Savers Full Audit 2020 13022020

STORE DETAILS:

• Store Name:

• Store Number:

• Store Manager's Name:

• Date of Visit:

  Date

• Conducted by:

  Select Stephen Sutcliffe Kirsty Shilton David Parr Louise Starkey Dawn Cowan Area Manager

  • Stephen Sutcliffe
  • Kirsty Shilton
  • David Parr
  • Louise Starkey
  • Dawn Cowan
  • Area Manager

• Company Audit Wave:

  Select Wave 1 Wave 2 Area Manager Flagged Store Wave 1 Area Manager Flagged Store Wave 2 Amber Scoring Re-Visit Red Scoring Re-Visit Benchmark Audit New Store Audit

  • Wave 1
  • Wave 2
  • Area Manager Flagged Store Wave 1
  • Area Manager Flagged Store Wave 2
  • Amber Scoring Re-Visit
  • Red Scoring Re-Visit
  • Benchmark Audit
  • New Store Audit
• Store Location
  Address

• LEGAL QUADRANT

  RED

  AMBER

  GREEN

• OPERATIONS QUADRANT

  RED

  AMBER

  GREEN

• PEOPLE QUADRANT

  RED

  AMBER

  GREEN

• SECURITY QUADRANT

  RED

  AMBER

  GREEN

Sign Off

• Audit briefed?

• AGREEMENT Any section, not green on the audit, must have an action plan sent to the auditor and area manager within one week of the audit completed. Any legal failings must have confirmation of 100% completion within 7 days.

• On site representative

  Sign

• Designation:

  Store Manager

  Assistant Manager

  Supervisor

  Cover Manager

• Auditor's signature

  Sign

• L1. Are all sections on the Age Restricted Quadrant fully compliant?

  Yes

  No

  N/A

• L2. Date Code documentation fully completed as per company procedure? Random check of 10 lines across the salesfloor and stockroom for date coded products

  Yes

  No

  N/A

• L3. All external fire doors unlocked, unbarred and unbolted? Please walk the escape route beyond the final door to the point of safety

  Yes

  No

  N/A

• L4. All internal fire doors closed and all fire routes clear to at least 1 metre?

  Yes

  No

  N/A

• L5. Fire log book - Are all sections fully completed and logged within the correct timescales?

  Yes

  No

  N/A

• L6. Fire evacuation completed within the last 6 months and logged in the Fire Log Book?

  Yes

  No

  N/A

• L7. Manual Handling & Store Risk Assessment completed in full by current manager and signed by all management team?

  Yes

  No

  N/A

• L8. Operational Safety Practice Book completed by current manager, all sections completed in full with all staff & retail trainee signatures obtained as part of Day One Induction?

  Yes

  No

  N/A

• L9. Ladder and kick stool inspection records completed in full within the last three months and filed in risk management file?

  Yes

  No

  N/A

• L10. SIB book - Check current and previous week to ensure all sections of H&S and Legal are completed

  Yes

  No

  N/A

• L11. 100 random price checks completed for last 2 weeks - documented on control sheet, printed out and signed by person conducting the check

  Yes

  No

  N/A

• OP1. Delivery days; Stock to be off the floor before 10am. Delivery must be fully worked as per company guideline. Check 3 days on CCTV to validate

  Yes

  No

  N/A

• OP2. Complete a full pick list of shelf gaps, no more than 10 skus to have a stock on hand of 6+ (Document total number of gaps with an on hand balance and total number of gaps with 6+)

  Yes

  No

  N/A

• OP3. Event Counts - Check previous week to ensure completed as per Company instructions. Any additional event counts must have email confirmation from the Area Manager

  Yes

  No

  N/A

• OP4. Zero to Zero - No more than 3 completed the previous week, to include core and high value stock

  Yes

  No

  N/A

• OP5. Windows, Gondola Ends, Waterfalls, Dump bins and Tumble baskets set up to current promotional bulletin?

  Yes

  No

  N/A

• OP6. Is the cosmetic checklist fully completed for current and previous week? Check 3 days on CCTV to validate. Evidence of any missing testers being ordered

  Yes

  No

  N/A

• OP7. New lines processed as per company procedure? Random check of 10 new lines from previous weeks report to ensure product is in correct location with SEL in place

  Yes

  No

  N/A

• OP8. Delist process in place - No more than 10 SELs on salesfloor with zero SOH

  Yes

  No

  N/A

• OP9. Check SELS - no more than 10 missing

  Yes

  No

  N/A

• OP10. Random price check across all sections - minimum of 50 lines with no more than 5 incorrect

  Yes

  No

  N/A

• OP11. Battery box in store and accessible to customers?

  Yes

  No

  N/A

• P1. Do all team members have the relevant right to work documentation in their file (to include evidence of any name change)? All visa's to be checked and signed as valid

  Yes

  No

  N/A

• P2. Check that all new starters have a copy of interview paperwork either stored on Edge or in employee file

  Yes

  No

  N/A

• P3. Check that any new starters have completed onboarding on Edge within 4 weeks of start date. Training also completed within correct timescales?

  Yes

  No

  N/A

• P4. Are all employee records secured either in a lockable box, locked filing cabinet/cupboard, accessible only by Management?

  Yes

  No

  N/A

• P5. Check that 3 weeks of planned rotas are available and on display as per company instructions

  Yes

  No

  N/A

• P6. T&A to be printed for previous week and checked to ensure it matches crewing plan - including correct break allowances/sickness etc. Must also be signed by management to ensure accuracy

  Yes

  No

  N/A

• P7. Evidence of Lanyard process being followed during store visit?

  Yes

  No

  N/A

• P8. Check last 3 absences to ensure that Return to work interviews are completed, with evidence that Company absence procedures are being followed

  Yes

  No

  N/A

• P9. No customer or employee personal details found in the office or any part of the store?

  Yes

  No

  N/A

• P10. Personal belongings including all mobile phones, fully secured and locked away? (Lockers must be in use if they are provided)

  Yes

  No

  N/A

• S1. Check 20 lines across all departments to ensure products are security tagged in line with Company instructions, min 80% compliance

  Yes

  No

  N/A

• S2. Are company banking/change delivery procedures being fully adhered to? (Including all cash and coupons) Random check of 3 days on CCTV to validate

  Yes

  No

  N/A

• S3. Check to ensure damages are being processed in store weekly and sold as per company policy. Unsaleable must be checked by Area Manager on the last visit and signed off. All print outs for damages must be filed

  Yes

  No

  N/A

• S4. All company cash (including coupons) to be securely locked away - Review CCTV to validate

  Yes

  No

  N/A

• S5. All staff and management, visitors and contractors searched every time they leave the store using the spinner and sheet fully completed (check current and previous week)

  Yes

  No

  N/A

• S6. Are cash pickups £800 or less? Review safe activity for previous 2 weeks. Check CCTV to ensure money is not being counted at the till point. Any split pickups are classed as falsification

  Yes

  No

  N/A

• S7. Complete a full safe check - Balance must be zero

  Yes

  No

  N/A

• S8. Spot check refunds, voids and paid outs from 3 days the previous week to ensure accurate processes are followed

  Yes

  No

  N/A

• S9. Delivery checks completed as per company procedure? Check Manifest for previous 3 deliveries

  Yes

  No

  N/A

• S10. Latest Stocktake investigation, Audit Action Plan and Shrinkage tracker must be fully completed and on display

  Yes

  No

  N/A

• S11. Key Control - check with management to ensure Key control is followed as per key control document

  Yes

  No

  N/A

• ARP1. Under25 No ID No Sale - Is the A4 poster displayed on the shop floor?<br>

  Pass

  Fail

  N/A

• ARP2. Challenge 25 - all M/M, colleagues and retail trainees wearing challenge 25 badges

  Pass

  Fail

  N/A

• ALCOHOL STORE:

  Yes

  No

• ARP3. POS displayed in the alcohol section - minimum of 1 Challenge 25 talker per bay

  Pass

  Fail

  N/A

• ARP4. Premises license certificate - Check summary is displayed at the till counter and with correct DPS details

  Pass

  Fail

  N/A

• ARP5. Personal Licenses - Check that these are kept in the safe. Record number of personal license holders in store and names of license holders

  Pass

  Fail

  N/A

• ARP6. All fully trained M/M, colleagues and retail trainees aged over 18 have been added to the authorisation to sell document?

  Pass

  Fail

  N/A

• ARP7. Refusal Log for current week at the till point with previous 6 weeks filed weekly in the red box file and signed. This must be kept in the file for previous 52 weeks rolling year

  Pass

  Fail

  N/A

• ARP8. Check to ensure that alcohol transactions are only processed by trained members of staff and where colleagues are under 18 that the sales are authorised by a Personal License Holder

  Pass

  Fail

  N/A