Sample - Aer Lingus - Check-in Inspection v19.0

• Inspection No.

• Station

• Conducted on

  Date

• Prepared by

• Personnel

• Please provide photographic evidence for all answers and corrective action undertaken for each finding identified.

• 1. Are check-in screens displaying EI logo and desk type?

  Yes

  No

  N/A

• 2. Is Priority Check-In offered for AerClub/ Business Class Guests?

  Yes

  No

  N/A

• 3. Is a separate queue for Bag Drop offered?

  Yes

  No

  N/A

• 4. Are staff actively seeking 'travel light' bags (Where Applicable)

  Yes

  No

  N/A

• 5. Are staff pointing to DG information placards?

  Yes

  No

  N/A

• 6. Is an Aer Lingus hand baggage gauge available? (Please provide Photographic Evidence)

  Yes

  No

  N/A

• 7. Do check-in staff have Aer Lingus transfer tags? (where applicable)

  Yes

  No

  N/A

• 8. Is Passenger Rights (EU 261) legal notice displayed in check-in area?

  Yes

  No

  N/A

• 9. Are standard baggage tags in use and underseat baggage tags available?

  Yes

  No

  N/A

• 10. Is there evidence of scale calibration?

  Yes

  No

  N/A

• 11. Are check-in desks opened at the time agreed per SLA or local arrangement?

  Yes

  No

  N/A

• 12.Is all staff interaction with the guest courteous and polite?

  Yes

  No

  N/A

• 13. Do staff use guest name during the transaction?

  Yes

  No

  N/A

• 14. Do staff confirm baggage destination?

  Yes

  No

  N/A

• 15. Do staff advise guests of the boarding information (gate, screens, etc.)?

  Yes

  No

  N/A

• 16. If there is a delay, do check-in staff pass that information to the guest?

  Yes

  No

  N/A

• 17. Do check-in staff have access to Delay, Cancellation and Denied Boarding Notices (EU 261)? - ask staff for location

  Yes

  No

  N/A

• 18. Are excess fees collected to every kilo over prescribed baggage allowance? (as indicated in DCS)

  Yes

  No

  N/A

• 19. Do guests queue for less than SLA target of 15 minutes at check-in?

  Yes

  No

  N/A

• 20. Is controlled stock (boarding cards, baggage tags) removed from unattended desks?

  Yes

  No

  N/A

• 21. If there are any non-conformities visible, do supervisory staff rectify the problem without prompt from the inspector?

  Yes

  No

  N/A

Comments / Notes / Identified safety or operational improvement opportunities

• Comments / Notes / Identified safety or operational improvement opportunities

• undefined

• undefined

• Yes

  No

  N/A