crew - not in bag but offered at delivery
WOW Greeting w/ name- example, "Thank you for choosing Sonic my name is' " " it will be my honor to take your order"
WOW Closing- example, "Thank you for making our sonic your sonic and it was my honor to serve you"
Reply Time (Curb) (Note actual time)
Reply Time (DT) (Note actual time)
Delivery Time (Curb) (Note actual time)
Delivery Time (DT) (Note actual time)
Sense of urgency observed- Stop and Drop', staff moves quickly at work stations, expeditor calls for product
Cook-time training- Drop what takes the longest time to cook first, switchboard calls out long cook-time items
Ave Time Awareness- Drive-in has ave time goal, crew awareness of need for speed, works as a team
Aces in Their Places- Staffed appropriately, management and crew focused on taking care of guests
Equipment stocked for Business- Product stocked appropriately, equipment positioned for speed
Review last Critical Late Ticket Report with Partner
Sandwich-Hot, fresh, dressed properly, good tasting - grill timer in use
Side Order- Hot, fresh, salted, good tasting - hold timers in use>
Drink-Proper amount of ice, no spillage, good tasting
Ice Cream- Looks eye appealing, following recipe
Mgmt./Crew Appearance - Uniforms/Grooming Clean and Sharp -No facial hair with the exception of a neatly trimmed mustache- No off duty employees hanging around
Organization / Housekeeping - Store Organized / Clean and neat
Deposits / Exception Report - Deposits Logs verified per policy on every visit - not to exceed 10 days and exception report reviewed w/partner and action steps taken as necessary
Equipment- All equipment in working condition-if not, list repair/replacement needed and timing on the "notes".
Safety- Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed.
Est. Food Needs chart in Use - Chart current and in use - verify by observation
Hold Timers - Hold timer working and in use.
Labor/ Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct.
Manager On Duty actively influencing all critical processes (Speed of service, WOW, Quality, Food Safety, Housekeeping, general safety and administration
Is Skimmer Check log up to date?
Is visitor sign in sheet actively in use?
MOD consistently coaching for improved performance
MOD demonstrates and controls Culture of Respect