Saturday Post 8pm Key Shift Visit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External/Approach

• On approach did the restaurant look smart and tidy with no rubbish in external areas?

  Yes

  No

  N/A

• Are all external comms displayed and up to date?

  Yes

  No

  N/A

• Does the business look open and inviting? Doors open where appropriate and all external lights on?

  Yes

  No

  N/A

Entrance/Host

• Were you greeted promptly, within 30 seconds?

  Yes

  No

  N/A

• Was the host or manager dressed smartly?Smart Shirt/Collared Blouse, smart jacket/blazer?

  Yes

  No

  N/A

• Is the door being managed efficiently? What wait times are being quoted? Any incentives for guests to return?

  Yes

  No

  N/A

• If a wait is in place, is the room being managed appropriately? Are there any unlaid tables for more than a couple of minutes?

  Yes

  No

  N/A

Standards, Music and Ambiance

• Is music playing to the right level? Lively but guests able to hold conversation?

  Yes

  No

  N/A

• Are candles lit on tables, one between two guests?

  Yes

  No

  N/A

• Are all tables laid immaculately with polished cutlery, wine and water glasses?

  Yes

  No

  N/A

• Is lighting dimmed to appropriate levels?

  Yes

  No

  N/A

Productivity

• Is max team in place as agreed with peak productivity plan?

  Yes

  No

  N/A

• Are all team on 8 hour shifts or shorter?

  Yes

  No

  N/A

• Are servers looking after max section sizes of 18 covers?

  Yes

  No

  N/A

• Are there second drinks sellers and dessert sellers in place?

  Yes

  No

  N/A

• Are plates being cleared promptly?

  Yes

  No

  N/A

• Are tables being cleared and relayed within 2-3 minutes of guests leaving?

  Yes

  No

  N/A

• Monitor kitchen food speed - how long did the most recent check take for mains from order entry to table?

  0-10 minutes

  10-15 minutes

  15-20 minutes

  20-25 minutes

  +25 minutes

Spend Per Head

• Is prosecco being offered on arrival by host as an aperitif?

  Yes

  No

  N/A

• Are olives and tomatoes being offered as an intro?

  Yes

  No

  N/A

• Are servers offering recommendations on seating?

  Yes

  No

  N/A

• Are guests being offered drink upgrades when ordering? Large glasses/bottles etc

  Yes

  No

  N/A

• Are guests being sold sides with their order?

  Yes

  No

  N/A

• Are guests being offered a thinner, crispier romana base?

  Yes

  No

  N/A

• Are empties being cleared and second drinks offered?

  Yes

  No

  N/A

• Are dessert sellers recommending desserts and coffees?

  Yes

  No

  N/A

• Are dessert upgrades being offered e.g. irish coffees, limoncellos etc

  Yes

  No

  N/A