Audit
The purpose of this form is to determine that the correct service checks are being completed at all service visits.
Have all actions been completed and diagnosed prior to changing the STB.
- Constent
- Intermitent
- Daily
- Weekly
How long has the customer had the issue?
Has the customer had any previous engineer visits for the problem?
- Stuck In Standby
- System Fault
- No SAT Signal
- Tech Fault
- No Picture
- No Audio
- Blue Screen
- Failed Recordings
- Lost Series Link
- Lost Planner Events
- Jump To Standby
- Picture Freezing
- FF/REW Glitches
- Card Pairing
- Remote Not Working
- Freezing Blocking
- On Demand Connection
- Failed On Demand Downloads
- EPG Display
Have you seen the fault?
Model Number
Version Number
Serial Number
Receiver ID
HD Resolution Output
Scart Control
RF Output
Single Feed Mode
Network ID / Transport Stream
Signal Quality at STB End
Signal Power at STB End
Dish and Cable Survey (Describe Condition And Any Issues Seen)
LNB Type
Signal Quality at Dish End
Signal Power at Dish End
- Replace LNB
- Replace Dish
- Replace Cable
- Re-Align Dish
- Secure Dish Mount
- Correct LNB Skew
- Reconnect Cabling
- Replace Scart
- Replace HDMI
- Replace DVI Adapter
- Re-Do Dish End F's
- Re-Do STB End F's
- Replace Remote
- Tune Remote To TV
- Order New Viewing Card
- MI/Pair Card
- Card Subscriptions
- Customer Education
- Change TV Settings
- Tune TV
- Re-Connect to BB Network
Have you completed a software download?
Have you completed a front panel reset?
Have you completed a full system reset?
Does the STB need to be changed?
Have you escalated change of STB to Team Manager/ Buddy Manager?
Has STB change been authorised?
Please Scan Issued STB NDS
Additional Engineer Notes
