RTM-121202

• Restaurant # and Name

• RTM Checklist

• Conducted on

  Date

• Prepared by

• Location
  Address

Cashier

• Welcomes and greets Guest

  Yes

  No

  N/A

• Suggestive sells beverage.

  Yes

  No

  N/A

• Completes reservation slip correctly

  Yes

  No

  N/A

• Recognizes return Guest or ask if First Time Guest

  Yes

  No

  N/A

• Thanks the Guest

  Yes

  No

  N/A

• Greets the Guest as they enter the front door

  Yes

  No

  N/A

• Speaks to the Guest first

  Yes

  No

  N/A

• Cashier in proper uniform

  Yes

  No

  N/A

• Area NCO

  Yes

  No

  N/A

Server

• Greets the Guest within 1 minute

  Yes

  No

  N/A

• Introduces themselves by name

  Yes

  No

  N/A

• Server in proper uniform

  Yes

  No

  N/A

• Signs the reservation slip with Guest at table

  Yes

  No

  N/A

• Ryan's - Confirms beverage order

  Yes

  No

  N/A

• Ryan's - Offer Hot Fresh Rolls

  Yes

  No

  N/A

• Tells Guest of the featured item of the day

  Yes

  No

  N/A

• Checks back a minimum of 2 times

  Yes

  No

  N/A

• Table prebussed

  Yes

  No

  N/A

• Ryan's - Refills beverages

  Yes

  No

  N/A

• Thanks Guest for dining with us

  Yes

  No

  N/A

• Invites Guest back

  Yes

  No

  N/A

• Ask the Guest to ask for them on their return

  Yes

  No

  N/A

• Reminds the Guest of a special day (Breakfast, Family Night, etc.)

  Yes

  No

  N/A

Action Station

• Greets Guest as they approach Action Station

  Yes

  No

  N/A

• Action Station Cook in proper uniform

  Yes

  No

  N/A

• Ask Guest if they would like beef, chicken, or shrimp

  Yes

  No

  N/A

• Induction - Burner set at 10

  Yes

  No

  N/A

• Display - Squirts 1Tbsp. of salad oil on grill

  Yes

  No

  N/A

• Places 2oz. spoodle of pre-cooked protein on grill / in pan

  Yes

  No

  N/A

• Places 8 oz. spoodle of vegetables on protein

  Yes

  No

  N/A

• Asks Guest if they would like noodles or rice

  Yes

  No

  N/A

• Places 4oz. spoodle of noodles or rice on vegetables

  Yes

  No

  N/A

• Pours ladle of Teri-Soy Blend over ingredients; Induction 1oz. Display 2oz.

  Yes

  No

  N/A

• Combines all ingredients

  Yes

  No

  N/A

• Places on clean plate

  Yes

  No

  N/A

• Serves to Guest - Thanks the Guest and asks them to let them know how they like it

  Yes

  No

  N/A

• Proper recipe used on all items

  Yes

  No

  N/A

• Action Station NCO

  Yes

  No

  N/A

Steak

• Steak properly trimmed to 1/4 inch fat

  Yes

  No

  N/A

• Steak properly cut to 1" thickness

  Yes

  No

  N/A

• Display - Steak cut into 5 oz. portions

  Yes

  No

  N/A

• Steak marinated 3 minutes

  Yes

  No

  N/A

• Steak properly aged; Ryan's 3 days / OCB-HTB 1 day

  Yes

  No

  N/A

• Steak properly panned

  Yes

  No

  N/A

• Greets Guest as the approach the Display Grill / Carver Station

  Yes

  No

  N/A

• Steaks seasoned properly

  Yes

  No

  N/A

• Display Cook / Carver in proper uniform

  Yes

  No

  N/A

• Display - Steaks on grill match volume of Guest flow

  Yes

  No

  N/A

• Steak cooked to MR-M doneness

  Yes

  No

  N/A

• Diamond marks on steak

  Yes

  No

  N/A

• Carving - Steak present on top of Carving Board

  Yes

  No

  N/A

• Holding pan set-up properly; 2 cups of Au jus with grate

  Yes

  No

  N/A

• Display - No more than 2 Steaks in holding pan

  Yes

  No

  N/A

• Carving - Carver carves correct portion for Guest

  Yes

  No

  N/A

• Thanks Guests who get a steak

  Yes

  No

  N/A

Training Verification

• Cashier training properly documented

  Yes

  No

  N/A

• Server training properly documented

  Yes

  No

  N/A

• Action Station Cooks training properly documented

  Yes

  No

  N/A

• Display Cook / Carver - Ranchers Select Sirloin training properly documented

  Yes

  No

  N/A

• Chicken Breader / Meat Cutter - Ranchers Select Sirloin training properly documented

  Yes

  No

  N/A