Front Office and Lobby
Is someone supervising the front desk?
Is the front desk staffed properly?
Is the area organized and neat?
Guest Check-in/ Check-out without delay
Was the telephone answered in 3 rings?
Are the front desk agents engaged with/acknowledging guests?
Is there a security guard present?
Is there a shuttle driver working?
Lobby neat and clean?
Back Office area neat and clean?
Is the pantry clean and stocked?
Did you notify the kitchen/housekeeping?
Is the coffee shop clean and stocked?
Housekeeping & Maintenance
Is someone supervising the housekeeping department?
Is the housekeeping department staffed properly?
Is the housekeeping gate secure?
Are all rooms clean and in order? (if we had to put any rooms out f order, please explain why)
Are we stocked and supplied?
Is someone working in maintenance / engineering?
What projects does he/she have going on?
Fitness, Pool and Parking Lot
Is the fitness area clean?
Are we stocked with apples, towels and water cups?
Have you notified the proper department?
Is the pool clean and clear?
Is the pool area stocked with towels?
Is the pool patio clean? Trash emptied?
Is the gate on the pool patio closed?
Are the public bathrooms clean and stocked?
Is the parking lot clear of trash?
Public Areas and Back Hallways
All Guest areas are neat and clean?
All emergency exits clear and well lit?
Guest corridors are clear and clean?
Please take the following pictures as directed:
Is the courtyard neat and clean?
All back hallway entrances locked?
Is the back hallways clear and clean?
Staff cafeteria is neat and clean?
Is someone supervising the kitchen?
Is the kitchen staffed properly?
Is the kitchen area clean and organized?
Are we stocked and supplied well? (Ask kitchen supervisor if we are out of anything)
Is the back gate secure?
Is the restaurant staffed well?
Please get an approximate cover count by meal period from a manager:
Are there any Private Dining events?
Any major issues to report in the restaurant?
Atleast 2 rooms are to be inspected
Room cleaned as per standard?
TV and Equipment working?
Is the faucet working?
Is the flush working?
Room amenities placed?
Bathroom supplies placed?
Any incidents or Major guest complaints?
Anything to take note of looking ahead?
Detailed timeline of your shift: