RSM: Leisure Site Visit Audit

• Location
  Address

• Date / Time

  Date

• Manager Name

• Duty Manager Name

• Completed By

Finance / Sales

Review of Current Sales Performance

• Food & Beverage Sales (ALL areas)

  Good

  Fair

  Poor

  N/A

• Range Sales

  Good

  Fair

  Poor

  N/A

• Adventure Golf Sales

  Good

  Fair

  Poor

  N/A

• Academy Sales (junior/family etc)

  Good

  Fair

  Poor

  N/A

• Functions/Conferences Sale, etc

  Good

  Fair

  Poor

  N/A

• Greenfee Sales (All areas)

  Good

  Fair

  Poor

  N/A

• Membership Sales

  Good

  Fair

  Poor

  N/A

• Services Sales (Buggies etc)

  Good

  Fair

  Poor

  N/A

• Open Competition

  Good

  Fair

  Poor

  N/A

• Soft Play Area

  Good

  Fair

  Poor

  N/A

• Foot Golf

  Good

  Fair

  Poor

  N/A

• Forecasts General Overview

• End of year P&L Forecast Overview

  Good

  Fair

  Poor

  N/A

• Any current capital investments (Progress)

• Upselling initiatives across the site review

  Good

  Fair

  Poor

  N/A

Marketing

• Are the current marketing (POS) literature up to date?

  Yes

  No

  N/A

• Are the current marketing (POS) literature in the most appropriate places?

  Yes

  No

  N/A

• Review of current promotions/offers and progress feedback

• Any new initiatives from the team to discuss and forward to Marketing

  Yes

  No

  N/A

Customer Feedback Records

• Feedback trends

  Good

  Fair

  Poor

  N/A

• Any actions from feedback

  Yes

  No

  N/A

• Review of customer data collection methods

Car Park/Main Entrance

• First impressions/presentation

• Tidiness and cleanliness

• Signage (clean/professional/relevant)

Facility Grounds

• First impressions/presentation

• Tidiness and cleanliness

• Signage (clean/professional/relevant)

Range Outfield

• Is the condition of the range outfield acceptable?

  Yes

  No

  N/A

• Is the presentation of the range acceptable?

  Yes

  No

  N/A

Outfield Maintenance Records

• Are the outfield maintenance records up to date and relevant?

  Yes

  No

  N/A

• Are the targets on the outfield clean/professional/relevant?

  Yes

  No

  N/A

Boundaries

• General condition/issues

• Has their been any neighbour disputes?

  Yes

  No

  N/A

Out Buildings/Garages/Houses/Pumping Stations etc

• Condition

• General upkeep

• Septic tanks

• Are the maintenance records up to date?

  Yes

  No

  N/A

Main Buildings (First Impressions/clean/decor/lighting)

• Entrances

• Transitional Areas

• Reception

• Toilets

• Offices

• Back of House

• Bar Areas

• Beer Cellar

• Kitchen

• Store Rooms

• Patios

• Stairways

• Fire Exits etc

• Indoor Furniture

• Outdoor Furniture

• First impressions/presentation

• Tidiness and cleanliness

• Decor

• Signage (clean/professional/relevant)

• Lighting

Kitchen(s)/Bar(s) (in addition to the above)

General iAuditor Checks

• Are food items within it’s use by date?

  Yes

  No

  N/A

• Are daily/weekly/monthly cleaning records up to date?

  Yes

  No

  N/A

• Are temperature checks (fridges/food etc) up to date?

  Yes

  No

  N/A

• Is the temperature of goods received being recorded?

  Yes

  No

  N/A

• Are reheating records up to date?

  Yes

  No

  N/A

• Are allergen processes up to date?

  Yes

  No

  N/A

• Are temperature probe calibration records up to date?

  Yes

  No

  N/A

• Are the stock takes up to date?

  Yes

  No

  N/A

• Is the wastage record (include wet/bar) up to date?

  Yes

  No

  N/A

• Quality of food

  Good

  Fair

  Poor

  N/A

• Quality of drink

  Good

  Fair

  Poor

  N/A

Driving Range

General condition of public range areas

• Transitional areas

• Bays

• Mats

• Balls (+ review stock level to remain fully operational)

• Hire equipment

• Other areas/entrances

Range ball cleaning and dispensing compound/machinery/hopper

• Condition

• General upkeep

• Tidiness and cleanliness

• Range picking process review

• Are processes for the maintenance of all of the above being completed satisfactory?

  Yes

  No

  N/A

Staffing

• Staff uniform presentable

• Issues/concerns

• Current recruitment positions for operational purposes

• Committee relationships

  Good

  Fair

  Poor

  N/A

• Site Manager support/mentoring requirements

Golf Course(s)

• First impressions (lead up to 1st tee)

• Presentation/general condition

• Paths

• Bins

• Signage

• Trees/shrubs/woodland management

• Water features

• Tee markers

• Hole information plates

• Transitional areas/walkways

• Ropes

• Hazard markers

• Tees

• Bankings/slopes

• Fairways

• Semi rough

• Rough

• Unmanaged rough

• Approaches

• Surrounds

• Bunkers

• Greens

• Course equipment and furniture (including benches etc)

• Irrigation heads/boxes

• Drainage

• Agronomy report review

• Ecology report review

Greenkeepers/Ranger Compound

• First impressions/presentation

Machinery

• Cleanliness

• Maintenance records

  Good

  Fair

  Poor

  N/A

• PPE checks

  Good

  Fair

  Poor

  N/A

Mess Room

• Cleanliness

• Equipment condition

Drying Room

• Cleanliness

• Equipment condition

• Are the chemicals being stored correctly?

  Yes

  No

  N/A

• Is fuel being stored correctly?

  Yes

  No

  N/A

• Are the chemical spraying records up to date?

  Yes

  No

  N/A

• Are moisture readings up to date?

  Yes

  No

  N/A

• Rainfall trends

• Greenspeeds

• Wash off bay status

  Good

  Fair

  Poor

  N/A

• Lighting

  Good

  Fair

  Poor

  N/A

Sign Off

• Summary of visit

• Assessor Name and Signature

  Sign

• Manager Comments

• Manager Name and Signature

  Sign