San Francisco Marriott Marquis

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Valet Arrival

• Were Valet attendants "Marriott Ready" and posted?

  Yes

  No

  N/A

• Were the guest's car doors promptly opened?

  Yes

  No

  N/A

• Did the "Hosts" follow the 15/5 rule?

  Yes

  No

  N/A

• Did the "Host" properly explain the parking options?<br>

  Yes

  No

  N/A

• Did the "Host" offer luggage assistance and promptly unload the guest's luggage?

  Yes

  No

  N/A

• Did the "Host" pass the guest to a bellman? If there was no bellman available, did valet escort the guests to the Front Desk?

  Yes

  No

  N/A

• Was the "Host" knowledgable about property offerings and the local area?

  Yes

  No

  N/A

• Did the "Host" use the guest's name during the interaction, if known?

  Yes

  No

  N/A

• Did Valet maintain good posture, eye contact, and smile throughout the interaction?

  Yes

  No

  N/A

• Was Valet in the appropriate uniform, appeared well-groomed, and professional?

  Yes

  No

  N/A

• Did the " Host" offer further assistance to the guest?

  Yes

  No

  N/A

• Did the "Host" provide a warm and sincere closing, thanking the guest?

  Yes

  No

  N/A

• What was the "Hosts" name?

  Yes

  No

  N/A

Front Desk Check-in

• Yes

  No

  N/A