Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Service Educator Information
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List of Educators Present at Time of Audit
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The Two Year Qualified Person Present at Time of Audit
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The Educational Leader is Present at Time of Audit
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The Responsible Person Present at Time of Audit
Overview Of Service Audit
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Provide an overview of service audit, include number or children and educators present during visit as well as the approved numbers.
QUALITY AREA ONE: EDUCATIONAL PROGRAM AND PRACTICE
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Quality Area One Education Program and Practice
This area assess's part 4.1 of Education and Care Services National Regulations - Educational program and practice. Looking at practices and implementation of:
Educational program ~ Documenting of child assessments or evaluations for delivery of educational program ~ Information about educational program to be kept available ~ Information about educational program to be given to parents
Displayed throughout inside and outside areas
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The Hours of operation are clearly displayed
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Fee Information is clearly displayed
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Service Contact information including an outside hours of operation contact number is clearly displayed
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No Smoking display is at entrance to service and is clearly displayed
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A current Plan or Program is displayed where parents/caregivers can clearly see
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Both the QPCYWA and the individual Service Philosophy is displayed
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The most current copy of the QPCYWA Policy and Procedures is available
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The current Weeks Menu is displayed and is varied and nutritious and meets the PCYC Food & Nutrition Policy
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There is evidence of individual documentation of children's learning
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There are community contact information available for families?
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The SAC Open Door Policy is displayed
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PCYC Membership - "Why Memberships important" Poster?
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Does the service have displayed their Service Approval Certificate
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Where Audit visit is whilst vacation care is operating; has the service their educator Break Notification displayed
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The service has a display/poster inviting parent feedback on the program etc
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The service has the QPCYWA Notice for Volunteers displayed
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The service has a current roster displayed that reflects the educators on floor at time of visit
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The service has all educators profiles display]ed - stating name, qualification, certified supervisor number and first aid/CPR/Anaphylaxis & Asthma Qualifications and Blue card details
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The service has the Nominated Supervisor of the service Displayed
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The service has the Responsible Person of the Shift/Session or Day displayed" and is accurate at the time of visit
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The Educational Leader is clearly displayed
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The service utilises the Educator Attendance Register
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A sign in and out register for volunteers and visitors is in place and the educators direct person performing audit to sign in
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The services has displayed the QPCYWA Vision and Mission Statement
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Complaints and Comments notification is displayed along with contact numbers and names
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QPCYWA Privacy Policy is displayed clearly
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The service has prominently displayed either their NCAC Profile if not yet assessed or their NQS rating Displayed
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Where a service has not been assessed under the new framework, they have displayed a notice "stating the Service has not been assessed under the new framework"
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There is a map displayed in a prominent position outlined the approved/licensed areas o the service
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The service has a comment box or similar in their service
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Evidence of Environment and Sustainability Discussions and Activities are available
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Indigenous art and displays as well as multicultural information reflection the children and community are displayed
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The service has evidence of self worth and encouragement of children
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The service has information on the National Quality Framework - My Time Our Place as well as language easily accessible to families etc.
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There is a display or information on protective behaviours in the room
Parent Area Display and Information
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The parent area is easily defined
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The parent area is tidy and clean and information is in date
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There is information available for families on infections
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The latest copy of the Parent Handbook is available
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There is a record format to record any compliance notices for families
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Information on HubWorks! is available and displayed
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There are parent induction packs available, [ask educator to provide an enrolment pack, then and there]; the pack must contain - handbook, service HubWorks! link to complete enrolment form; PCYC Membership form; Booking forms; All About Me/My Time Our PCYC booklet; Induction Form; latest newsletter and club information etc.
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There is a copy of the PANOSH (Physical Activities and Nutrition in Outside School Hours) guide in place
Evidence of Practice
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A variety of resources are set up in the room to engage all the children
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There is an area for children to rest or sleep
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The is an Educational Leader Profile displayed
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The is an Educational Leader Profile was able to explain the Planning Cycle and provide evidence of connections between Question - Plan - Act/Do - Observe/Review
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The children have free access to craft and play resource and a craft table or resource trolley or similar is available
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The children have free access to outdoor play equipment and resources
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The children have free access between indoor and outdoor play spaces
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The service is able to provide evidence of program planning i.e. observation linked to questioning linked to planning linked to actions then around again to observations and so on
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Children are encouraged by educators to explore the environment
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There is evidence through activities or resources of science and learning resources
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There is enough books, magazines and reading resources available for children
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There is Evidence of interaction and activities relating to the environment
Quality Improvement Plan (QIP)
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The Service have a Quality Improvement Plan in place
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The QIP was reviewed within the last 6 months.
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There is Evidence of continuing improvement i.e. have there been plans of improvement, progress, feedback and accomplishment
Rating Subtotal for Educational Program and Practice
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA TWO - CHILDREN'S HEALTH AND SAFETY
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Quality Area Two - Children's Health and Safety
This section is to meet Education and Care Services National Regulations: Part 4.2 - Health, safety and wellbeing of children looking at practices and implementation of:
~ Good Health, hygiene and safe food practices ~ Provision of Food and Beverages ~ Children's sleep and rest ~ Tobacco, drub and alcohol-free environment ~ Incidents, injury, trauma and illness procedures ~ Infectious diseases ~ First Aid kits ~ Medical Conditions Policy ~ Administration of medication ~ Emergencies and Communication ~ Collection of children from premises and excursions ~ Conduct of risk assessment for excursion
Display, condition and Information available in Kitchen/Food Preparation area
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There are hand washing (5 steps) information/sign displayed
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There is information or a display on correct storage of food
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There is a chopping board guide in place and the correct boards are used for food preparation by the educators (Reg 77)
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There is a guide for food preparation displayed
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Benches are clean and free of clutter
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There is a food handling guided displayed
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There are notifications including photos of children with allergies; these have been reviewed in the last 12 months
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Where there are children with Asthma and Anaphylaxis there are management guides displayed in an area easily accessed by educators
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There is a first aid kit available that is stocked with enough resources to meet the needs of the number of children in care
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All children's medication is in date
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The medication kit is easily accessible and signed
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Children requiring medication have medication permission forms in place that are accurately completed and utilised
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The medication kit is kept out of reach of children
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The resources in the medication kit are in date <br>
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There is a soils bucket available
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There are laundry facilities or access to them available. Is there record that indicates when towels etc are laundered
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A cleaning and maintenance record in place and utilised daily.
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Children attending extra curricular activities have parent permission slips in place authorising educators to escort them to and from activities (Reg 99)
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Occupational Health and Safety Information/Folder is available for staff (QPCYWA OHS Manual 2012 - 1.2 OHS Strategic Planning - 6.5 Implementing OHS Strategic Plans) including who is the Safety Warden and does a member of SAC sit on OHS Committee to ensure that SAC is considered in managing safety.
Resources and further information displayed
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There is a service specific, working telephone at the service (not a staff member/s private mobile)
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Where there is a child with Anaphylaxis a notice is displayed in parent area for families
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Where the service has had a case of an infectious illness they have notified families using the service.
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There is an infection exclusion guide or information displayed for families
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There is an immunisation guide or information available for families
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Diligent Supervision Poster is in place in staff area
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There are Indoor/Outdoor Supervision Guides in place
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There is information available on healthy eating and lunch box suggestions etc
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Evacuation and Lockdown procedures are displayed as well as an map of evacuation route and meeting place
Practice, Documentation and Evidence
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A educator attendance record is in place and is Utilised
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The ratio of educator to child was met during the service audit
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There is a two year qualified person present as well as a nominated/certified supervisor on the premises
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An Educator was on the premises during the service audit with an up to date First Aid (three yearly) and CPR (yearly), and the Documentation is Current and Certified
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(January 2013) An educator on the premises holds with a current Asthma (yearly) and Anaphylaxis (three years) and the Documentation is Certified
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Roll Call was done within 10 minutes of the school bell ringing of an afternoon, and the Educators aware of all children in enrolled on the day.
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The educators follow correct sanitising process before preparing, serving and completing food preparation
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Roll call is done at the start of each session and educators use HubWorks! utilisation sheet to record attendance
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Medication Forms are utilised and educators are able to provide correct practice of application and dispensing of medication.
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Allergy Management Notifications are in place and up to date
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An evacuation and lockdown drill has been completed in the last three months (one should be done each term and each vacation care period)
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Service has an area set aside for children to rest, sleep or relaxation
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Educators do not use their personal phones whilst rostered
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The educators are aware of what an NL01 Form is and when to utilise it
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The educators practice good hygiene practices in food preparation
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The educators are aware of what SI01 form is, and the reporting procedure
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The educators are aware of 7.2.1 form and the reporting procedures
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Detailed Excursion Risk Assessments are in place and developed/completed prior to excursions
Administration
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Educators are aware of any parenting orders for children in care
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The administration area is easily defined <br>
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Emergency contacts i.e. club, local police, poisons hot line, branch manager, school contact/administration etc is near phone
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There is information available for families (head lice. colds and infections) and is updated regularly?
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Administration area/desk is clean and well organised.
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The children and staff files are secure in a locked facility
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The Operation Officer has randomly selected 10 children's files and found them complete; i.e. children's enrolment form that is complete and current (updated in the last twelve months), any parenting orders, escort forms, medication forms etc.
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A copy of the Child Protection Act 1999 is available for educators
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There is a copy of Know Your Food Business or Information on preparation/delivering and storage available for educators
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PCYC Newsletters, Newsflash and QCAN newsletters are available for all educators
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There is a copy of the staff handbook available for educators
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There are training opportunities displayed and educators are invited to attend either at their expense or through training budget
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A copy of the latest Policy and Procedures is available for educators
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A copy of the National Child Care Legislation is a available for educators
Rating Subtotal for Children's Health and Safety
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA THREE - PHYSICAL ENVIRONMENT
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Quality Area Three - Physical Environment
This section is to meet Education and Care Services National Regulations: Part 4.3 - Physical Environment - Centre-based services and family day care services; looking at practices and implementation of:
~ Clean premises, furniture and equipment to be safe, clean and in good repair ~ Fencing ~ Furniture, materials and equipment ~ Laundry and hygiene facilities ~ Indoor and Outdoor space requirements ~ Toilet and hygiene facilities ~ Ventilation and natural light.
Resources and Equipment
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There are enough resources available for the approved number of children in care (not just those currently enrolled)
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There is evidence of resource/equipment loss, damage report and how they determine replacement
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Service management plans are in place if necessary e.g. utilising additional outdoor spaces where the school or due to flood or damage is in place
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There are enough seating and furniture available to meet the needs of the number of approved numbers
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Furniture and equipment is safe and clean
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There is shaded outside areas for the children
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The room is lit and has natural light and is well ventilated
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The children have free access to resources and equipment
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There is ample play and exploration resources
Environments
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Temperature (the room is cool or warm as needed) is Varied to Meet the Needs of the Children
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Indoor Space is adequate to meet the number of approved places
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The outdoor space is adequate to meet the needs of the approved numbers.
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There are opportunities for exploration in the natural environment
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The children are able to access both indoor and outdoor spaces at will
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The room is set up to ensure the engagement of children
Rating Subtotal for Physical Environment
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA FOUR - STAFFING ARRANGEMENTS
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Quality Area Four - Staffing Arrangements
This section is to meet Education and Care Services National Regulations: Part 4.4 - Staffing Arrangements; looking at practices and implementation of:
~ The Educational Leader ~ Age and supervision requirements ~ Minimum number of educators required ~ Educational qualifications for educators ~ First Aid qualifications ! Approval and determination of qualifications ~ Staff and educator records - centre-based services ~ Staff and educator records - centre-based services. -
There is a nominated supervisor or if they are not available a certified supervisor at the service at the time of visit
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Has a Educator Profile been completed to accompany this audit? If yes please provide number of profiles completed.
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The ratio of Educator to Child was met during the Visit.
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All new educators/volunteers are mentored for at least the first week of employment and complete Educator Shift Assessments are available
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There is a duty roster in place?
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Professional development opportunities are provided to ALL educators?
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Confidentiality agreement has been sighted and seen by all educators?
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There is a copy of the Code of Conduct available for educators?
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There is copy of the Code of Ethics available for educators
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There is a secure place for educators belongings to be securely stored?
Rating Subtotal for Staffing and Arrangements
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA FIVE - RELATIONSHIPS WITH CHILDREN
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Quality Area Five - Relationships with children
This section is to meet Education and Care Services National Regulations: Part 4.6 - Relationships with children; looking at practices and implementation of:
~ Interactions with children ~ Relationships in groups.
Practice, Documentation and Evidence
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All Educators interactions with each child are warm and responsive and trusting relationships have been build
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Evidence of routine and children move between activities without prompting is in place
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Displays or evidence of discussions with children on protective behaviours is evident
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Evidence of Opportunities for Children to take on Leadership Roles is apparent
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Educators utilise ways to encourage and build children's confidence
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Routine is evident and Children move Confidently from Activity to Activity
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Children have Provided Input into the Behaviour Rules and Expectations
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Educators Interactions with Children is Positive and Respectful
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Children have provided input into Purchasing Resources and there is evidence available
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Educators use Positive Tones and Language when Communicating with children (Reg 155)
Rating Subtotal for Relationships with Children
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA SIX - COLLABORATIVE PARTNERSHIPS WITH FAMILIES AND COMMUNITIES
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Quality Area Six- Collaborative Partnerships with Families and Communities
This section is to meet Education and Care Services National Regulations: Part 4.7 - Collaborative Partnerships with families and communities; looking at practices and implementation of:
~ Access for parents. -
Evidence of involvement within the Community is evident
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The Service Regularly Invite Families into the Service
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The Service has Evidence of Family input into the Service
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The Service Regularly Submit Articles in the School Newsletter
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The Service Publish Their Own Newsletter and make it Available to the School Community
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The Service Regularly Invites Families to Share anything Interesting about their Culture or Work with the children
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The Branch Manager Visits the Service Regularly
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The Service Ensures that a SAC Management Report is Provided to the School each Month
Rating Subtotal for Collaborative Partnerships with Families and Communities.
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
QUALITY AREA SEVEN - LEADERSHIP AND SERVICE MANAGEMENT
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Quality Area Seven - Leadership and Service Management
This section is to meet Education and Care Services National Regulations: Part 4.7- Leadership and Service Management; looking at practices and implementation of:
~ Management of services ~ Attendance and enrolment records ~ Record of service's compliance ~ Policy and Procedures ~ Information and record keeping requirements ~ Display and reporting of prescribed information ~ Insurance Information ~ Confidentiality and storage of records ~ Law and regulations to be available. -
The Service has a Photo/Profile of their Branch Manager Displayed
Information and signage in staff room/coordinators
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Educator inductions are evident
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Educators are mentored by a senior staff member when commencing employment.
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A staff notice board or folder is in place in staff room or area
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Staff meetings are conducted regularly and records kept
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The Operation Officer was asked to sign a visitor register and there is one in place
Rating Subtotal for Leadership and Service Management
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In relation to QPCYWA expectations this area received the rating of 20=Exceptional; 15=Meets some Requirements; 10=Meets most Requirements and 0=Doesn't meet any.
- 0
- 10
- 15
- 20
CCMS Compliance - Two weeks of child sign in and out sheets have been selected randomly and corresponding utilisation sheets/rolls.
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The attendance records are correct
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There is evidence, where families have not signed children out, that attempts have been made to attain signatures.
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All educators signing children in or out have met the requirements as set out in the Childcare Services Handbook
SERVICE DEBT AND SERVICE MANAGEMENT - Some information is gathered prior to service visit.
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The services current debt and utilisation is at
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The management of debt (if applicable) was discussed with the following outcome
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The service is following the current Fee Policy
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The percentage of families utilising HubWorks! logins are
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The service have added information to their HubWorks! sign on page.
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Services with any debt registered at the time of the visit, will, regardless of meeting other requirements will be marked as an Amber service.
Questions asked of Educators
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What is the service procedure for preparing afternoon tea/breakfast?
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Can you explain what the regulatory requirements for children using toilet facilities?
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Do you know what NQS stands for and where you would find information on it?
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Where is a copy of your Policy and Procedures?
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What is your service philosophy?
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If a parent complained to you about a staff member what would you do?
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Where would you find a copy of a medication form, and how would you complete it?
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Can you name the five outcomes of the My Time Our Place framework?
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Where would you find information on dealing with a snake in your service?
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What is a SI01 Form?
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When would you complete a Form 7.2.1?
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Where is your assembly point in case of an evacuation?
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If you had to ring 000 in an emergency, would you be able to advise the operator of the street name and best entrance for your service?