RRCD/Residence Management Office

Management Office meets minimum hours of operation<br><br>Minimum hours of operation are:  Monday to Friday, 9:00 AM - 5:00 PM <br>A Notary must be present during the hours of operation (US only)  For co-located RCRs, the Notary requirement may be fulfilled by the proven availability during the required hours of a Notary in a co-located RC, RCDC, or RCR Management Office. Mark NO if any of the above criteria is not met

Management Office is properly equipped<br><br>Management Office must minimally have:  Equipment in working order: o Internet access - high speed or dial-up o Shredding mechanism o Telephones at each desk  Each telephone must have an assigned number  Mail drop and overnight shipping availability  Owners files secured <br>Mark NO if any of the above criteria is not met

Management Office brand specific internal requirements are present<br><br> Map of Ritz-Carlton Residences locations displayed  Standards Posters: o Core Brand Standards o Concierge Brand Standards o Property Management Brand Standards o Residential Services Brand Standards o Association Governance Brand Standards o Finance & Accounting Brand Standards o Quality & Learning Brand Standards o Posters must be framed and hanging on wall  It is acceptable if posters are hung in back of house area easily visible by employees  WIG Scoreboard displayed in the Heart of House (US only)  Current day's Commitment To Quality (CTQ) packet  Current week's Residential CTQ supplement<br><br>If employee present, ask if/for:  WOW Stories books are distributed to each employee annually  All appropriate employees are certified in Mystique Mark NO if any of the above criteria is not met

Management Office brand specific owner-facing items are present<br><br> Owner Reservations Report (must be current within last 7 days) (it is acceptable for this report to be located somewhere other than the Management Office) <br>New Owner Orientation Binder o Minimum of 1 on hand o Must be leather, 3-ring binder with tabs o Must include a tracking sheet <br>Owner Newsletters (3 most recent issues) o Must be published within last 3 quarters o Must be in brand standard approved format “Ritz-Carlton Life” o Can be printed or electronic version

Residence Management Office floor is clean<br><br>Check area rugs, carpet, floor, grout, marble, mats, steps/stairs, thresholds, tile, transition strips and vinyl  Mark NO if you find any cleanliness issues

Residence Management Office floor is in good condition<br><br>Check area rugs, carpet, floor, grout, marble, mats, steps/stairs, thresholds, tile, transition strips and vinyl and  Mark NO if you find any condition issues

Residence Management Office walls, doors, ceiling and windows/treatments are clean<br><br> Check the odor as you enter the area  Check base, blinds, ceiling, chair rail, corner guards, crown molding, doors, door frames, drapery, escutcheons, hardware, kick plate, lampshades, lighting, outlet covers, partitions, pillars, screens, shelves, signage, sprinkler heads, switch plates, vents, wands/batons, walls, windows, window frames, window sills and window treatments  Mark NO if you find any cleanliness issues

Residence Management Office walls, doors, ceiling and windows/treatments are in good condition<br><br>Select one window and open to ensure operation (if applicable)  Check base, blinds, ceiling, chair rail, corner guards, crown molding, doors, door frames, drapery, escutcheons, hardware, kick plate, lampshades, lighting, outlet covers, partitions, pillars, screens, shelves, signage, sprinkler heads, switch plates, vents, walls, wands/batons, windows, window frames, window sills and window treatments  Mark NO if you find any condition issues

Residence Management Office furniture, equipment and decor items are clean<br><br> Check artwork, benches, cabinets, ceiling fans, chairs, computer equipment, counters, decor items, equipment, fire extinguishers/cabinet, furniture, hardware, HVAC/PTAC, lighting, mirror, plants, planters, shelves, sofas, tables, telephone, television/remote control, trash can, trees  Mark NO if you find any cleanliness issues

Residence Management Office furniture, equipment and decor items are in good condition<br><br>Test HVAC/PTAC units, lighting, telephones and televisions (as applicable) to ensure operation  Check artwork, benches, cabinets, ceiling fans, chairs, computer equipment, counters, decor items, equipment, fire extinguishers/cabinet, furniture, hardware, HVAC/PTAC, lighting, mirror, plants, planters, shelves, sofas, tables, telephone, television/remote control, trash can, and trees and window treatments  Mark NO if you find any condition issues or items not functioning