Information
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Applicants Name
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Conducted on
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Prepared by
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Location
General Questions (Can be used for any interview)
General Interview Questions
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What are three adjectives a former customer would use to describe you?
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What is your most significant professional accomplishment? Tell me about it in detail.
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What were your goals for the last three years and how did you meet them? Was there a reason for your success? Why didn’t you meet your goals?
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How do you define success?
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What types of products have you sold and how did you sell them? Can you give me any example of a pitch of the product or service you were selling in your last position? What sales technique did you use?
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How would your former supervisor describe you?
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How do you keep a smile on your face during a hard day?
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What does consultative selling mean to you?
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What is your ultimate career aspiration?
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What kind of goals motivate you the best?
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What’s worse, not making sales goals or not keeping a customer happy?
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How would you describe the people at your last company?
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What was your compensation package at your last company?
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Tell me how you work under pressure.
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Tell me what your parents, friends, siblings or spouse don’t like about you.
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Tell me the biggest mistake you made in the last 6 months.
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How do you keep up to date on your target market?
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Why did you leave your last job?
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Have you handle a difficult situation with a co-worker?
Behavioral and Situational Questions
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How would you handle a difficult customer or person?
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Give an example of when a customer was upset with your customer service.
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Describe a time when you had a difficult sale and what you did to make the sale.
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What would you do if the monthly goals and objectives you were working with were suddenly changed?
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By providing examples, convince me that you can adapt to a wide variety of people, situations, and environments.
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Describe a time on any job that you held in which you were faced with problems, stresses that tested your coping skills.
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Describe the ideal working environment or sales position for you to do your best work.
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Tell me about a time when you displayed excellent customer service?
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What has given you the greatest sense of achievement at work? Why?
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Can you give an example of a goal or deadline you have had to meet?
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Tell me about a sales experience that demonstrates your work ethic.
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Give me a specific example of a time when you used good judgement and logic in solving a problem.
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Give me a specific occasion in which you conformed to a policy with which you did not agree.
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Has there been a time when you improved a process or introduced a new idea? What was it? How did you go about making the changes (step by step - lead me through your decision making process)
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Give me an example of an important goal that you had set in the past and tell me your success in reaching it.
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What standards have you set for yourself in your current position? How well have you done about meeting these standards?
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Tell me about a time in which you had to use your written communication skills in order to get an important point across.
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Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
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What was the hardest situation you ever faced with a customer?
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Tell me about a negative experience you had with a customer and how did you resolve it?
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Tell me about a time when you went above and beyond the call of duty to get something done or resolve a problem.
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Describe the toughest challenge you ever faced and how you worked through it.
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Tell me a time when you were confronted with an unexpected problem? How did you deal with it? What happened?
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Can you provide me with 3 situations in which you did not succeed and why?
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All jobs have frustration, can you describe some examples of your job which frustrate you?
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Describe as situation during the past year in which you had to deal with an upset customer or coworker.
Sales Specific Questions
General Sales Questions
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Tell me the last sales book you read.
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What have you done to improve your sales knowledge in the last year?
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If you had to sell 35 phones in a month how would you handle that goal?
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What do you think are the most important skills in succeeding in sales?
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What do you like and dislike about the sales process?
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Why do you think you would do well at this sales job?
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Describe your most successful sale.
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How much was an average sale at your last position?
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What’s your opinion on the role of learning in sales?
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What’s your approach to handling buyer objections? How do you handle price objections
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Have you ever had a losing streak, how did you turn it around?
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How do you close a sale? How do you know when a buyer is ready to buy?
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What do you find most rewarding in sales?
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Sell me a pen. Sell me a phone.
Behavioral and Situational Sales Specific Questions
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Tell me about a sale you lost, what did you learn?
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What have you learned from mistakes in another sales position?
Service Technician Questions
General Tech Questions
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Describe your most successful customer service experience.
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Describe your ideal technician position.
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Tell me about an experience that demonstrates your work ethic.
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Explain something to me. Explain how to _____?
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How do you handle customer complaints?
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How do you initiate and maintain a good relationship with clients? How do you keep them satisfied?
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What’s your approach to handling customer objections?
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What do you find most rewarding in customer service?
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Have you ever had a losing streak, how did you turn it around?
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Have you gone above and beyond the call of duty?
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Tell me about a customer you lost, what did you learn?
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If you are presented with a problem that you don’t know how to solve in regards to repairing a phone, how would you go about solving the problem?
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What was the most difficult situation you came across, how did you handle it?
Behavioral and Situational Tech Specific Questions
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Can you give me an example of a situation when you had to turn down a customer request for a good reason. How did you handle the situation?
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What have you learned from mistakes in another service position?
