SafetyCulture Customer Success Position - Revised

• Applicant Name

• Conducted on

  Date

• Position I'm applying for

  Select CMO Customer Success Team Member Customer Support and Product Advocate

  • CMO
  • Customer Success Team Member
  • Customer Support and Product Advocate

• Do you have expertise in any of these industries?

  Select Retail & Hospitality Mining Aviation & Airports Construction Transport & Logistics Government & Defence Consulting Other

  • Retail & Hospitality
  • Mining
  • Aviation & Airports
  • Construction
  • Transport & Logistics
  • Government & Defence
  • Consulting
  • Other

• If other, please outline the industry.

• Desired start date

  Date

SafetyCulture

• What do you aim to achieve through a career with the Customer Success Team at SafetyCulture?

• Which company value appeals most to you?

• Tell us about your interest / passion for technology.

• Describe what iAuditor does

• What is the best feature within iAuditor and why?

• What don't you like about iAuditor? (This can be something you believe could be better for our users, something not working the way you thought it should, or something the app is missing)

• What does Think Customer mean to you?

• How would you rate your written and verbal communications skills

  Adequate

  Sound

  Outstanding

• What makes you an outstanding communicator? Provide specific examples if applicable.

• How would you rate your stakeholder engagement skills?

  Adequate

  Sound

  Outstanding

• What make your stakeholder engagement skills outstanding? Provide specific examples if applicable.

• How would you rate your problem solving skills? Provide specific examples if applicable.

  Adequate

  Sound

  Outstanding

• What makes you an outstanding problem solver? Provide specific examples if applicable.

• What would you bring to the company which sets you apart from other candidates?

• What do you like to do in your spare time? Any Hobbies?

Customer Success Team specific questions:

• How would you describe what an API is to someone with no programming or web experience in one or two sentences?

• Do you have experience with any CRM systems?

  Select Salesforce SAP In-house CRM solutions Other

  • Salesforce
  • SAP
  • In-house CRM solutions
  • Other

• If other, please state the system:

• Do you have prior experience using a business intelligence (BI) tool?

  Select Tableu CliqView Cognos Google Analytics MS Access Other

  • Tableu
  • CliqView
  • Cognos
  • Google Analytics
  • MS Access
  • Other

• If other, please provide details:

Customer Success Case Studies:

• The objective of the below case studies / scenarios are to evaluate the skills you have previously described. Please respond to each question like it is an email conversation with a user from a large organisation.
  
  References that you can utilise include:
  - SafetyCulture website (http://www.safetyculture.io)
  - your iAuditor Application (free to download from the App Store)
  - Knowledge Base (http://www.safetyculture.io/support)
  - Any Internet Search Engine
  http://safetyculture.io/support/

• Case study 1: Hi, I can see on your website that there are different subscription levels, and the Enterprise level subscription is coming soon. What would be the appropriate subscription level for a business with around100 users? Could I please get in touch with someone to help me with implementing iAuditor across my organisation, including setting up a trial and developing a business case for management approval?

• Case Study 2: Hi, we are coming to the end of the free trial for our organisation account. We have found iAuditor to be a user friendly and effective tool to manage our safety inspections. However, we have some concerns and issues so will not be going ahead with a paid subscription at the end of the trial.

• Case study 3: Hi, please provide more information on integrations options. Our company use a number of systems to manage our operations around the world.

Closing

• Name and Signature

  Sign