Information
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Store:
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Date and Time:
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Prepared by
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Location
Cash Handling
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SAFE & CASH DRAWER - Is the safe combination being changed monthly? Is the cash drawer locked at all times? Are both in good working order?
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CASH DRAWER - Verify the change fund is the correct amount (use Cash Drawer Audit if not opening or closing).
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CASH DRAWER AUDIT - Is the audit being utilized, and working properly? (I/A)
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DEPOSITS - No more than one deposit in the safe at a time, only one deposit per bag, no deposits being made after dark, and the overnight deposit is taken to the bank before 10:30 AM. (Refer to MJD)
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DEPOSIT & CC VERIFICATION - Bank deposits and credit cards are verified daily. Zero deposits have been validated late in the last 90 days (Use Arris's report to verify).
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DROP BOX - The POS Cash Drop Box is being utilized.
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CARHOPS - Carhops are reporting tips accurately, following the 60/60 rule, and signing off on the balance sheet.<br>
Customer Service & Complaints
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800 COMPLAINTS - Are the complaints for the drive-in less than 1.5 per 10k tickets? Is the GM following up on these within 24 hours?
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MYSTERY SHOPS - Are these posted somewhere in the store? Is there an effort being made to correct missed questions?
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Is the amount of Fantrak surveys being printed appropriate? Is the crew aware of the scores? Is management using Fantrak as a tool?
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Does the store have "Be My Guest" cards, coupons, and gift cards on hand; and are they secure?
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Is management utilizing coupons / poker chips for excessively late orders and mistakes?
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Is "When Something Goes Wrong" forms on hand, easily accessible, and being used correctly?<br>
Scheduling, Staffing, and Meetings
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CREW / MANAGER MEETINGS - Is each one of these meeting being held separately every month? Are minutes being taken & sign in sheets for both meetings on hand?
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SAFETY/SECURITY/HARASSMENT MEETINGS - Is management covering security/safety/harassment twice a year during monthly crew meetings?
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MANAGEMENT SCHEDULE - Is the GM/MP working the proper schedule as determined by the supervisor? Is the GM/MP clocking in and out, and working their posted schedule (No leaving early or late)?
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Is the prior year's weekly report and 4 week average report posted with the schedule?
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OVERTIME - Is overtime cleared through supervisor before being given out / scheduled?
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SCHEDULE - Are the proper abbreviations being used on the schedule for changes, employee hours added up and circled, and total hours added up and totaled at close? Does the schedule have the appropriate number of staff scheduled, and are the shifts staggered?
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SCHEDULE POSTING - Is the schedule being emailed to the supervisor by 10am on Friday and posted no later than 10am Saturday for the following week?
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BREAKS - Is management following the break guidelines, as laid out in then employee handbook? Is the smoking policy being followed?
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If the store has any employees under the age of 16 on the payroll, are they following all rules & regulations laid out in the employee handbook?
Training
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DUTY LISTS - Does the store have Daily, Weekly, Monthly, and Periodic Duty Lists posted in the store? Are they being utilized?
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eLEARNING - Print out the most current Star Certificate Tracking Chart and verify that the store is utilizing this program (Log into eLearning, click on Manager Reports, the open the "Star Certification Tracking" portal).
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TEMPER CHART - Is there a chart posted, up to date, and being used appropriately?
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PREP CHART - Is this being used properly (check the following; weather, appropriate build to's, no missing entries, forgery, waste being charted, and previous four weeks on hand)?
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EMPLOYEE REVIEWS - Are all reviews (90 days and annual) current and being used in a constructive manner?
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Do all managers on duty know how to access the Sonic Operations Manual online (Must be able to login and find)?
Food Safety
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SERVE SAFE CERTIFICATION - Do all managers have a current (within the last 3 years) Serve Safe Certification posted?
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SANITIZER STRIPS - Does the store have sani strips on hand to test quat and chlorine levels?
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HAND WASHING TIMER - Is there a hand washing timer (every 20 minutes) being used in the store?
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SONIC SAFE / MEAT TEMP LOG - Are these being utilized correctly (no pencil whipping)? Is there a previous years worth available?
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FOOD SAFETY AUDIT - Is the current FSA packet saved to the desktop on the computer? Is the store doing a monthly self audit and emailing it to the supervisor? Are all managers FSA certified through eLearning?
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HEALTH INSPECTION - Did the store receive a passing grade on last health inspection?
Inventory Control
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RECEIVE / TRANSFERS - Are all vendors being checked in properly and being entered into the computer daily?
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WEEKLY INVENTORY - Is a weekly inventory being taken and entered (verify in RMS)?
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ORDER FORMS - Are order forms being used to place food & Coke orders (must have order dates)?
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PRODUCE PRICING - Is the produce pricing in the computer accurate (verify off of last truck invoice)?
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IDFC - Does the IDFC for the store look correct? Was the store within 1.5% variance the last three months?
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EMPLOYEE DISCOUNTS - Are the employees ringing up everything correctly and using the appropriate discounts? Do their drinks and food items have a receipt?
Legal Documentation
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WAGE POSTERS - 5/1 Federal & state minimum wage, worker's comp, and fair employment posters posted and current.
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LICENSE - City, County, and Dairy licenses all current and posted. Sales tax license posted.
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CERTIFICATE OF OWNERSHIP - Certificate of Ownership is posted and up to date.
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IDENTIFICATION - Is there two forms of identification saved to the computer for every current employee.
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EMPLOYEE FOLDER - The employee file must have the following hard copies in it; Application, Acknowledgement Form, W4 (Sate & Federal), I9, Tip Agreement, Cash Handling Policy, Employee Orientation, Interview Guide, Proficiency Check List, and Carhop Certification). On the sliders below, show how many are missing or need corrected.
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Reviews (3 Month / Annual):
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Application:
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Acknowledgement Form:
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W4 (State & Federal):
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I9:
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Tip Agreement:
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Cash Handling Policy:
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Employee Orientation Checklist:
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Interview Guide:
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Proficiency Checklist:
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Carhop Certification:
Miscellaneous
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FIRST AID - Does the store have a stocked First Aid kit available (finger cots, colored band aids, eye wash, and burn spray/gel are mandatory)?
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POSITION CHARTS - Is the store using these correctly and are they in good condition?
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COOK ISLE SINAGE - Does the store have the following things posted in the cook isle; Cook/Hold Time chart, Fryer Label chart, Filtering procedures, Tong chart, Grill Placement chart, and Production Charts (I/A)?
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FRONT LINE SINAGE - Does the store have Menus and Suggestive Sell guides posted at every SB? Is there a Sack Setting Guide posted at the sacker station?
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APPLICATIONS - Does the store have an appropriate amount of applications / cards on hand?
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OUTLOOK / EMAIL - Is management deleting obsolete emails? Is management proficient in using Outlook in a beneficial way?
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STORE FOLDER - Is the store folder up to date with correct paperwork in it?
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TELEPHONE # LIST - Does the store have a telephone number list posted with the following (GM, supervisor, office, Brent, and emergency numbers)
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MANAGER LOG BOOK - The manager log book is on hand, dated, and utilized by everyone.
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POS KIT - Does the store have an emergency kit (receipt books, pens, calculators, instructions on what to do) on hand for the when the computer goes down?
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SDS - Safety Data Sheets are on hand.
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PEST CONTROL - Is there a copy of the service contract and a trailing 12 months of previous visit reports? Is the pest control applicators license and certificate of insurance current? Are the SDS sheets available for chemical(s) used?
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INSURANCE - Is the insurance claims (Property & Liability / WC) reporting guide posted or saved to desk top? MOD must be able to locate.
