Information

  • Site

  • Auditor

  • Conducted on

1.0 - Site

  • 1.1 - Yard/Parking/Image

  • Scope of audit criteria:
    parking clearly signed inc floor markings, no staff vehicles on site, customer parking not filled with company vehicles, all vehicles parked neatly, free from debris, rubbish, weeds etc, main entrance external condition

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.2 - Signage/Flags

  • Scope of audit criteria:
    Signage CI compliant, all lights operational, clean and free from debris, flags clean, CI compliant, in good condition

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.3 - Company vehicle condition inc check in/out forms and daily safety check evidence

  • Scope of audit criteria:
    Clean (inside and out), damage free, correct livery and age, carry out visual health check, see evidence of check in/out forms completed correctly including any evidence of fuel and damage charges, evidence of safety checks in place )

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.4 - Staff corporate workwear and image

  • Scope of audit criteria:
    Correct workwear attire, smart and presentable, namebadges worn

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.5 - Customer waiting areas

  • Scope of audit criteria:
    clean, tidy, all relevant company literature available inc trade press and newspapers, drinks machines stocked, clean and hygenic, water machine available and working and cups available, biscuits available, TV working and remote control available

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.6 - Workshop condition

  • Scope of audit criteria:
    all bays and pits clean/tidy, free from clutter, bins not overflowing, floors clean, workshop equipment ALL tools stored in correct location, star machines stored correctly,parts warranty areas kept as tidy as possible, stock holding at a minimum.

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.7 - Parts warehouse condition

  • Scope of audit criteria:
    clean and tidy, floors clutter free and no trip hazards, parts stock located efficiently and not overflowing, space managed efficiently, housekeeping good

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.8 - Staff canteen condition

  • Scope of audit criteria:
    clean, tidy, free from rubbish, micowaves clean, fridges clean, technician KPI's (utilisation/efficiency, displayed and notice boards updated

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.9 - Meeting rooms condition

  • Scope of audit criteria:
    clean, organised, tidy.

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.10 - VMU managers/workshop controllers office

  • Scope of audit criteria:
    clean, organised, tidy, organisation of documents, signs of high numbers of job cards

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.11 - Other offices

  • Scope of audit criteria:
    clean, organised, tidy.

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 1.12 - Customer toilets

  • Scope of audit criteria:
    clean, free from non corporate literature, soaps, hand dryers, hand roll.

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

2.0 - KPI/Core standard audit (current MTD)

  • 2.1 - Hours invoiced MTD

  • Scope of audit criteria:
    on target, average daily invoicing on target, consistant daily performance, evidence of communication to team of targets/position

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.2 - Utilisation

  • Scope of audit criteria:
    vs target, daily disciplines done with PT1, understanding of position, evidence of challenging non productive time with plans for improvements where required communicated to team updated

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.3 - Recovery rate

  • Scope of audit criteria:
    on target, exceptions clearly monitored via D19 and challenged, action taken against exception

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.4 - Efficiency

  • Scope of audit criteria:
    on target, daily disciplines done, low efficiencies evidence of challenge, R79 communicated to team, statistics displayed

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.5 - Overtime vs standard hours

  • Scope of audit criteria:
    measurement understood, actual performance in line with actual non productive time, exceptions analysed and understood

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.6 - WIP

  • Scope of audit criteria:
    zero over 30 days, high value exceptions, partial invoicing cleansed

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.7 - Queries

  • Scope of audit criteria:
    zero over 30 days from query or 10% of value of average monthly labour sales, high value being managed

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.8 - Cash

  • Scope of audit criteria:
    zero

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.9 - Average daily hours/mid month

  • Scope of audit criteria:
    consistant daily invoicing performance, mid month on target or achieved, daily discipline controlled and evidence of communication of targets to team

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.10 - Non productive analysts - Allowed/Disallowed

  • Scope of audit criteria:
    full awareness of position, daily discipline evidence and actions, actual vs targets, allowed non productive minimised where high overtime is evident

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.11 - MOT

  • Scope of audit criteria:
    score vs target, all failures communicated with relevant action plans in place, quality checks in place

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.12 - Net profit YTD

  • Scope of audit criteria:
    vs budgets, performance action plans in place, exceptions understood with action plans and communication

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.13 - Nominated blue chip customers debtors

  • Scope of audit criteria:
    full understanding, aged debts being actioned, list up to date

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 2.14 - Marketing strategy & customers visit plans

  • Scope of audit criteria:
    awareness of top ten customers, prospecting plans in place, customer visits in place, seasonal campiagns

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

3.0 - Workshop process and quality

  • 3.1 - Rectification

  • Scope of audit criteria:
    current financial position in accounts, evidence of manager awareness and action taken, any trend indentified

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.2 - Loading process

  • Scope of audit criteria:
    hours loaded accurately, forward planning in place,stopped jobs being prioritised correctly

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.3 - Truckfile

  • Scope of audit criteria:
    zero overdue, sign off completed within time, rebooks for defects in place

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.4 - Deadline times

  • Scope of audit criteria:
    all accurately loaded and managed, red flag update communication process in place

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.5 - Job card storage and process

  • Scope of audit criteria:
    job cards in correct storage trays and prioritised accuratley, zero aged job cards sitting around w/shop control office.

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.6 - Capacity planning

  • Scope of audit criteria:
    work loaded in advance, hours loaded accurately and maximised against available capacity

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.7 - Rebook process

  • Scope of audit criteria:
    clear evidence of rebook process

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.8 - Quality checks

  • Scope of audit criteria:
    clear evidence of weekly targets and hard copies

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.9 - VOR

  • Scope of audit criteria:
    Proof of measurements and under 5% downtime at any one time

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.10 - Compliance LGV

  • Scope of audit criteria:
    Service planners, MOT planned visuals and records of failures and investigations

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.11 - Workshop tool report

  • Scope of audit criteria:
    Tool board and calibration records

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.12 - Technical documentation

  • Scope of audit criteria:
    all documents stored and clearly available

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.13 - Preventative maintenance standards

  • Scope of audit criteria:
    evidence of staff awareness, quality system and scoring in place, carry out physical vehicle check (where possible)

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.14 - VMU administration

  • Scope of audit criteria:
    Customer vehicle files, standard manuals, service level agreements, safety bulletins, VMU BER training requirements and plans, technicians qualifications on file

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.15 - PDP plans

  • Scope of audit criteria:
    all in place and clearly managed and updated accordingly

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

  • 3.16 - Goodwill spend

  • Scope of audit criteria:
    current financial position in accounts, evidence of manager awareness and action taken, any trend indentified

  • Recommendations

  • Enter recommendations

  • Action date

  • Select date

Finish

Finish

  • Auditors signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.