Rygor VMU Site Audit

• Site

• Auditor

• Conducted on

  Date

1.0 - Site

• 1.1 - Yard/Parking/Image

  Pass

  Fail

• Scope of audit criteria:
  parking clearly signed inc floor markings, no staff vehicles on site, customer parking not filled with company vehicles, all vehicles parked neatly, free from debris, rubbish, weeds etc, main entrance external condition
  

• Recommendations

  No

  Yes

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• 1.2 - Signage/Flags

  Pass

  Fail

• Scope of audit criteria:
  Signage CI compliant, all lights operational, clean and free from debris, flags clean, CI compliant, in good condition
  

• Recommendations

  No

  Yes

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• 1.3 - Company vehicle condition inc check in/out forms and daily safety check evidence

  Pass

  Fail

• Scope of audit criteria:
  Clean (inside and out), damage free, correct livery and age, carry out visual health check, see evidence of check in/out forms completed correctly including any evidence of fuel and damage charges, evidence of safety checks in place )
  

• Recommendations

  No

  Yes

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• 1.4 - Staff corporate workwear and image

  Pass

  Fail

• Scope of audit criteria:
  Correct workwear attire, smart and presentable, namebadges worn

• Recommendations

  No

  Yes

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• 1.5 - Customer waiting areas

  Pass

  Fail

• Scope of audit criteria:
  clean, tidy, all relevant company literature available inc trade press and newspapers, drinks machines stocked, clean and hygenic, water machine available and working and cups available, biscuits available, TV working and remote control available

• Recommendations

  No

  Yes

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• 1.6 - Workshop condition

  Pass

  Fail

• Scope of audit criteria:
  all bays and pits clean/tidy, free from clutter, bins not overflowing, floors clean, workshop equipment ALL tools stored in correct location, star machines stored correctly,parts warranty areas kept as tidy as possible, stock holding at a minimum.

• Recommendations

  No

  Yes

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• 1.7 - Parts warehouse condition

  Pass

  Fail

• Scope of audit criteria:
  clean and tidy, floors clutter free and no trip hazards, parts stock located efficiently and not overflowing, space managed efficiently, housekeeping good

• Recommendations

  No

  Yes

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• 1.8 - Staff canteen condition

  Pass

  Fail

• Scope of audit criteria:
  clean, tidy, free from rubbish, micowaves clean, fridges clean, technician KPI's (utilisation/efficiency, displayed and notice boards updated

• Recommendations

  No

  Yes

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• 1.9 - Meeting rooms condition

  Pass

  Fail

• Scope of audit criteria:
  clean, organised, tidy.

• Recommendations

  No

  Yes

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• 1.10 - VMU managers/workshop controllers office

  Pass

  Fail

• Scope of audit criteria:
  clean, organised, tidy, organisation of documents, signs of high numbers of job cards

• Recommendations

  No

  Yes

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• 1.11 - Other offices

  Pass

  Fail

• Scope of audit criteria:
  clean, organised, tidy.

• Recommendations

  No

  Yes

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• 1.12 - Customer toilets

  Pass

  Fail

• Scope of audit criteria:
  clean, free from non corporate literature, soaps, hand dryers, hand roll.

• Recommendations

  No

  Yes

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2.0 - KPI/Core standard audit (current MTD)

• 2.1 - Hours invoiced MTD

  Pass

  Fail

• Scope of audit criteria:
  on target, average daily invoicing on target, consistant daily performance, evidence of communication to team of targets/position

• Recommendations

  No

  Yes

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• 2.2 - Utilisation

  Pass

  Fail

• Scope of audit criteria:
  vs target, daily disciplines done with PT1, understanding of position, evidence of challenging non productive time with plans for improvements where required communicated to team updated

• Recommendations

  No

  Yes

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• 2.3 - Recovery rate

  Pass

  Fail

• Scope of audit criteria:
  on target, exceptions clearly monitored via D19 and challenged, action taken against exception

• Recommendations

  No

  Yes

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• 2.4 - Efficiency

  Pass

  Fail

• Scope of audit criteria:
  on target, daily disciplines done, low efficiencies evidence of challenge, R79 communicated to team, statistics displayed

• Recommendations

  No

  Yes

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• 2.5 - Overtime vs standard hours

  Pass

  Fail

• Scope of audit criteria:
  measurement understood, actual performance in line with actual non productive time, exceptions analysed and understood

• Recommendations

  No

  Yes

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• 2.6 - WIP

  Pass

  Fail

• Scope of audit criteria:
  zero over 30 days, high value exceptions, partial invoicing cleansed

• Recommendations

  No

  Yes

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• 2.7 - Queries

  Pass

  Fail

• Scope of audit criteria:
  zero over 30 days from query or 10% of value of average monthly labour sales, high value being managed

• Recommendations

  No

  Yes

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• 2.8 - Cash

  Pass

  Fail

• Scope of audit criteria:
  zero

• Recommendations

  No

  Yes

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• 2.9 - Average daily hours/mid month

  Pass

  Fail

• Scope of audit criteria:
  consistant daily invoicing performance, mid month on target or achieved, daily discipline controlled and evidence of communication of targets to team

• Recommendations

  No

  Yes

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• 2.10 - Non productive analysts - Allowed/Disallowed

  Pass

  Fail

• Scope of audit criteria:
  full awareness of position, daily discipline evidence and actions, actual vs targets, allowed non productive minimised where high overtime is evident

• Recommendations

  No

  Yes

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• 2.11 - MOT

  Pass

  Fail

• Scope of audit criteria:
  score vs target, all failures communicated with relevant action plans in place, quality checks in place

• Recommendations

  No

  Yes

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• 2.12 - Net profit YTD

  Pass

  Fail

• Scope of audit criteria:
  vs budgets, performance action plans in place, exceptions understood with action plans and communication

• Recommendations

  No

  Yes

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• 2.13 - Nominated blue chip customers debtors

  Pass

  Fail

• Scope of audit criteria:
  full understanding, aged debts being actioned, list up to date

• Recommendations

  No

  Yes

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• 2.14 - Marketing strategy & customers visit plans

  Pass

  Fail

• Scope of audit criteria:
  awareness of top ten customers, prospecting plans in place, customer visits in place, seasonal campiagns

• Recommendations

  No

  Yes

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3.0 - Workshop process and quality

• 3.1 - Rectification

  Pass

  Fail

• Scope of audit criteria:
  current financial position in accounts, evidence of manager awareness and action taken, any trend indentified

• Recommendations

  No

  Yes

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• 3.2 - Loading process

  Pass

  Fail

• Scope of audit criteria:
  hours loaded accurately, forward planning in place,stopped jobs being prioritised correctly

• Recommendations

  No

  Yes

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• 3.3 - Truckfile

  Pass

  Fail

• Scope of audit criteria:
  zero overdue, sign off completed within time, rebooks for defects in place

• Recommendations

  No

  Yes

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• 3.4 - Deadline times

  Pass

  Fail

• Scope of audit criteria:
  all accurately loaded and managed, red flag update communication process in place

• Recommendations

  No

  Yes

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• 3.5 - Job card storage and process

  Pass

  Fail

• Scope of audit criteria:
  job cards in correct storage trays and prioritised accuratley, zero aged job cards sitting around w/shop control office.

• Recommendations

  No

  Yes

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• 3.6 - Capacity planning

  Pass

  Fail

• Scope of audit criteria:
  work loaded in advance, hours loaded accurately and maximised against available capacity

• Recommendations

  No

  Yes

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• 3.7 - Rebook process

  Pass

  Fail

• Scope of audit criteria:
  clear evidence of rebook process

• Recommendations

  No

  Yes

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• 3.8 - Quality checks

  Pass

  Fail

• Scope of audit criteria:
  clear evidence of weekly targets and hard copies

• Recommendations

  No

  Yes

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• 3.9 - VOR

  Pass

  Fail

• Scope of audit criteria:
  Proof of measurements and under 5% downtime at any one time

• Recommendations

  No

  Yes

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• 3.10 - Compliance LGV

  Pass

  Fail

• Scope of audit criteria:
  Service planners, MOT planned visuals and records of failures and investigations

• Recommendations

  No

  Yes

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• 3.11 - Workshop tool report

  Pass

  Fail

• Scope of audit criteria:
  Tool board and calibration records

• Recommendations

  No

  Yes

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• 3.12 - Technical documentation

  Pass

  Fail

• Scope of audit criteria:
  all documents stored and clearly available

• Recommendations

  No

  Yes

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• 3.13 - Preventative maintenance standards

  Pass

  Fail

• Scope of audit criteria:
  evidence of staff awareness, quality system and scoring in place, carry out physical vehicle check (where possible)

• Recommendations

  No

  Yes

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• 3.14 - VMU administration

  Pass

  Fail

• Scope of audit criteria:
  Customer vehicle files, standard manuals, service level agreements, safety bulletins, VMU BER training requirements and plans, technicians qualifications on file

• Recommendations

  No

  Yes

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• 3.15 - PDP plans

  Pass

  Fail

• Scope of audit criteria:
  all in place and clearly managed and updated accordingly

• Recommendations

  No

  Yes

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• 3.16 - Goodwill spend

  Pass

  Fail

• Scope of audit criteria:
  current financial position in accounts, evidence of manager awareness and action taken, any trend indentified

• Recommendations

  No

  Yes

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• Auditors signature

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