S0204 Service Form

• Engineer Name

• Tech Number

• Job Number

• Conducted on

  Date
• Location
  Address

• The purpose of this form is to determine that the correct service checks are being completed at all service visits.
  Have all actions been completed and diagnosed prior to changing the STB.

ABOUT THE PROBLEM

• Is the customers problem?

  Select Constent Intermitent Daily Weekly

  • Constent
  • Intermitent
  • Daily
  • Weekly

• How long has the customer had the issue?

• Has the customer had any previous engineer visits for the problem?

  Yes

  No

• What issue is the customer having?

  Select Stuck In Standby System Fault No SAT Signal Tech Fault No Picture No Audio Blue Screen Failed Recordings Lost Series Link Lost Planner Events Jump To Standby Picture Freezing FF/REW Glitches Card Pairing Remote Not Working Freezing Blocking On Demand Connection Failed On Demand Downloads EPG Display

  • Stuck In Standby
  • System Fault
  • No SAT Signal
  • Tech Fault
  • No Picture
  • No Audio
  • Blue Screen
  • Failed Recordings
  • Lost Series Link
  • Lost Planner Events
  • Jump To Standby
  • Picture Freezing
  • FF/REW Glitches
  • Card Pairing
  • Remote Not Working
  • Freezing Blocking
  • On Demand Connection
  • Failed On Demand Downloads
  • EPG Display

• Have you seen the fault?

  Yes

  No

STB CHECKS

• Model Number

• Version Number

• Serial Number

• Receiver ID

• HD Resolution Output

  1080i

  720p

  576

  Auto

• Scart Control

  Yes

  No

• RF Output

  On

  Off

• Single Feed Mode

  On

  Off

• Network ID / Transport Stream

• Signal Quality at STB End

• Signal Power at STB End

Dish and Cable

• Dish and Cable Survey (Describe Condition And Any Issues Seen)

• LNB Type

  Single

  Quad

  Octo

  Quatro

• Signal Quality at Dish End

• Signal Power at Dish End

Repair Work Performed

• Please select one or more actions performed to rectify issue

  Select Replace LNB Replace Dish Replace Cable Re-Align Dish Secure Dish Mount Correct LNB Skew Reconnect Cabling Replace Scart Replace HDMI Replace DVI Adapter Re-Do Dish End F's Re-Do STB End F's Replace Remote Tune Remote To TV Order New Viewing Card MI/Pair Card Card Subscriptions Customer Education Change TV Settings Tune TV Re-Connect to BB Network

  • Replace LNB
  • Replace Dish
  • Replace Cable
  • Re-Align Dish
  • Secure Dish Mount
  • Correct LNB Skew
  • Reconnect Cabling
  • Replace Scart
  • Replace HDMI
  • Replace DVI Adapter
  • Re-Do Dish End F's
  • Re-Do STB End F's
  • Replace Remote
  • Tune Remote To TV
  • Order New Viewing Card
  • MI/Pair Card
  • Card Subscriptions
  • Customer Education
  • Change TV Settings
  • Tune TV
  • Re-Connect to BB Network

• Have you completed a software download?

  Yes

  No

• Have you completed a front panel reset?

  Yes

  No

• Have you completed a full system reset?

  Yes

  No

• Does the STB need to be changed?

  Yes

  No

• Have you escalated change of STB to Team Manager/ Buddy Manager?

  Yes

  No

• Has STB change been authorised?

  Yes

  No

• Please Scan Issued STB NDS

• Additional Engineer Notes

• Engineer Signature

  Sign